Bewertungen für The Jubilee Hotel West- with NEWLY REFURBISHED SPA FACILITIES - GAMESPIT - AND SMOKEHOUSE 3 Sterne

Thank you for taking the time to leave a review. While we are pleased to hear that you appreciated our central seafront location here in Weymouth, we’re naturally disappointed to read your comments regarding your check-in experience, and we would like to address them for the benefit of future guests. Firstly, we would like to reassure you—and others reading—that no guest was ever given access to your room. There was indeed a moment of minor confusion due to a coincidence of two bookings with similar names. Our receptionist briefly inputted the wrong contact details onto your booking, which she recognised and corrected within a couple of minutes. She apologised sincerely for the error and immediately transferred the correct information back onto the appropriate reservation. Your feedback states that check-in took over 30 minutes, however, our records show that the entire process was interrupted when you chose to leave early—before your check-in could be completed. The only delay occurred while resolving a card verification issue with your foreign bank card, which our system initially would not accept. This was not a fault of our staff but a technical issue we were working hard to resolve for you. In regards to parking, you were offered multiple options, and you selected our onsite car park. We do clearly state in our hotel listing, confirmation emails, and at check-in that guests who choose this option are required to leave their keys at reception so we can safely and efficiently move vehicles to allow others out, due to space limitations. You declined to do so after payment, at which point we offered to cancel your parking and refund the charge. When our receptionist attempted to process that refund through the card machine, you began shouting and using inappropriate language, which was distressing for our staff and led to your early departure. We would also like to clarify that you were assisted solely by a female receptionist and then our senior duty manager—also female—who stepped in to help. No male staff members were involved during your check-in, and we were not on any customer phone calls at the time. The claims that other guests were experiencing the same issue or that there were aggressive staff behaviours are simply inaccurate. We pride ourselves on offering warm, welcoming service—something our team consistently delivers, as seen in the vast majority of our guest reviews. We deeply regret that your interaction with our receptionist, who is known for her soft-spoken and empathetic manner, led to this misunderstanding. Despite the incident, we did attempt to reach out to you afterward to invite you back and complete your stay, or to discuss a goodwill gesture, but unfortunately, we did not receive a response. We hope that any future travel experiences you have are more in line with your expectations and thank you once again for your feedback. Regards, The Jubilee Hotel Team

Thank you for taking the time to leave a review. While we are pleased to hear that you appreciated our central seafront location here in Weymouth, we’re naturally disappointed to read your comments regarding your check-in experience, and we… Mehr anzeigen