Reviews of Chelsea Cloisters Serviced Apartments 4 stars

Not included

Washing machine didn't work properly. Clothes dryer didnt work at all. Apartment was not clean. Only limited cutlery, plates, cups etc . Not all staff on Reception could understand or speak English properly & were not up to scratch with where certain tourist attractions were or how far from the apartments.

The location is great and the room is decent too, the kitchen is useful and we did some laundry too so that was all really good. The staff was really nice and welcoming.

One of the lift was down throughout our stay, so every single time we had to go down or come upstairs it was at least a 7 - 8 minutes wait which was frustrating. Some furniture can be added to the rooms, particularly a rack/stand for putting suitcases.

Close to The Royal Marsden hospital. Bed was very comfortable, but also very small so it was a difficult sleep.

Tired flooring, mouldy looking, some pieces coming up. Bathroom was dated and scuffed - under sink storage was tired and laminate blown. Tapware had a lot of limescale and shower was from the 80s. Needs a refresh. No grab rails from the bath.

Clean room and everything as descibed . Bathroom OK and kitchen area.

One of lifts out of order for our entire stay so inconvenient. No double glazing and windows draughty.

The location was very good, and the kitchen with dishes was clean and well equipped – perfect even for a longer stay. The duvet was also very comfortable.

The room was unfortunately not very clean. The bed was rather short and not comfortable for two people. There were some mold stains visible on the bathtub, and the bathroom cabinet was broken. With a bit more attention to maintenance and cleanliness, the stay could be much more pleasant.

Always lovely staff and love the smart TVs in some of the rooms. Always nice to go back

Some rooms do not have smart TVs

Ease of Booking in at the desk. Stairs and lift to all floors. Location was near 2 underground stations. There was a Sainsbury’s a few doors away. Plus it does say there is a shop in their car park open 24/7

I did take their breakfast

Nothing

Location was perfect.. spaces rooms

Great location and easy access to rail network. Great apartment, very clean and spacious.

Clean, comfortable, good location.

Rooms were not ready, even by the check in time.

Rooms were large, the kitchen was well-equipped and the bed was very comfortable. The location was excellent.

Slight issue for me. There were 2 of us but the sofa bed was made up - meaning that we were not really able to use the sofa. two of the windows did not fully close.

Location was excellent

While it advertisers as self - catering most self catering still have complimentary tea/coffee milk on your arrival. The pictures on the site also did not really reflect the room I had which was tired and the windows were covered with barbed wire and netting which felt quite prison like.

The location, the comfortable bed

Warm Saturday night so we had the windows open. The club on the ground floor was quite noisy until about 1am. Didn't bother us but may bother some

Location