The duvets were a bit too warm.

The breakfast wonderful. Lovely view from our club room.

Stayed in September 2025

I guess it’s showing signs of wear particularly on arrival. First impressions count!! Flaking paint… bathroom signs of age but well equipped! Loose tile on floor.

Location was great; loved the decor, staff were friendly and helpful. Responses to my complaint on my main course were dealt with quickly. Replaced with a far superior fish fillet.

Stayed in September 2025

Nothing

This is a fabulous place to stay, so stylish

Stayed in September 2025

Food was excellent Room quiet and comfortable

Stayed in August 2025

The socket in the bathroom was faulty which we reported.

Its situation - on the river and the main sights with plenty to do within easy walking distance.

Stayed in August 2025

We stayed during a hot spell and found that the A/C was pretty ineffective.

Good location, comfortable and very clean. Staff were friendly and helpful.

Stayed in July 2025

Nice clean modern hotel. Ideal location to get around Liverpool

Stayed in August 2025

The wardrobe in the room was far too small for two people, unless they were only staying one night (we stayed five nights). Most of it was taken up with the refrigerator. The breakfast service was variable; fine on some days, dreadful on others. On one morning there were no teapots or milk jugs. I finally received a teapot, but the milk turned up on the table in a 'bottle', delivered by a very sour-looking waitress. Perhaps our biggest problem was with an individual called DAN. He insisted upon addressing us as 'Guys' whenever we appeared for breakfast or he came to take our order. Apart from the form of salutation, his approach was fine, polite and attentive. I just did not like being addressed as 'Hey, guys'. Eventually I asked him, politely but firmly, not to address us in that way, and I offered alternatives, such as 'Good morning, gentlemen' or even my actual name (since he had it on the register with the room numbers, which were checked upon our arrival). DAN became instantly defensive, but he did apologise and thought that it was a race or a sex issue. I said we were males and had no problem whatever with our gender. However, after that DAN avoided us like the plague and whatever table we were on at subsequent breakfasts he never served us, if he was there. I just feel he could have accepted my request in a far more polite and congenial manner, and continued to serve us on an unbiased basis. I appreciate that it is the American custom, adopted in many hotels these days, to address men as 'Hey, guys', but not all of us older (British) males like it. Our fault, no doubt, being old-fashioned and traditional by nature.

The location is good, especially for walking to the main city areas & along by the river. The room was acceptable, with a view of the river through floor to ceiling windows. We had a corner room, & the other aspect of the river was through a very narrow slit window which offered virtually no view at all. The walk-in shower was fine, if a little dark (all black tiles), as there was limited lighting. The bath was deep, although the low water pressure meant it took a long time to fill up. The choices at breakfast were generally good, with a wide range of fresh fruit, cereals, nuts & dried fruit. Limited choice of fruit juices & yoghurts. The various types of bread were limited as well; just two choices. The selection for the cooked breakfast (to order - so much better than a buffet) was extensive, with some very good options that could be 'mixed and matched'. The cooked breakfast always arrived promptly. We dined at the hotel on two evenings, once on our own & once with two friends as our guests. The food was very good, well cooked, plentiful & nicely presented. The evening service for dinner was fine, not so the breakfast (see below). The staff were mostly very helpful & polite. In particular: IVANA at breakfast was always cheerful & eager to ensure we had everything we needed. This offset the otherwise unacceptable service at breakfast on some days (see below). On the evening we entertained our guests to dinner, MICHAEL was very good & organised a table that was not too close to a loud & large party that was occupying most of the dining-room. On the earlier evening when we dined alone, MICHAEL also found us a nicer table after the one we reserved the previous day had been given to other guests, through some unexplained oversight. At Reception, SUSIE & the Reception Team were constantly helping to answer questions & queries in a polite & patient manner.

Stayed in August 2025

Nothing

Extremely modern and exceptionally clean with staff continually to do so throughout the stay, plumping up cushions and ensuring comfortable. Bar staff very friendly and welcoming. You only had to say your room number once and all remembered so excellent attention to detail. I travel with my border collie Gwen and as ever Malmaison is an excellent place to stay with a pet. Excellent location on the docks. There was a slight issue with final payment, but Paige from Accounts resolved this post stay in a timely and efficient manner.

Stayed in September 2025

Ate in the restaurant first night. Food extremely expensive. Although the steak was superb. Green peppers as a starter not recommended very bitter and bland.

Great Hotel. Great location

Stayed in August 2025

Views was great....Nice and peaceful

Stayed in September 2025

Few bits of furniture did look well worn. Had to send breakfast back as tasted bad.

Room lovely, upgrade which was very kind. Reception staff very kind and friendly

Stayed in September 2025

Lift was slow. 1 out of order.

Modern clean comfortable

Stayed in August 2025

Nothing

Position , gym facility and restaurant

Stayed in September 2025

nothing

Room , and restaurants and bar were good

Stayed in September 2025

A fabulous hotel in a great location with a cosy bar and restaurant, we would also like to show our appreciation to the amazing Asia in reception who went above and beyond to help us locate a missing bag that I left in a taxi she really couldn't have done anymore to help in the return of the bag , breakfast was good with great options, we have another trip planned next year and we will be returning.

Stayed in September 2025

Air con takes ages to come on

Lovely

Stayed in August 2025

shops the same as any city and a real lack of independent eateries available.

Booking in process was easy, although close by parking expensive. Good position as 5-10 min walk to shops and bars.

Stayed in August 2025

Small detail but there was no light over the bathroom mirror so not easy for make-up/shaving.

Great location, nice room, delicious breakfast. Car park next door.

Stayed in August 2025

Air con was a bit weak, led to a hot nights sleep

Great looking hotel. Friendly staff

Stayed in August 2025

Couldn't fault a thing.

Stayed in August 2025

Room feel quiet dark. Drinks could be a little more reasonable priced .

Great hotel , spacious rooms,clean comfortable bed. Fabulous bar area. Good value for a one night stay.

Stayed in August 2025

Nothing negative to say!!

Really lovely hotel in perfect location. Staff extremely accommodating and helpful. Allowed us to check in very early at no extra charge.

Stayed in August 2025

Everything was great.

Stayed there many times. Always a great experience.

Stayed in August 2025