I was not allocated the room at Mercure Paddington that was described in my booking confirmation from booking.com Not only was the room of a lower standard to the photos and description but the bathroom was very dirty with severe mould around the base, especially around and under the shower screen. It was only the efforts of one of the reception staff at Mercure London Paddington Hotel and thankfully at the Indigo hotel in Paddington that I was given an alternate room at the Indigo hotel which was great. Thank you so much to Shah at the Indigo hotel for saving my trip to London from being a disaster. He went out of his way to assist me with a room at the Indigo hotel in Paddington that was clean and more like the one that I had booked. I would like to express my appreciation to him and acknowledge his excellent customer service approach.

Stayed in August 2025

no wash cloths

location

Stayed in August 2025

The organization of the room could be so much better … have a desk that becomes a suitcase holder, put the fridge in the coat rack area. There seems to me a lot of better ways to set up the room for maximum comfort.

We really enjoyed the extra details… robe, slippers, iron and ironing board, water in fridge and in lobby! We want to mention the doorman Claudio… he was so kind and helpful exactly when we needed that!😊Claudio is the reason we would want to stay at this hotel again!

Stayed in August 2025

N/A

Close to the station

Stayed in August 2025

A handrail in the shower would be appreciated The restaurant over priced and food range limited

Room was ok.

Stayed in August 2025

Very clean. Complimentary drinks which was lovely. Fantastic location

Stayed in August 2025

A good handy location, room was rather small , but it was comfortable and clean and great for one night

Stayed in August 2025

Small bed.

Loved the location, room was clean and comfortable, however the bed was a small double and not suited to us. Will book a king-size next time. Loved the complimentary mini bar and biscuits.

Stayed in August 2025

Nothing

Perfect location as had to stay 2 days due to medical operation in hospital round the corner.

Stayed in July 2025

I felt the receptionist who booked us in on thursday sfternoon was not very cooperative or friendly. She gave us little to no information about our stay. Everybody else was great.

Bathroom very nice but small for 2 people . A/C system very good.

Stayed in August 2025

Rooms a little hot couldn’t get the ac any lower

Location was amazing, after a long flight and then train ride, was so relieved to find the hotel so close and with so many options for dinner just outside the door

Stayed in August 2025

Issues with bathroom taps. Carpets need to be cleaned or changed. Bath shower was awkward to get in and out of. Need to install rail for safety. Staff were not interested

Location was great, close to train station and hop on hop off bus stop. Bed was comfortable.

Stayed in August 2025

Great location for Paddington Station and therefore for transport to Heathrow. Decent rooms, although quite small.

Stayed in August 2025

Very small room and bathroom

Fantastic locvation

Stayed in August 2025

Clean room, with lots of space even in teh bathroom. Good smorgasbord style breakfast. The location beside Paddington railway station was excellent for our purposes.

Stayed in August 2025

Our room on 4th floor was fine however the one on 5th floor was a little cramped due to slanted columns on one of the walls

Location, amenities in the room, housekeeping, staff behaviour

Stayed in August 2025

The sound of underground. I was not lucky and looks like the hotels during that particular stay were expensive (Oasis concert)

Good staff, helpful

Stayed in August 2025

V expensive 369 for three of us for one night is a lot…

Locatiin

Stayed in August 2025

Sometimes you can hear the train noise (since you are so close to the station). I wasn't bothered by this but it may bother some travellers.

This hotel is in a great location-right outside of the metro stop. There are several restaurants and shops nearby as well. The staff were fantastic and for central London, the room was fairly spacious. The lift was a bit small but that's to be expected. There are a couple of stairs to enter the hotel and a couple to access the lift, so this hotel may not be the best choice for people with limited mobility. Otherwise it's a lovely hotel.

Stayed in August 2025

Nothing

Really well situated. All of the staff we encountered were really friendly and helpful, particularly Abdul when we checked in. The room had everything we needed and more and was comfortable.

Stayed in July 2025

Location was great. Just steps from paddington station. Made transit very easy!

Stayed in July 2025

Excellent location for us, staff are outstanding. Abdul at check in was extremely helpful and went out of his way for us. Will stay again definitely next time we’re in London.

Stayed in July 2025

Room was smaller than expected. Very limited selection in minibar - 2 cartons of water, 2 cans of coke & 1 small bottle of milk.

Location was the main reason for booking this hotel for its proximity to Paddington Station

Stayed in July 2025

small room

Perfect location for station and tube, good breakfast deal, friendly, helpful staff, complimentary cool, soft drinks in room, good shower

Stayed in July 2025