Reviews of Malmaison Edinburgh City 4 stars
21-22 St Andrew Square, Edinburgh, EH2 1AY, United Kingdom
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewLocation. Decent sized room.
The paint scheme in the rooms being a dark grey adds to the darkness of the room. A pale colour would be better and help with the light that is too subdued.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewGreat location and very friendly staff, room was nice and big, will be back.
Good afternoon, Thank you so much for your lovely feedback on your recent stay with us. I look forward to passing on your kind comments to the team today. I do hope we have the pleasure of welcoming you back again for another lovely stay with us, Best wishes, Dara Reception Manager
Good afternoon, Thank you so much for your lovely feedback on your recent stay with us. I look forward to passing on your kind comments to the team today. I do hope we have the pleasure of welcoming you back again for another lovely st… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation & friendliness of Al staff
Nothing
Good afternoon, Thank you so much for your kind feedback! I look forward to passing this onto the team. I do hope we have the pleasure of welcoming you back again in the future. Best wishes, Dara Reception Manager
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGood location
Very poor lightening. Almost impossible to see to wash/shave/hairdry in bathroom or bedroom. Breakfast laid out very strange and limited choice.
Dear Ken, Thank you for taking the time to review your stay with us. I am delighted that our central location was suitable for you, giving you access to Edinburgh. I appreciate your comments regarding the lighting in the bedrooms, we are working on a lighting project that will see this be increased in the near future. All in response to guest feedback. We hope this will not deter you from returning and we can welcome you back in the not too distant future. Kind Regards, Gary Harding Deputy General Manager
Dear Ken, Thank you for taking the time to review your stay with us. I am delighted that our central location was suitable for you, giving you access to Edinburgh. I appreciate your comments regarding the lighting in the bedrooms, we are wo… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe location of the hotel and size of room were great. Great Breakfast.
The Hotel was very dark in Decor and the room felt quite dark to spend time in. You needed lights on even during the daytime. Breakfast was great and dining room was lovely. Bar was not great and did not have any atmosphere - felt like it was hidden away and was also very dark.
Dear Lindsay, Thank you for taking the time to review your stay with us. I am delighted that you enjoyed our breakfast offering and our central location. I appreciate your feedback on the decor and lighting in the room. We are working on a project to address the feedback we have received. We do hope we can welcome you back again in the not too distant future. Kind Regards, Gary Harding Deputy General Manager
Dear Lindsay, Thank you for taking the time to review your stay with us. I am delighted that you enjoyed our breakfast offering and our central location. I appreciate your feedback on the decor and lighting in the room. We are working on a … Show more
Reviewed: 22 August 2025 · Stayed in June 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good. Location is great
Some of the electrics seemed to stop working during the night. This included the a/c so it got quite hot in the room
Dear Gillian, Many thanks for taking the time to review your stay with us. I am delighted to read that our location for suited to your needs and the breakfast set you up for the day ahead. I will feed your comments back to Maintenance regarding the electrics and the air conditioning in the room. Naturally, our team would of be delighted to assist to resolve to understand and resolve the issues experienced. We hope to welcome you back again in the not too distant future. Kind Regards, Gary Harding Deputy General Manager
Dear Gillian, Many thanks for taking the time to review your stay with us. I am delighted to read that our location for suited to your needs and the breakfast set you up for the day ahead. I will feed your comments back to Maintenance regar… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewlocation is perfect for Fringe. Staff very friendly
Couldn't sort the air con in bedroom - too cold!
Dear Nadin, Thank you for taking the time to review your stay with us. It is fantastic to read that the staff took care of you and were friendly throughout your stay. Our location is ideal for the fringe and delighted it suited your requirements. I apologise you experienced some issues with the Air Conditioning, I do hope you reported this to our team who would of been more than happy to look into this at the time. I will feed this back to our maintenance team to review to find out if there were any issues with the system in the room. I do hope we can welcome you back again in the not too distant future. Kind Regards, Gary Harding Deputy General Manager
Dear Nadin, Thank you for taking the time to review your stay with us. It is fantastic to read that the staff took care of you and were friendly throughout your stay. Our location is ideal for the fringe and delighted it suited your require… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation excellent for Tattoo and station.
Dear Sue, Thank you for taking the time to review your stay with us. I am delighted that you had an excellent stay with us, our location is indeed fantastic to explore the city and for travel connections. We hope to welcome you back again in the not too distant future. Kind Regards, Gary Harding Deputy General Manager
Dear Sue, Thank you for taking the time to review your stay with us. I am delighted that you had an excellent stay with us, our location is indeed fantastic to explore the city and for travel connections. We hope to welcome you back again i… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewSuper friendly staff, very attentive, great location
No gym or swimming pool
Dear Parisut, Many thanks for taking the time to review your stay with us. I am delighted that after staying you would love to return and we would of course be delighted to see you in the future. I will pass your kind comments onto our team who will be happy to hear your feedback. We look forward to welcoming you back in the not too distant future! Kind Regards, Gary Harding Deputy General Manager
Dear Parisut, Many thanks for taking the time to review your stay with us. I am delighted that after staying you would love to return and we would of course be delighted to see you in the future. I will pass your kind comments onto our team… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewStaff on front desk were excellent, efficient and helpful. The location cannot be topped.
A toenail found on the bedroom floor by my bed on the first night. It is so dark I wonder if they feel they can get away with not hoovering the floor.
Dear Catherine, Thank for taking the time to review your stay with is. I am delighted that you found the on the front desk to be excellent along with our location which we agree cannot be topped! It is disappointing to hear the issues with cleanliness in your room. Naturally, this is not the standards that we hold and I will raise this with our Housekeeping team. I will reach out directly as I would like to correct this for a future day. Kind Regards, Gary Harding Deputy General Manager
Dear Catherine, Thank for taking the time to review your stay with is. I am delighted that you found the on the front desk to be excellent along with our location which we agree cannot be topped! It is disappointing to hear the issues with … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGreat Location
Decor and fittings were a bit worn generally the hotel was dark and no natural light, small windows etc. boudoir theme was not to personal taste
Dear Alastair, Thank you for sharing your feedback. We're pleased to hear that you appreciated our location — it's something many guests enjoy for its convenience and accessibility. We’re sorry to learn that the decor and natural lighting didn’t meet your expectations. Our boudoir-inspired design aims to create a distinctive and intimate atmosphere, but we understand that style preferences vary and truly appreciate your honesty. In response to guest feedback we are working on a lighting project that will see us aim to improve our offering in the rooms. We do hope we can welcome you back again in the future. Kind Regards, Gary Harding Deputy General Manager
Dear Alastair, Thank you for sharing your feedback. We're pleased to hear that you appreciated our location — it's something many guests enjoy for its convenience and accessibility. We’re sorry to learn that the decor and natural lighting … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewVery clean and quiet room. Staff very helpful and friendly.
Rooms are very dark no decent mirrors for putting make up. Very dark decor throughout the hotel. Corridors almost look like a cheap motel. Let’s the place down
Dear faye, Thank you for your feedback. We're delighted to hear that you found the room clean and quiet, and that our staff made a positive impression with their helpful and friendly service — we’ll be sure to pass that along to the team! We’re sorry to hear that the room lighting and decor didn’t meet your expectations. We are working on a project that will see us improve the lighting in the rooms which has come as a response to the guest feedback. We hope to have the opportunity to welcome you back in the future. Kind Regards, Gary Harding Deputy General Manager
Dear faye, Thank you for your feedback. We're delighted to hear that you found the room clean and quiet, and that our staff made a positive impression with their helpful and friendly service — we’ll be sure to pass that along to the team! … Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewStaff were extremely friendly and helpful and the location was excellent.
Dear Paula, Thank you for taking the time to review your stay with us. I am delighted that you had a great stay and that the staff were friendly throughout. We do hope to welcome you back again in the not too distant future. Kind Regards Gary Harding Deputy General Manager
Dear Paula, Thank you for taking the time to review your stay with us. I am delighted that you had a great stay and that the staff were friendly throughout. We do hope to welcome you back again in the not too distant future. Kind Regards Ga… Show more
Reviewed: 6 August 2025 · Stayed in May 2025
Verified reviewCosy central hotel
Dear Nicola, Thank you for taking the time to review your stay with us. I am delighted you had a lovely stay with us and enjoyed our central location. We look forward to welcoming you back in the not too distant future. Kind Regards, Gary Harding Deputy General Manager
Dear Nicola, Thank you for taking the time to review your stay with us. I am delighted you had a lovely stay with us and enjoyed our central location. We look forward to welcoming you back in the not too distant future. Kind Regards, Gary … Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewLocation - everything is walking distance. Near transport links and local restaurants. Room was good size, clean and comfortable. Liked the Arran shower gels, etc Check in was easy - receptionist was efficient and welcoming Breakfast had plenty choice and fresh fruit, pastries etc
Noise from heating source or something most of night and no view from room Was costly ! French toast on 2nd day was undercooked and not nice
Dear Jane, Thank you for taking the time to review your stay with us. Our central location is indeed fantastic to explore the sights and sounds of the city. It is great to read that your appreciated the Arran bathroom products and the room had everything you required. I have passed on your comments to our maintenance team regarding the noises heard whilst during the night which disrupted your sleep. I also note your issues on the 2nd day for breakfast, I have passed this on to the kitchen team for review - this is not the standard which we offer. I do hope we can welcome you back to Malmaison in the future. Kind Regards, Gary Harding Deputy General Manager
Dear Jane, Thank you for taking the time to review your stay with us. Our central location is indeed fantastic to explore the sights and sounds of the city. It is great to read that your appreciated the Arran bathroom products and the room… Show more