Room was dated and the wooden window were broken in bits and couldn’t close / open them sync wasn’t able to secure the window and anybody could of come in 😔

Beautiful countryside surrounding this hotel , beautiful grounds .

Stayed in September 2025

We didn't get the room we booked which was very disappointing. Although we were put in a two bedroom self catering stables unit, I didn't see this as an upgrade. The double ground floor room had no bed side table or bed side lamp and no wall mirror. Not even a mirror inside the wardrobe. Nothing to leave your phone, book, glasses or a bottle of water. The bathroom didn't have a towel rail near the sink, and a large lump of plaster out of the wall behind the door. The handle obviously keeps knocking the wall so a simple rubber stopper and some polyfilla would help. No door handle on the shower door to pull it closed and no rubber or safety surface on the shower floor and slippery when soapy and slipping towards the loose door meant the door opened without supporting any weight and I fell out. No harm done. If guests are given access to the grounds, guests like to walk and have a nosey around. The balustrades and old steps need some TLC and having a sign to explain what those old steps were would have been nice. We walked all round freely where the back of the kitchens are and there was rubbish on the floor and stone slabs or buckets thrown carelessly around. Putting racking behind a fence or cordoning of staff only areas would be appropriate. Even walking over to the sheep field there is litter and cups or glasses left on walls or windowsills. All looks very unpleasant and not 4 star standard. The buffet breakfast was an awful experience and staff shortage or keeping up with demand was evident. Only 1 working coffee machine, no cups when we came, food all over the floor around the serving areas and breakfast cereal scattered all near the containers. No serviettes could be found and the juices were constantly empty. I asked for an alternative to just the scrambled egg and I was told it's not possible.

The serving staff at the bar and in the restaurant appeared under pressure with staffing shortage however they were friendly and smiling and the tab Cs is e service was lovely. The grounds with the lake is a nice walk and also the church. We were lucky enough to hear an organ rehearsal session and it was beautiful.

Stayed in August 2025

The one re receptionist certainly needs better on customer communication skills, some of the renovation used cheap items which is a shame. The bottom sheet was put directly on the mattress , no protector , hygienically not good. And duvet could have been a little larger to go over sides of bed

Location size of superior bedroom Sunday night special for superior room £65. I was happy with that but not worth usual prices without being upgraded in fittings

Stayed in September 2025

The hotel needs some tlc especially the pool area. Breakfast was tasty but badly organised so lots of queuing and messy tables etc.

Beautiful location and close to Warwick castle. Spa massages were good. Pool and steam room were nice to spend time in.

Stayed in August 2025

Room ok but latch on balcony did not work

Nice location at reasonable price

Stayed in July 2025

Cleaning , needs attention Topping of tea , milk , coffee etc

Stayed in August 2025

Curb appeal not too good. Needs a huge investment.

Location was quite stunning! Buildings and grounds would massively benefit from a bit of love. Staff polite. Very peaceful ☺️

Stayed in August 2025

We arrived at the ‘back entrance’ much too narrow for our car. A prior notice would have been helpful.

The location was good for as we were travelling South to visit friends.

Stayed in August 2025

From the time we were there, there was nothing not to like and no reason to complain..

Note we did not eat at the hotel, but used the bar. The hotel was is in a stunning location, great for dogs and the room was comfortable and clean. Staff were all friendly and helpful..

Stayed in August 2025

The pool and sauna are quite small.

The location was amazing.

Stayed in August 2025

Because of the remote location we had to eat in the hotel, the restaurant itself is nice and staff friendly. On both days the food was exactly the same, only type of eggs is scrambled, watery and tasteless maybe done in a steamer? No juice available, only cordial. For £16pp it could be a little better. If you are planning to have a dinner in a hotel, make sure to book as they were fully booked, we were lucky to get a table in a bar area. It was only ok, do not order the chicken wings, I don’t know who came up with an idea to batter them but it was so greasy, we couldn’t finish four wings which was the serving. Bar staff clearly struggled, not trained on serving food, dirty table even though I asked them for a quick wipe, cutlery was brought after the dishes. Just needs a little attention and retraining.

The room was actually nice, clean and comfortable bed with big TV. There wasn’t a hair dryer like described. We only needed a place to sleep so it was very good, lift access for the pram. We stayed near reception in Woodlands. Picturesque nature around with sheep roaming. All departments such as restaurant or the spa work independently or have been sold off so you need to pay for using these facilities although the swimming pool was actually very enjoyable and warm. We visited Stratford upon Avon, very charming old town with swans and boat rides

Stayed in August 2025

The place was very rundown in parts the health club walls and ceilings rotten we were in the stables and the entry door was completely rotten. Was nice. We had a mail in the restaurant and the staff were all over the place. it was very chaotic we got asked if we had allergy six times. They messed up our bill, but the food was good.

Location was stunning food was good

Stayed in August 2025

Staff were not polite or explained the leisure facilities at all. The Hall is absolutely nothing to do with the hotel.

Shower and room was good, hot but fan in room.

Stayed in August 2025

The cleanliness of the room wasn't grwat lots of dust and dirty marks one of the doors had holes in the wooden frame so you can see straight outside that could use fixing ASAP was in the couch house

The stunning main hall is beautiful and historical and also bar and restaurant was clean

Stayed in August 2025

Rooms could be cleaner

Location

Stayed in July 2025

The bed was really uncomfortable it was very hard. Had to move rooms due to noise, it’s not a good idea to allow dogs in all the rooms, why not allow dogs in certain rooms only and have part of the hotel that is dog free. Unfriendly reception staff but probably they were inundated with complaints

Stunning location and scenery

Stayed in August 2025

Would have been good to have some information in the room about what’s on offer i.e times of spa/pool , breakfast and evening meal choices

Didn’t have breakfast but the location of this hotel is wonderful

Stayed in August 2025

Pool was not included, cost £60 to take my daughter swimming

Lovely hotel very nice

Stayed in August 2025

The service in the restaurant for drinks and food was diabolical. Guests waited an hour for a drinks order and a couple of hours for food. There was one person serving who was completely swamped on a Saturday night. You really need to sort this out because it is an important part of the stay so much so that it has put us off booking again unfortunately. I would actually like some feedback from you on this point as to how you are addressing this problem because you must have had lots of complaints?

The stay in the hotel was very nice and comfortable and quiet

Stayed in August 2025

our meal was disappointing, i asked staff if the burger should be like that, burnt, she said char grilled, its was over charred grill and so was the bun, and dry, she wasn't interested in what i had to say, the waitress was , when i spoke to her, they had a coach party in at the same time, we had to wait ages for our order, and then the food, waited ages for the dessert menu, so didnt bother, just aske for the bill.

lovely large room. patio door. large comfortable bed, walk in shower.

Stayed in August 2025

Outside appearance, room was extremely stuffy but probably due to the heatwave, only 1 receptionist serving on our arrival so we had a long wait to check in. Young girl waitress redoing her hair in the bar on several occasions. We were told breakfast was served until 11 but then told on the Monday it was 10 during the week! Swimming pool & area needed the luxury feel adding! Cleaner did not close our door properly after replenishing towels etc so it was left unlocked for 7 hours until we returned from our trip out.

Clean rooms, comfy beds, very good breakfast, fantastic location !

Stayed in August 2025

The bed headboard was covered in cum, it was also on the side table and couch. The bed (two singles pushed together, so you fall down the middle) had been changed to be fair and the bathroom was clean, but the rest of the room was pretty disgusting, like it hadn’t been cleaned for ages. Lots of settled dust.

Location and building itself (we stayed in the main house)

Stayed in August 2025

Restaurant was dirty. Missing the attention to detail. Fly on the dirty floor. We wanted to book in at 7.30pm. But could only manage us at 6pm. But we were still there at 7.30pm and it was as quiet.

Location was spot on as to where we wanted to visit.

Stayed in August 2025

Rooms could do with a lick of paint and a general deep clean - aircon didn’t work which was disappointing.

The downstairs bar & restaurant looked clean, the grounds are also beautiful.

Stayed in August 2025