Very nice hotel in a great location next to the city walls and about 10 minutes walk to York Minster and the rest of the Shambles area. Would stay there again. No parking left on site but large paid parking 5 minutes walk away.

Stayed in August 2025

Really limited parking but understandable given the location. Parking seems expensive.

Staff we're really lovely and quick to replace our room when we were put in one which clearly was damp and stale smelling. Location is fantastic and by far the selling point. Rooms are spacious and nice private entrance.

Stayed in August 2025

The downstairs area wasn't fully accessible unfortunately. My son wasn't able to go to the breakfast area as there wasn't a ramp. I had to ask a member of staff to get my breakfast as I couldn't leave my son. There were lots of steps around the bottom part of the hotel unfortunately which made it too dangerous for my son to walk around. If we do go back then we won't book the breakfast.

Great location. Nice staff, they pushed the bed up to the wall as we requested

Stayed in August 2025

The price is high for this hotel. They used to do offers where you got a evening meal as a deal but not seen one for a long time

The lady Pip on reception is amazingly helpful. The hotels looking a bit tired upstairs and could do with a modern look. Location is amazing

Stayed in July 2025

Good location . Very nice breakfast

Stayed in August 2025

air conditioner，toilet flush not working.

location is perfect，walking distance to anywhere

Stayed in August 2025

Parking was just a no-go, fortunately Monk street car park was a good alternative and safe to leave car overnight. Beds were quite hard, I much prefer a softer mattress.

Good location, quiet and cosy bedroom which was clean

Stayed in August 2025

Very old dated rooms, air conditioning broken, room wasn’t cleaned thoroughly, very expensive for what it was

City centre location Breakfast and dinner facilities

Stayed in August 2025

They could not have made it harder to spend your money go to the bar order your drinks they print out a receipt you then have to go to the reception and pay and then come back to the bar to get your drinks why they can’t have a card machine there only an idiot knows staff don’t know what they’re doing a complete shambles

The location was ok

Stayed in August 2025

When we got to our room the key pad had ran out of battery. Went to reception to report but still had not been sorted when we got back on the night. No trademark welcome cookies. No remote for tv in room. We stayed in the older part of the building in an attic room and the interior was a bit shabby with damp round windows and mould round bath. No blind on one of the 2 ceiling window so woke up early with thr sunlight flooding in. Corridors smelt a bit musty

Staff were friendly, location was great, nice breakfast and comfy bed. Had lunch too which was tasty. Communal and bar areas really nice. Large car park close by.

Stayed in August 2025

The meal in the restaurant on the first night was not what we expected and found expensive and poor quality

Location

Stayed in August 2025

The staff went above and beyond to accommodate us during our stay. Although the hotel had issues with the A/C throughout several rooms and it was quite hot, the team responded quickly and professionally. When we brought the issue to their attention, they promptly changed our room, which made a big difference. Their helpful attitude really stood out despite the inconvenience.

Stayed in August 2025

Our room had no shower so had to move rooms at age 90 and 93 was stressful

Staff hotel Facility's when moved rooms

Stayed in August 2025

Staff were not very helpful even with simple things. I had made a request for a bath - as it stated when we booked not all rooms had baths - which had been confirmed. Arrived - told it was not on the system - blamed booking.com. Then said they would sort it and come back in a bit. Came back, had lost our bags (found them). They hadn’t sorted it, insisted they had even when I pointed out they had just given us the same room again. Went to check the room - no bath. I realise relatively minor but we ended up accepting the room as we had already wasted time on a 1 night getaway.

Great location

Stayed in August 2025

Air conditioning was broken and whilst fans were provided these just circulated the warm air and were noisy. No water was in the room when we arrived. Breakfast was poorly stocked, items which ran out were not replenished very quickly at all

Was clean and well presented, staff were very helpful and polite. Location is great for the city

Stayed in August 2025

The AC wasn’t working which made for a very uncomfortable night during a heatwave.

Location was perfect. We were able to park on site

Stayed in August 2025

The air conditioning unit did not work, which made for an uncomfortable night, did not get much sleep due to tbe heat. There was no way to cool the room down.

The room was clean and tidy, the bed was comfortable

Stayed in August 2025

The stairs are narrow. The sofa bed is not comfortable.

Location is good.

Stayed in August 2025

The hotel is very confusing to navigate - it is a rabbit-warren of rooms. There is not clear signage for room directions.

The staff are very friendly and helpful. The breakfast is plentiful and varied in a lovely restaurant area. The hotel is within easy walking distance of York Minster and main York sites.

Stayed in August 2025

Therexwas no WiFi in my room. Had to get room changed. The breakfast was not great food standard and pretty shambolic with tour groups. Didn't feel like tbe Hiltonexperience. Staff were helpful but a bit overrun

The location was perfect

Stayed in August 2025

Breakfast buffet food was lukewarm warm no orange juice need to install a microwave oven to reheat food

Stayed in July 2025

There was a towel been left in the shower when we checked in,and it was smelling awful in the bathroom..plus they charge £25 a day for parking your car in the hotel car park!!! Which I find disgusting

Location was great!!

Stayed in August 2025

Our room was in the older part of the building, above the restaurant. We could hear the floorboards from above creaking and we both suffered from coughing, maybe from the air con, dust and/or pets staying. Whatever it was, was not a good atmosphere to breath, otherwise a super location to visit York.

Great location, great staff and good value.

Stayed in August 2025

WIFI , air conditioning, car park price and 1st room offered, too many stairs etc

Great

Stayed in July 2025