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Reviews of New House Country Hotel 4 stars

Thornhill Road, Cardiff, CF14 9UA, United Kingdom

#14 of 48 hotels in Cardiff

Guests' Choice

Review score

Based on 1172 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.3

  • Location

    9.5

  • Facilities

    8.9

  • Staff

    9.4

  • Value for money

    8.9

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 6 September 2025

    10
    Frances and Stephanie 's review
    • Leisure trip
    • People with friends
    • Twin Bedroom
    • Stayed 2 nights
    • Submitted via mobile

    No lift.

    Excellent location. Lovely room. Friendly and helpful staff. Beautiful meals.

    Stayed in September 2025

  • Reviewed: 1 September 2025

    10
    We came for a wedding evening was perfect frome arrival to departure thanks to everyone for a great
    • Leisure trip
    • Couple
    • Double Bedroom
    • Stayed 1 night
    • Submitted via mobile

    There's a lot of steps and although there are hand rails they were quite steep t

    The breakfast was perfect it had a variety that catered for all tastes

    Stayed in August 2025

  • Reviewed: 31 August 2025

    8.0
    A lovely stay and great location
    • Leisure trip
    • Couple
    • Double Bedroom
    • Stayed 1 night
    • Submitted via mobile

    This hotel has amazing views over Cardiff and was a great place to stay when we were going to an event at Principality Stadium - with the train station a very short drive away. The room we had was huge and really comfortable.

    Stayed in July 2025

  • Reviewed: 30 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Bedroom
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Fantastic rooms and settings

    Stayed in August 2025

  • Reviewed: 29 August 2025

    9.0
    Friendly, pretty hotel.
    • Business trip
    • Couple
    • Double Bedroom
    • Stayed 1 night

    Gorgeous room, spotlessly clean. We arrived late and hadn't eaten so the receptionist/bar man rustled us up a sandwich! There was a wedding party in the hotel ready for a wedding the next day, but our room was on the other side of the hotel and we weren't disturbed at all. Great views over Cardiff!

    Stayed in August 2025

  • Reviewed: 27 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Bedroom
    • Stayed 1 night
    • Submitted via mobile

    Gorgeous venue with beautiful views. Professional, friendly staff. Whole stay was effortlessly relaxing .

    Stayed in July 2025

  • Reviewed: 27 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Bedroom
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Good location, comfortable accommodation with a panoramic view of Cardiff

    Stayed in August 2025

  • Reviewed: 23 August 2025

    9.0
    Beautiful hotel just outside Cardiff.
    • Leisure trip
    • Couple
    • Double Bedroom
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Beautiful location and lovely hotel - beautiful spacious bedroom - extremely comfortable.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    9.0
    Very comfy, great staff and beautiful views!
    • Leisure trip
    • Couple
    • Double Bedroom
    • Stayed 2 nights

    The dining room. It could be improved with some pictures on the walls as the room wasn't very welcoming. The external paintwork on the windows needed doing as it was flaking off badly and was looking rather shabby from the dining room, and the climbers were blocking the light.

    Stunning location. Beautiful views. Loved the terrace. Helpful and friendly staff. Lynne on Reception was particularly helpful. Delicious food in the restaurant. Comfy bed. Great shower.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    10
    Lovely rooms and space in room, good grounds to explore a little
    • Leisure trip
    • Family with young children
    • Double Bedroom
    • Stayed 1 night
    • Submitted via mobile

    One of our rooms smelled of recent paint?

    The views

    Stayed in August 2025

  • Reviewed: 20 August 2025

    10
    Brilliant
    • Leisure trip
    • Couple
    • Double Bedroom
    • Stayed 2 nights
    • Submitted via mobile

    Great hotel… great location… Lovely staff

    Stayed in August 2025

  • Reviewed: 18 August 2025

    8.0
    Very pleased.
    • Leisure trip
    • Couple
    • Double Bedroom
    • Stayed 1 night
    • Submitted via mobile

    There was a long wait for bar staff to serve us even though it wasn't busy.

    Location was amazing, very peaceful, room was very clean and tidy.

    Stayed in July 2025

  • Reviewed: 18 August 2025

    8.0
    Very pleasant
    • Leisure trip
    • Couple
    • Double Bedroom
    • Stayed 1 night
    • Submitted via mobile

    Loud people at night

    Just a lovely place room and breakfast

    Stayed in August 2025

  • Reviewed: 16 August 2025

    8.0
    All in all I really enjoyed this hotel. Not stuffy at all. Very friendly. More renovation needed.
    • Leisure trip
    • Couple
    • Double Bedroom
    • Stayed 1 night
    • Submitted via mobile

    The bathroom needed updating. Some aspects of the room would benefit from being updated. The cabinetry was very dated. Plug sockets with usb charging would be brilliant.

    Welcoming hotel and helpful friendly staff. The location was great and had a stunning view. Breakfast was lovely and the coffee was very good. The updated soft furnishings were lovely.

    Stayed in August 2025

  • Reviewed: 14 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Bedroom
    • Stayed 4 nights
    • Submitted via mobile

    Great value for a stay at this country estate, juat a short drive into downtown Cardiff. Well maintained rooms, on the spot cleaning and dining staff. A totally relaxing stay awaits!

    Stayed in August 2025

  • Reviewed: 14 August 2025

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Double Bedroom
    • Stayed 1 night
    • Submitted via mobile

    There is no air conditioning

    I stayed here for a friend’s wedding. The staff were all very friendly and helpful. The property is beautiful with scenic views. Rooms were clean, though a bit outdated.

    Stayed in July 2025

  • Reviewed: 11 August 2025

    9.0
    Really lovely stay, wish it had been longer
    • Leisure trip
    • Couple
    • Double Bedroom
    • Stayed 1 night

    Overall the breakfast was good. I think the mushrooms and fruit were tinned which I didnt like and would have liked wholemeal bread. It would have been nice to have had hot milk with the coffee.

    The room was lovely, much larger than I expected, with a view over the garden. The communal areas were very good with seats by the windows and very comfortable. Lots of seating on terrace and in the garden.

    Stayed in August 2025

  • Reviewed: 11 August 2025

    9.0
    Lovely spacious room and very friendly staff.
    • Leisure trip
    • Couple
    • Double Bedroom
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Breakfast was excellent with plenty choice and good coffee. Service was great and staff very friendly.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    9.0
    Character house with stunning views.
    • Leisure trip
    • Couple
    • Double Bedroom
    • Stayed 1 night
    • Submitted via mobile

    Not easy to find due to Sat Nav and signage hard to spot at night.

    Quirky room at the top of the house with plenty of character and plenty of space. Stunning views of the city.

    Stayed in August 2025

  • Reviewed: 9 August 2025

    8.0
    People working in Hospitality should not forget that they may attend the building on s dsily bassis but for many it is s
    • Business trip
    • Solo traveller
    • Double Bedroom
    • Stayed 1 night
    • Submitted via mobile

    Some bar staff had attitude, require training.

    Stayed in July 2025

  • Reviewed: 9 August 2025

    9.0
    Perfect environment to spend your weekend away.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    The responses of staff differed. There were some that offered lots of positive enthusiasm, other staff members less so. For breakfast, the plates weren't always topped up and food missing from the hotplates.

    The suite that we stayed in was amazing; especially for the price that we payed it was exceptional. We were really impressed with this space. It came with a side lounge and lovely views of Cardiff City. Picturesque.

    Stayed in July 2025

  • Reviewed: 9 August 2025

    10
    Beautiful venue, wedding and stay.
    • Leisure trip
    • Couple
    • Double Bedroom
    • Stayed 1 night
    • Submitted via mobile

    Stayed for a wedding in the Baroness room. Beautiful views.

    Stayed in August 2025

  • Reviewed: 8 August 2025

    9.0
    Lovely stay, great breakfast, really enjoyed & would recommend.
    • Leisure trip
    • Solo traveller
    • Double Bedroom
    • Stayed 2 nights
    • Submitted via mobile

    Great site. Beautiful room.

    Stayed in July 2025

  • Reviewed: 7 August 2025

    10
    wonderfull hotel in a stunning location
    • Leisure trip
    • Couple
    • Twin Bedroom
    • Stayed 1 night

    nothing

    the hotel was very impressive on arrival in a stunning location with views of Cardiff and the bay.Parking was no problem.our room was large and beds very comfortable.the bathroom large and luxurious with shower and bath.the staff could not have been more helpfull and polite.Our evening meal in the restuarant was exceptional and at a reasonable price.The breakfast was a buffet with everthing you could wish for.

    Stayed in August 2025

Showing 1 – 25

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