I was really looking forward to having a Mai Tai after a long and challenging working day and, having seen the drink on the cocktails menu, I was over the moon with anticipation. You'll therefore understand my disappointment when I was told that they 'didn't have the ingredients to make the drink'. Not the end of the world, but why would you continue to have this on the menu if you don't have the ingredients? When my drink did arrive, the cube ice was sub par and the glass had a chip on the rim. I was too tired at this stage to argue or raise a fuss, so down went my drink without further complication. On rising the next morning and preparing for another day of back to back meetings, I was grateful to see a Nespresso machine on the desk. What was less helpful was the lack of any other flavour than Voluto, the complete lack of any sugar or sweeteners, and the dirty and already used spoon on the saucer didn't help matters.

WiFi was exceptionally fast, and the proximity to Manchester Piccadilly was a huge bonus. Staff were also extremely helpful and accommodating when I needed to extend my checkout to attend an urgent last minute online work meeting. Bed was incredibly comfortable, bathroom with the stall shower was exactly what I needed after a 14h working day. Room was also well laid out, spacious, and excellent value for money. In particular, I appreciated the working desk which was actually useful and not just an ornament as with many hotels.

Stayed in September 2025

There was a water leak pouring out from under the "bridge" area of the hotel into the road. It didn't give me much conidence in the maintenance!

The room size, bed comfort, bathroom size & facilities, and customer service were superb.

Stayed in July 2025

Nowt

All lovely

Stayed in June 2025

Maybe a little bit of spruce enough here than that. More lights in the room. More channels on the TV. Bathroom could do with a bit of a makeover

Decent size bath and massive bed

Stayed in September 2025

Everything was great

Stayed in August 2025

Lovely hotel, food, staff and facilities, but there was a lot of dust in the room, obvious dust as well, mainly on all the lamps and shades. Otherwise a nice room and stay, just a shame something so simple let it down.

Stayed in August 2025

Cost to have a dog stay, very expensive per night cost and they are not permitted into bar area. I would not describe the Hotel as really being pet friendly.

Hotel location, room was very comfortable

Stayed in August 2025

Nothing Really... Great set Up, mangers have it..think Rachel...not sure...

Breakfast was best I have had anywhere... Restaurant just as Good... Phil Dj Saturday Amazing Ingrid, Ryan, Godfrey...LOVELY

Stayed in June 2025

Check in staff gave wrong key card. Had to return to reception 3 times. So it messed up check out bill.

Clean, central and above standard

Stayed in August 2025

Air con took a big of working

Clean and pleasant

Stayed in August 2025

Got a better price from a booking aite as opposed to direct with hotel - significant difference

Friendly staff and clean

Stayed in August 2025

An earlier check in time would have been handy - was 3pm check in and train arrived at 11.30 so ended up paying to leave bag at station which added to costs.

Just a short walk to Manchester Piccadilly train station, and easy stroll into main shopping area/Northern Quarter etc. Couldn't fault it for location - was making way to the Etihad, easy to jump on/off tram or just walk it. Funky decor, quiet room, but bar area seemed lively (was travelling alone, and opted to just buy some nosh from Sainsbury's opposite and dine solo in the room but next time would feel comfortable enough to head to the bar or brasserie - although it did look a bit expensive)

Stayed in August 2025

Noisy maintenance at 8am. Not being able to open windows.

Spotless, great facilities and friendly staff.

Stayed in August 2025

They had Gluten Free options available.

Stayed in August 2025

N/a

Breakfast was lovely and lots of choice

Stayed in July 2025

Great location. Staff always very helpful. The room was spacious and well equipped and cleaned daily, supplying fluffy white towels which were great. Any bin rubbish was removed and bathroom was clean and tidy... (Thank you to house keeping) . Breakfast staff were delightful and very accommodating. They were very attentive to replenish the food/fruit despite one of the coffee machines being out of order. Which caused a bit of a long wait in a queue.

Stayed in August 2025

The pillows were very soft but lumpy, almost felt like my head just fell through bit to the mattress. Also the room was very stuffy, but when I turned the cold air on it went too cold, I couldn't work it out for in between.

Location is great! Close to train station and other amenities. Room was nice, simple and chic. Staff offered to hold our case whilst we waited to check in (we were early) so we could explore Manchester and also when we checked out until we were ready to travel home.

Stayed in August 2025

Not a big issue but in the room there is a mirror with inbuilt lights which you can adjust the lighting as you please. I liked it and much easier to do make up but the “on” or “standby” button does not switch off. If you are light sensitive or prefer sleeping in total darkness something should be provided to cover that. When I realised that it’s doesn’t switched off. It was already midnight. Really no point telling the staff at that point. Just placed the menu book infront of it. Did the trick. Overall, I thought room was abit dusty on desk and on the shelves but otherwise fine.

Location was great close to the station. Staff were friendly and helpful.

Stayed in August 2025

Some undesirables at the bar on Sunday night who weren’t pleasant to be sat next to. You could cut the tension with a knife. There seemed to be an ongoing argument with the two ladies on duty in the bar.

I’ve stated many times in the past … I loved the excellent check in staff especially the gorgeous girl who upgraded us from a twin to a double. I loved the new decor too.

Stayed in August 2025

Breakfast is really good the quality of ingredients is very good and the staff were all very friendly and helpful.

Stayed in August 2025

Overall everything was great, the only thing that could do with improving is the gym facilities. The equipment was very old and felt crammed in a used room.

The staff were friendly and helpful, able to check in early which was great. Room was a good size and the bed very comfortable, everything was very clean. Location was perfect for the station and Canal street and still very quiet (I was on L5)

Stayed in August 2025

Snall

Clean

Stayed in August 2025

There isn't really a good view here in general due to the location, so paying extra for a corner suite was a bit lacking in views, but it was quieter. The windows aren't able to be opened at all either, which is fine, but I'd like to have known about that.

We enjoyed how close it was to everything as well as the darker and more unique style of the hotel. The staff were extremely friendly and helpful. We were able to store bags before and after checking out, which helped so much. The bed was comfy, and the room was spacious and clean. We went for Pride and felt very welcomed and comfortable. The hot breakfast was also fantastic. We really enjoyed it.

Stayed in August 2025

Ridiculous price of breakfast.

Great location, stylish rooms, friendly staff.

Stayed in August 2025