It can be a bit noisy with people outside the window but not too late, bring earplugs if you're a particularly light sleeper.

Wonderful place right in the centre of Rye. Lovely historical features and beautiful building.

Stayed in August 2025

I was a little disappointed with my breakfast. I ordered poached eggs on toast, which were overcooked and dry. I didn’t complain or mention anything, but am simply being honest, since you asked the question.

We met up with old school friends to celebrate my birthday. I instantly loved the old-world charm of the Mermaid Inn. We were put in one of the rooms, notorious for the moving rocking chair. Thankfully it was taken out while we were there 😳 The staff were extremely helpful and very friendly.

Stayed in August 2025

Unfortunately we could hear the people next door very clearly

Location and very unique historical buildings.

Stayed in August 2025

A very authentic historic building - built in the Middle Ages - it was like stepping back in time. Low doorways, narrows corridors and stairs throughout. It located in the heart of Rye.

Stayed in August 2025

Breakfast service staff and one of the young porters were a little odd - no eye contact and a little indifferent in attitude

Full of atmosphere- unique place to stay. Helpful front of house staff.

Stayed in September 2025

Great location Friendly staff Room was comfortable and well equipped. Lovely surprise to have a single room at the front of the hotel with a great view of Mermaid St Really nice breakfast, good choices

Stayed in July 2025

Nothing to dislike, although being such an old building the stairs are very steep and may not be suitable for visitors with mobility problems.

The hotel is full of history and very interesting. It was built in the 1400's and is reported to be haunted. The rooms are very quaint and cosy with lovely furniture and fittings. The staff were very professional, helpful and friendly. The food was exceptional.

Stayed in September 2025

Nothing at all,

Absolutely stunning oozing with character and history. You are instantly transported back in time! Love, love, love!

Stayed in August 2025

The challenge is that this is a very old, beautiful building. It has been brought up to modern standards but retaining the historical feel is essential. Our en suite was quite small, with an uneven floor. There is some noise in the bedroom from the corridor and next door room. 500 year old walls are just different to those of today

The location, ambience and history make this an excellent place to stay in Rye. The staff were all really friendly and helpful. It is a beautiful 14th century building with many interesting features including the lounges and bar. Our room was a good size with all the facilities needed.

Stayed in August 2025

Lively Saturday night in the Inn pubs and as such very noisy at night

Hard to best the character and charm of Mermaid Inn! Comfy and cosy rooms and great beds.

Stayed in August 2025

Actually a bigger bed but that would not have fitted into the room

Had nice stay and the room was fine but the bed is slightly small for 2 but it was a very quaint and historical room. Bar was nice and breakfast was good

Stayed in August 2025

Nothing really

Character and location

Stayed in August 2025

Room was quite hot and no air con (understandably in a very old building).

Location was great, and the character of the place was amazing, given that it was over 600 years old! Very quaint.

Stayed in August 2025

The bar being open earlier

Good location, lovely hotel, near to all the restaurants bars, friendly staff, excellent breakfast

Stayed in August 2025

Had to use a bath; I prefer a shower. Would have preferred fewer stairs as my dog is elderly and found them hard to climb.

The magic of its history.

Stayed in August 2025

Nothing it was great!

Great location very authentic great staff

Stayed in August 2025

Room but hot

Perfect place superb staff

Stayed in August 2025

Nothing

The fantastic location, the beautiful old Inn, my comfortable bedroom, the delicious breakfast and dinner and of course the attentive and friendly staff.

Stayed in August 2025

Whilst the bath fitted the mediaeval surroundings, the shower in it without protective curtains was completely impractical and difficult to manage!

The history, atmosphere, location, quality, service.

Stayed in August 2025

Bathroom smelled very drainy. Informed reception. Car park was full which was annoying.

Great location, small room but comfortable and everything you need.

Stayed in August 2025

Slightly slow breakfast service

Location was excellent. Staff were really helpful and friendly. Overall great

Stayed in August 2025

Loved this very unique hotel. Incredibly helpful staff and delicious breakfast.

Stayed in August 2025

Nothing

The history! The comfortable bed and room! The friendly service. The great breakfast. Everything 👍

Stayed in July 2025

Low beams 😂

Breakfast great, atmosphere relaxing, venue / Rye is wonderful

Stayed in August 2025