My room was dated and tired, in need of renovation however im told that this is happening now which is excellent news

Lovely grounds, staff are lovely.

Stayed in August 2025

Lack of attention to detail. There were no glasses in the room, no bin and the room was too small to be a family room, which included not having a bedside table. The decor was ‘tired’ throughout the hotel. There was obviously a lack of staff in the morning at breakfast as the tables were not set properly and we were not provided with what was needed, such as milk or a spoon for the tea that was brought to the table.

The greeting on arrival and food served at breakfast were good.

Stayed in August 2025

hotel was looking a bit tired and mimimal staff

location was good

Stayed in August 2025

We booked the hotel on here but we're not advised the pool was closed which was the main reason why we booked this hotel.

The second room we had was nice as we changed due to a bad smell in the first. The hotel staff were great. Jason in the leisure centre was great. We were given a full complimentary dinner due to the issue with the closed pool.

Stayed in August 2025

The venue did not feel very clean. The rooms were stuffy and hot. No fans or air con. No information given about the venue or rooms.

We liked that there was a spa on site.

Stayed in August 2025

Hotel food very disappointing the pool was closed for maintenance during the stay

Clean peaceful a good night’s sleep

Stayed in August 2025

Cleaningnes Facilities

Just it was near to where we were and that's l

Stayed in August 2025

Once you move out of the main hotel to the corridors and bedrooms these are extremely dated. The bedroom although mainly clean did have some significant stains on the carpet. The bathroom and furniture in the room were dated and tired with some of the fixtures in the bathroom coming off the wall, drinks facilities provided were limited and having been provided in one of 2 cups ended up having to be spread over the counter top. But our main complaint was the bed, this was as hard as bricks so much so that we hardly slept. For this reason we would never use this hotel again

The main hotel was nice, a little dated but nothing major. The staff were extremely helpful and friendly. The breakfast was ok, although if you're wanting a full English then selection of elements was somewhat limited, cereals, fruit and toast were available though so you won't starve

Stayed in August 2025

Bit dated Pool area needed some TLC

We had a very cheap deal Only a short ride to Chester Comfortable

Stayed in July 2025

Room decor and furnishings antiquated. Breakfast pretty poor quality. No shops or anything within walking distance. Water in pool distinctly green which was bit disconcerting

Staff friendly, rooms and en suite spacious, indoor swimming pool, close proximity to Chester Zoo and overall value for what I paid but not worth any more

Stayed in August 2025

Generally tired and grubby and in need of repair. No lights in bar and staff needed training in basic functions. Room not as clean as should be. Deep clean needed throughout and maintenance. Bed far too soft.

Evening meals were good quality and value Good walk-in shower after we had made a fuss because we weren't allocated one.

Stayed in August 2025

Really run down. Lots of water damage to room. Room was onto a flat roof. Limited breakfast choice.

Staff really helpful. Good location

Stayed in August 2025

The beds were not very comfortable, mattress was very sagged at one side. Bedside lamp wasn't plugged in, on looking for the plug socket behind the bed it was found to be hanging out of the wall. There was no bin in the room, not even in the bathroom which was a little odd. No pillow or mattress protectors on any of the beds.

Location was good for where we needed to be and room was a good size

Stayed in August 2025

Confusing over booking resulted in paying extra despite specifying the requirements early on

Friendly staff, clean comfortable

Stayed in August 2025

It needs attention, the carpet in the room was all stained, the floor in the swimming pool wasn't great, the locker doors on the spa were falling off and dirty.

The staff were friendly and helpful.

Stayed in August 2025

The decor was really dated and out side needs sprucing up the room needs a lot of TLC stained ceiling the key card door needs attention or up grading

It had loads of parking and easy to get to and it had facilities to use like swimming pool etc

Stayed in August 2025

Some areas are very dated and in dire need of an update.

The staff were lovely and could not do any more to please.

Stayed in August 2025

The room was very tired and outdated. The furniture all needs replacing as was old and broken. The room needs a really good clean as there were cobwebs and dead bugs. The radiator had dirty splashes on the front and was full of dust on the inside and the carpet needs a good clean. The kettle was grim. It wouldn’t take much to make this better just a good deep clean and some simple furniture. We wouldn’t stay again purely due to the room which is a shame.

The staff were very good and the food was excellent, my son particularly enjoyed the lovely burger he had it twice. The downstairs areas (lounge and spa) are really nice and have great potential but need to be kept a little cleaner, just get rid of the cobwebs and dead bugs on the windowsills and it would be grand.

Stayed in August 2025

All good

Good parking, clean room, good facilities

Stayed in July 2025

The room wasn't the cleanest, the curtains were badly stained, the information brochure was stained with what looked liked chocolate. It would have been clear for the staff to see as it was left opened at the stained page

Location

Stayed in July 2025

The breakfast was half raw on the secondary morning of our stay and also the charge of £20 per night for a dog was totally unnecessary as the dog never ate any food there and in my opinion this charge was only a way of taking more money from us .

It was cheap

Stayed in July 2025

Hotel looks a bit tired and shabby. Only a couple of very overworked staff on duty in the evening (though they did their very best to cope!). Feral children (known to the staff) running around the bar after 9:00pm intimidating guests.

Very spacious bedroom. Excellent evening meal.

Stayed in July 2025

The pool and spa where closed without prior notice so travelled for sons birthday and wanted to swim to be let down at reception if notified would have booked elsewhere.

Stayed in July 2025

Interior is a little dated We had 3 rooms. 1 on ground floor, dripping shower &sink, one of bath taps had part of it broke off, Needs replacing before someone injures themself. 2 upstairs a family room, & another for niece with her baby. Had to carry pushchair up & down the stairs. Not ideal with a baby & bags. We were lucky another guest helped on one occasion. No teaspoons in room we had to use toothbrush handle. We were the only ones in the restaurant & waited along time for food, children were tired waiting. Breakfast wasn't great lipstick on a glass, mouldy bread . Yes all reported. Plates & dishes had water sitting in them which everyone were drying with napkins. Locker rooms were clean but lockers were very out dated lots were broken no locks. Wiring to hair dryer a bit dubious to

Room 55 Clean, quiet room, comfy bed, staff polite Other rooms were noisy I believe

Stayed in July 2025