When booking on line give the customers the code for parking as most people try to park first. Room warm to hot, fan provided but still warm room. Breakfast coffee mediocre.

Location for town centre and price. Plenty of hot water.

Stayed in September 2025

Breakfast was good. Room was good

Stayed in September 2025

Swimming pool and breakfast and close to town

Stayed in August 2025

room and furniture aged, but in good repair, perfectly adequate

breakfast and dinner well presented, good choice annd plentiful

Stayed in September 2025

The man at breakfast didn't smile and was short with the ladies at breakfast; he should smile more to make all customers feel happy as well as his staff.

Very handy for Chester and good parking. The spa was great and spa staff also great. Reception was very efficient and ladies at breakfast were also very nice.

Stayed in September 2025

Friendly efficient staff

Stayed in September 2025

Pillows were awful - not much choice bar menu no desserts listed ???

Lovely breakfast thank you - hotel is very near the amazing Cathedral

Stayed in September 2025

Spa facilities

Central location

Stayed in September 2025

Breakfast not as good as I expected

Good location from train station and for town centre

Stayed in August 2025

Choice a bit limited if you didn’t want a cooked breakfast.

Friendly, helpful staff. Good location and excellent facilities.

Stayed in September 2025

I think it would be helpful if an extra towel could be provided for sauna use. Unfortunately, not all guests follow the rules on how to properly use the sauna or steam room, but I understand that this is not the hotel’s fault.

Great location, good breakfast and clean room. We really have enjoyed our stay.

Stayed in September 2025

Nothing

Excellent all round

Stayed in September 2025

The room was next to the elevated ring road. It didn’t bother me, but would bother others. Even though it was not a hot evening, the room was very warm with no air con, so I had to keep the window open.

Everything was to a high standard, including friendly and efficient service. All the facilities you could expect. My room was over the bridge and was clean and huge. Excellent breakfast included. Good value for money. Nice walk along the canal and into the city centre (10 minutes).

Stayed in August 2025

Our breakfast was lovely and very well prepared, the room was very good and clean and all the staff that else spoke to were very pleasant and helpful.

Stayed in September 2025

Nothing not to like unless really fussy etc!

Lovely hotel good location Staff nice and polite Breakfast staff bright and welcoming Food nice Clean hotel Roomd comfortable and clean

Stayed in September 2025

Waiting for the lift.

A very enjoyable stay. Friendly and helpful staff, clean and comfortable room in a brilliant location and a cracking breakfast. Thank you.

Stayed in September 2025

The room was spacious.the bar was excellent.and staff were polite and helpful.it was all good .we have stayed before and will stay again.

Stayed in September 2025

Lights didn't work in room kettle was not working no teabags and only 1 coffee sachet but couldn't have a hot drink as no kettle working. Room was very hot

The location breakfast was good

Stayed in September 2025

Could do with a bit of an update! Breakfast was ok, not loads of choice and terrible coffee but it served a purpose!

Good location, easy walking distance into Chester town. Quiet area. Comfortable room.

Stayed in August 2025

Rooms are looking a little tired. Have visited the hotel several times over the years but it was also very reasonable

Excellent location, secure parking

Stayed in August 2025

We’ve stayed at The Mill on several occasions, unfortunately the room this time was a bit disappointing. It was unbelievably hot even with the small fan provided which hardly did anything. There was no big light on the ceiling just lamps so the room was very dark even in the daylight. One of the sockets was coming off the wall when I unplugged the hairdryer. The shower curtain smelled of wet umbrellas and needed changing. We pointed all of the above out to the receptionist, who apologised.

Convenient location. Great price and breakfast was included.

Stayed in August 2025

No brochures or maps of town. Just had to find our own way around.

Breakfast was basic. More fruit and pastriesv would be good

Stayed in August 2025

Lovely hotel. Fantastic spa facilities. Helpful, friendly staff and a cracking breakfast

Stayed in August 2025

The rooms are quite dated in terms of furniture/curtains. The TV in our room was in an odd place in a corner which was weird. There is no aircon in the hotel. I definitely would not go in warm weather, it would be too hot. There is some road noise. The spa/pool area was OK, albeit a little claustrophobic as there are no windows and the pounding from people on the gym treadmills above was quite irritating. The steam room was insanely hot!

An interesting building, unique, and not a chain. The location is excellent, by canal and quite central. Plenty of parking and disabled bays right next to entrance Comfortable room and had a good sleep The fan was very welcome The staff were very helpful and friendly, the restaurant staff go the extra mile. Good breakfast, not a huge choice but what there was was well cooked. Proper veggie sausages as well!

Stayed in September 2025