The bins in our family room were not emptied once in the 3 nights we stayed nor was the room hoovered

Very good facilities

Stayed in August 2025

N/A

Nice spacious rooms, comfortable beds very clean good choice of food reasonably priced as long as it doesn’t increase

Stayed in August 2025

Didnt like the worn old fashioned decor and furniture in the room . Dirty fingermarked window and shower over old bath with rusty inside of handles. Transport vehicle was old and in need of repair as it was making unsafe noises. Not worth the money for one night stay and misleading advertisement as we booked thinking it was the Mariott hotel within the airport.

The bedding and the bar food was nice. Can't comment on anything else as did not use it.

Stayed in August 2025

I will say that £16 a day for parking (when you’re paying over £150 a night for a room) is a kick in the teeth. I was told by a member that there are streets opposite the hotel that you can park on free and also people on the same street rent out their driveway on ‘park on my drive’ for something like £4.50 so I’d advise that. I did explain my situation to the receptionist about it now only being myself and that I’d just had a break to that morning and if there was a chance to adjust the price but was unfortunately told it wasn’t possible. The hotel is huge and I got lost a few times but I don’t think this is uncommon. Not really an issue for me but could be for someone else, the TV gives you options to watch YouTube and I player but doesn’t actually work, reception told me that it’s something their working on. Device screen mirroring also doesn’t work but gives you an option…

The pool facilities are great and there was plenty of training options and space in the gym. The facilities are also open to members, every memeber I spoke to were so welcoming and friendly, a credit to the hotel. I’d originally booked the hotel for a weekend away with my partner, unfortunately he split with me the Friday morning meaning I ended up going solo and a broken woman. Chatting to members in the pool helped me get through the weekend, also staff were very friendly and kind. The cold plunge pool was also a saviour for me, I used the pool, sauna etc for about 2 hours on the one day and was nice to relax there. 12pm check out was ideal, breakfast is on until 11am which is also a good amount of time. Room service food options were great and the food did arrive hot.

Stayed in August 2025

stayed here before with location very good, staff excellent and bar/ food good but the rooms on 0 level are like staying in a dungeon. Walked through the door with curtains closed & very dark. Closed because when opened curtains I was staring at the charging point with people walking past at eye level - have stayed in better rooms.

staff & breakfast very good

Stayed in August 2025

The booking did not tell me I needed a taxi to get there. It cost 34 pounds RT. Very, very expensive on top of night’s lodging. Very, very expensive restaurants and no choice of cheaper alternative.

Stayed in August 2025

Restricted room service menu Suite was plain and disappointing facilities

Location

Stayed in July 2025

The room was a long way from the front desk but that was the layout of the hotel. Nothing you can do about that.

Dinner and Breakfast were very nice and reasonably priced, Room was very clean and the shower was fantastic. Bed was comfortably. Staff on the desk were great.

Stayed in August 2025

Food menu isn’t the best for a family.

Lovely clean and location great.

Stayed in July 2025

Smell in rear staircase near leisure facilities and room was hot air do

Friendly staff

Stayed in August 2025

It’s a bit tricky to get to

The gym was excellent

Stayed in July 2025

It was like a maze, lots of long corridors. Not enough water in the room, one can between four people! We asked for more but they didn’t have anymore until the following day. The food was a bit disappointing, not much taste and burger was pink and we weren’t asked if that’s how we like it cooked.

The spa was great, the service good.

Stayed in July 2025

We were in room 2-611 which was a bit of a walk and quite confusing to find.

Location was great and the Italian Restaurant was lovely as was the breakfast.

Stayed in July 2025

There wasn’t anything we didn’t like; there was an issue with the aircon not working during one of the hottest days, however we were refunded for this .. excellent service.

Lovely hotel, good facilities, very clean,

Stayed in July 2025

Location excellent for Airport. Staff were brilliant and have a San Carlo on site is a big bonus.

Stayed in June 2025

very handy location

Stayed in May 2025

Fabulous swimming pool etc and spacious room.

I swapped rooms with my son and his girlfriend so I was on the lowest floor (ground) room was fine but there was a distinct smell of damp in this part of the hotel. I turned off the air flow and it seemed better so do not know why this was the case.

Stayed in July 2025

Just our room was a long walk from reception with heavy bags but we managed

Breakfast selection was fantastic, staff were all very helpful and friendly

Stayed in July 2025

Housekeeping not enough

Breakfast

Stayed in July 2025

Late check out wasn’t available if tho when I asked they said I could at check in.

Restaurant and bed was very comfortable

Stayed in June 2025

Room service could be better

Comfortable beds, nice staff

Stayed in July 2025

Hotel could use an update. Some wear & tear in the room we stayed. If you're not into English breakfast, choices are a bit limited.

Location, convenient if you need to catch an early flight. Friendly staff Possibility to sit outside for a drink

Stayed in July 2025

I left some belongings in the room after we left and apparently when I rang they weren’t there a bag and a swimsuit then when I rang back again the swimsuit was there but not the bag? No making up of the room each day which for £600 for three nights I would have expected that

Stayed in June 2025

Not special breakfasts, there is no separate lobby area, without a car or a taxi it is quite complicated to get in or out. No possibility to mirror screen from phone/laptop to tv. Cold water in the shower.

Very big room with additional sofa. Great spa with saunas, jakuzi and pool.

Stayed in June 2025