Reviews of Millennium Hotel and Conference Centre Gloucester London 4 stars
4-18 Harrington Gardens, Kensington and Chelsea, London, SW7 4LH, United Kingdom
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe location of it
The hotel room was noticeably dusty upon arrival, and although I requested housekeeping to clean it, the dust remained and the room continued to feel unclean. In addition, the housekeeping staff had an unpleasant smell, which made the experience even more uncomfortable.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe location was ideal
The smell at the corridor
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation fantastic Bed size is great Good Air-condition Room very spacious Bathroom very high quality towels
Nothing
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation
Rooms are smelly and carpets are filthy
Dear Guest, Thank you for your feedback. While I’m glad you appreciated our location, I’m very sorry to hear about the condition of your room. Please accept my apologies for the inconvenience caused. Your comments have been shared with our housekeeping team for immediate review. We hope to welcome you back for a much-improved experience. Kind regards, Chris van Dam General Manager
Dear Guest, Thank you for your feedback. While I’m glad you appreciated our location, I’m very sorry to hear about the condition of your room. Please accept my apologies for the inconvenience caused. Your comments have been shared with ou… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLovely hotel, extremely helpful staff, secure location, ideally located less than a minute’s walk from the nearest tube station.
Dear Guest, Thank you for your wonderful feedback. We’re pleased to hear you had a comfortable stay and appreciated our helpful staff and convenient location. We look forward to welcoming you back soon. Kind regards, Chris van Dam General Manager
Dear Guest, Thank you for your wonderful feedback. We’re pleased to hear you had a comfortable stay and appreciated our helpful staff and convenient location. We look forward to welcoming you back soon. Kind regards, Chris van Dam Genera… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEverything
Nothing
Dear Guest, Thank you for your lovely feedback. We’re delighted you felt well taken care of and had an enjoyable stay. We look forward to welcoming you back again soon. Kind regards, Chris van Dam General Manager
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewNothing
The hotel accessories are old, especially in the bathroom (WC). I complained about the flushing system not working properly; they claimed it was fixed, but it was not fixed well. The location is good, but the hotel has no facilities such as a pool, billiard table, or other amenities. The room rate is too high compared to the value offered. They also tried to offer an upgrade at a higher price than Booking.com, which was disappointing. Overall, I will not stay here again and do not plan to in the future.
Reviewed: 31 August 2025 · Stayed in June 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe hotel was clean and staff very helpful.
Noisy neighbours, sounded like a hen party.
Dear Guest, Thank you for your kind words about our cleanliness and helpful staff. I apologise for the noise disturbance caused by other guests and appreciate your understanding. We hope to welcome you back for a quieter stay. Kind regards, Chris van Dam General Manager
Dear Guest, Thank you for your kind words about our cleanliness and helpful staff. I apologise for the noise disturbance caused by other guests and appreciate your understanding. We hope to welcome you back for a quieter stay. Kind regar… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe room i originally booked was not good for my partner who has anxiety (room was joined to another) so spoke with reception who gave us an upgrade due to one being available.
Join rooms as can hear the other room through them.
Dear Guest, Thank you for your feedback. I’m glad our team could assist with the room upgrade to better accommodate your partner’s needs. We understand the concerns about adjoining rooms and appreciate you bringing this to our attention. We look forward to welcoming you both back soon. Kind regards, Chris van Dam General Manager
Dear Guest, Thank you for your feedback. I’m glad our team could assist with the room upgrade to better accommodate your partner’s needs. We understand the concerns about adjoining rooms and appreciate you bringing this to our attention. … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThere is zero soundproofing between rooms. My deluxe double room had a locked adjacent door to the neighbouring room. I could hear every word of their conversation, every video watched on their phone and was privy to their decision to let their toddler watch Bluey at 1am on full blast and jump on the beds while they shouted at each other. I complained, as did other residents apparently, but the solution offered; that I move rooms and all my belongings in the middle of the night, wasn't practical. I was looking forward to a night away and I've stayed here before but I got no sleep. The noise abated for a few hours at around 2.30am and started up again at full volume at 6.30am.
Dear Guest, Thank you for your feedback. I have looked into your booking and understand that your noise complaint was promptly attended to by our duty manager and security team. I sincerely apologise for the disturbance and the impact it had on your stay. We appreciate your loyalty and hope to provide you with a more restful experience on your next visit. Kind regards, Chris van Dam General Manager
Dear Guest, Thank you for your feedback. I have looked into your booking and understand that your noise complaint was promptly attended to by our duty manager and security team. I sincerely apologise for the disturbance and the impact it … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewExcellent location
Staff at Reception are not welcoming
Dear Guest, Thank you for your feedback and kind words about our location. I’m sorry to hear that your experience at Reception did not meet expectations. This is not the standard we aim to provide, and I will address it with the team. We hope to welcome you back for a much-improved experience. Kind regards, Chris van Dam General Manager
Dear Guest, Thank you for your feedback and kind words about our location. I’m sorry to hear that your experience at Reception did not meet expectations. This is not the standard we aim to provide, and I will address it with the team. We … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewThe breakfast is good
The bar shuts before it opens The hotel is forgetting that it serves the UK I have stayed here many times. I used to give it higher scores The lobby is full of escorts late at night
Dear Guest, Thank you for your continued loyalty and feedback. I’m pleased you enjoyed the breakfast, but I’m truly sorry to hear that other aspects of your stay fell short of expectations. We take concerns regarding our lobby seriously. Please know we have no record of such incidents, and our security team is vigilant in maintaining a safe and respectful environment. While we cannot control activity outside the premises, I apologise if anything made you feel uncomfortable. We hope to have the opportunity to welcome you back and restore your confidence in us. Kind regards, Chris van Dam General Manager
Dear Guest, Thank you for your continued loyalty and feedback. I’m pleased you enjoyed the breakfast, but I’m truly sorry to hear that other aspects of your stay fell short of expectations. We take concerns regarding our lobby seriously. … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewExcellent location - Gloucester road tube station is just on the opposite side of the road.
Facilities in the room are deteriorating - even though the bathroom is claimed to have been renovated, the flush of the toilet was not working all the time (despite the fact that someone has sent over the room to check and fix). Quite disappointing.
Dear Guest, Thank you for your feedback. I'm glad you appreciated our convenient location, though I’m sorry to hear about the maintenance issue in your room. While our team did attend to the concern, I regret that it did not meet your expectations. Please be assured that your comments have been shared with our Engineering team for follow-up. We appreciate your input and look forward to welcoming you back for a more comfortable stay. Warm regards, Chris van Dam General Manager
Dear Guest, Thank you for your feedback. I'm glad you appreciated our convenient location, though I’m sorry to hear about the maintenance issue in your room. While our team did attend to the concern, I regret that it did not meet your … Show more