Opiniones del Best Western Mornington Hotel Hyde Park 4 estrellas

Dear Guest, We would like to thank you for your lovely review regarding your stay at our establishment. Furthermore, we are thrilled to see that you rated your interaction with our staff a 10. As always we are extremely dedicated in ensuring that all of our guests feel supported throughout their stay. It was a pleasure to welcome you, and we really hope to get another opportunity to do so in the nearer future! Kind regards, Beatriz Reception

Dear Guest, We would like to thank you for your lovely review regarding your stay at our establishment. Furthermore, we are thrilled to see that you rated your interaction with our staff a 10. As always we are extremely dedicated in ensuri… Mostrar más

Dear Aitor, Thank you for taking the time to share your feedback about your recent stay at Best Western Mornington Hyde Park Hotel. We are pleased to hear that you liked our location, your positive remarks mean a lot to us. We are sorry to hear that your experience was affected by the soundproofing and the view from your room. Your comments are valuable and help us identify areas where we can improve. Please rest assured we are continuously looking into ways to enhance guest comfort, and your feedback will be shared with our team. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Kind regards, Sofia Reception

Dear Aitor, Thank you for taking the time to share your feedback about your recent stay at Best Western Mornington Hyde Park Hotel. We are pleased to hear that you liked our location, your positive remarks mean a lot to us. We are sorry … Mostrar más

Dear Pedro Eceiza, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 02072627361. Sincerely, Wajdy Moussa Hotel Operations Manager Best Western Mornington Hotel London Hyde Park

Dear Pedro Eceiza, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we wi… Mostrar más

Dear Anthea, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 02072627361. Sincerely, Wajdy Moussa Hotel Operations Manager Best Western Mornington Hotel London Hyde Park

Dear Anthea, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be … Mostrar más

Dear Godinez, Thank you very much for taking the time to leave us a review and for rating your stay an 8/10. We truly appreciate your feedback and are pleased to hear that you found our location to be ideal and your overall stay pleasant. We also appreciate you highlighting areas where we can improve. We're sorry to hear that the room size and layout did not fully meet your expectations, particularly the placement of the TV and the challenges with the climate control system. Your comments regarding the shower setup and its inconvenience for washing hair have been noted as well. We're currently reviewing our facilities and room features to identify ways we can enhance guest comfort and usability. Feedback like yours is invaluable as it helps us better understand the needs of our guests and work towards a more enjoyable experience for everyone. Thank you once again for staying with us and sharing your thoughts. We hope to have the opportunity to welcome you back and provide an even better stay in the future. Warm regards, Ali Reception

Dear Godinez, Thank you very much for taking the time to leave us a review and for rating your stay an 8/10. We truly appreciate your feedback and are pleased to hear that you found our location to be ideal and your overall stay pleasa… Mostrar más

Dear Tatiana, Thank you so much for sharing your feedback and for taking the time to rate your experience with us! We’re thrilled to hear that you had such a pleasant surprise and enjoyed your stay with us in London. It’s wonderful to know that our hotel met your expectations despite some of the less-than-favorable reviews you had read before booking. We’re especially glad that you found your room spacious, comfortable, and in excellent condition, as we take great pride in maintaining our accommodations. Your appreciation of the cleanliness and comfort, particularly the bed, is much appreciated we work hard to ensure that every guest enjoys a relaxing and peaceful stay. We’re also happy to hear that our location worked well for you. Being so close to Hyde Park, convenient cafes, and public transport makes it easy to explore the area, and we’re glad you took advantage of this. We’ll be sure to pass along your compliments to our team, who always strives to provide the warm and friendly service you described. Regarding your mention of the stairs, we completely understand that the route may not be ideal for everyone. We’re sorry if this caused any inconvenience. For guests with larger suitcases or those who may have mobility concerns, we do try to assist where possible, so please don’t hesitate to let us know in advance for any specific needs. We are also actively considering ways to enhance our accessibility options, including the possibility of installing grab bars in the shower/bath areas, as you suggested. Your comment is invaluable in helping us improve. Thank you again for your thoughtful review. We are grateful for your recommendation and hope to welcome you back in the future. Kind Regards Ali Reception

Dear Tatiana, Thank you so much for sharing your feedback and for taking the time to rate your experience with us! We’re thrilled to hear that you had such a pleasant surprise and enjoyed your stay with us in London. It’s wonderful to know… Mostrar más

Dear Sandra, It’s clear you had a different expectation than the experience we provided, but I must address a few points. You've scored us a 3, yet when we asked about your experience upon check-out, you gave us an 8/10 score, which seems inconsistent. Also, when we called after check-in to check if everything was okay, and that there were no complaints. It’s puzzling to read this review after that conversation. As for the check-in time, while we do have a standard check-in window from 2:00 p.m., you checked in much later, at 6:21 p.m., which makes your frustration with that timing a bit confusing. If you had immediate concerns about the bathroom or bed, we would have gladly addressed them right away during your stay, as we aim to ensure comfort and satisfaction. We always strive to improve, but it's hard to gauge where improvements are needed when the feedback doesn't align with the experience we had when we checked in on you. Kind Regards, Wajdy Moussa - Hotel Operations Manager

Dear Sandra, It’s clear you had a different expectation than the experience we provided, but I must address a few points. You've scored us a 3, yet when we asked about your experience upon check-out, you gave us an 8/10 score, whic… Mostrar más

Dear iñigo, Thank you for sharing your feedback! We’re glad to hear that you liked the location and found the hotel generally quiet and comfortable. We truly apologize for the issues with the air conditioning and heating. Cleanliness and comfort are our top priorities, and we’ll make sure to address these concerns with our maintenance team to improve the experience for future guests. We appreciate you bringing this to our attention and hope to welcome you again soon! Kind regards, Ali Reception

Dear iñigo, Thank you for sharing your feedback! We’re glad to hear that you liked the location and found the hotel generally quiet and comfortable. We truly apologize for the issues with the air conditioning and heating. Cleanliness and co… Mostrar más

Dear Ana Maria, Thank you for your feedback! We’re glad to hear that our team was responsive to your request and that you were able to move to a larger room that better suited your needs. We always aim to provide the best comfort and service possible, and your comments help us maintain our standards. We hope you had an enjoyable stay overall and look forward to welcoming you again soon! Best regards, Abz | Front Office Supervisor

Dear Ana Maria, Thank you for your feedback! We’re glad to hear that our team was responsive to your request and that you were able to move to a larger room that better suited your needs. We always aim to provide the best comfort and servi… Mostrar más

Dear Maider, Thank you for your generous rating. We hope that you enjoyed your stay here at the Mornington Hyde Park Hotel and we graciously accept the constructive feedback. We would like to apologise for any inconveniences that you may have experienced during your stay and we thank you for your patience, our main goal is always that our guests' requirements are consistently being fulfilled. We apologise that this doesn't seem to be true for your stay. We hope you will stay with us again, as it was our pleasure to welcome you. Kind Regards, Maged Front Office Supervisor

Dear Maider, Thank you for your generous rating. We hope that you enjoyed your stay here at the Mornington Hyde Park Hotel and we graciously accept the constructive feedback. We would like to apologise for any inconveniences that you may ha… Mostrar más

Dear Xandra, Thank you so much for your lovely review regarding our establishment. It was a pleasure to welcome you to the Mornington Hyde Park Hotel. As a team, our main priority is always to ensure that our guests are receiving the most exceptional service and we are glad this was done during your stay. We would love to receive a visit from you again in the future! Kind regards, Beatriz Reception

Dear Xandra, Thank you so much for your lovely review regarding our establishment. It was a pleasure to welcome you to the Mornington Hyde Park Hotel. As a team, our main priority is always to ensure that our guests are receiving the most … Mostrar más

Dear Alvaro, Thank you for sharing your feedback! We're glad you enjoyed the breakfast, but we sincerely apologize for the issue with the shower water pressure. We will certainly look into this and address it promptly to ensure a better experience for future guests. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back soon! Best regards, Abz | Front Office Supervisor

Dear Alvaro, Thank you for sharing your feedback! We're glad you enjoyed the breakfast, but we sincerely apologize for the issue with the shower water pressure. We will certainly look into this and address it promptly to ensure a bette… Mostrar más

Dear Pablo, Thank you for sharing your feedback. We’re sorry to hear that you had an uncomfortable experience with the room temperature. Your health and comfort are very important to us, and we apologize for any inconvenience caused. Unfortunately we were not made aware of this during your stay so we were not able to address the issue for you. We hope you'll give us another opportunity to provide a better experience next time. Best regards, Abz | Front Office Supervisor

Dear Pablo, Thank you for sharing your feedback. We’re sorry to hear that you had an uncomfortable experience with the room temperature. Your health and comfort are very important to us, and we apologize for any inconvenience caused. Unfor… Mostrar más

Dear Ana, Thank you for your lovely review. We are so glad to see that your stay at the Mornington Hyde Park Hotel exceeded your expectations. As a team, it is our main priority to always ensure that our guests are provided with the most exceptional service, and we are so happy to know this was achieved during your stay. It was a pleasure to welcome you, and we hope to do so again in the nearer future. Kind regards, Beatriz Reception

Dear Ana, Thank you for your lovely review. We are so glad to see that your stay at the Mornington Hyde Park Hotel exceeded your expectations. As a team, it is our main priority to always ensure that our guests are provided with the most e… Mostrar más

Dear Rebecca, Thank you for your feedback! We’re glad to hear you enjoyed the spaciousness and comfort of the rooms. We apologize for the late check-in, and we appreciate your understanding. We hope to welcome you back soon for an even better experience! Best regards, Abz | Front Office Supervisor

Dear Rebecca, Thank you for your feedback! We’re glad to hear you enjoyed the spaciousness and comfort of the rooms. We apologize for the late check-in, and we appreciate your understanding. We hope to welcome you back soon for an even bet… Mostrar más