Reviews of Leonardo Hotel and Conference Venue Hinckley Island 4 stars
Watling St, Hinckley, LE10 3JA, United Kingdom
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewVery comfortable large rooms, with big comfy beds. Everything was very clean and good value for money
Nothing
Reviewed: 3 September 2025 · Stayed in June 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewTo many people, not enough tables in restaurant (long wait) and bar food was very limited
Bigger restaurant
Dear john, Many thanks for staying recently and thank you for taking the time to leave a review. We are pleased to know that you chose to stay with us, and we truly value the time you have taken to let us know about your experience. We are, however, sorry to read about the wait you encountered in the restaurant and the limited choice you felt was available at the bar. We understand how important it is for guests to enjoy a smooth and relaxed dining experience, and we apologise that this was not the case during your visit. Your comments have been shared with our food and beverage team, as guest feedback is essential in helping us improve the overall service and offering. We do hope you will consider giving us another opportunity to welcome you back, as we would very much like to provide you with a more enjoyable dining experience alongside a comfortable stay. I very much hope you'll be able to return to a Leonardo hotel soon and we'll be able to start to improve your journey as a customer. Best regards, Manol Customer Experience Team.
Dear john, Many thanks for staying recently and thank you for taking the time to leave a review. We are pleased to know that you chose to stay with us, and we truly value the time you have taken to let us know about your experience. We a… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewHandy position
Room key didn’t work a couple of times. Had to ask more than once for a cot for the room.
Reviewed: 2 September 2025 · Stayed in June 2025
Verified reviewVery nice
Nothing
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewOverall my wife and I were very impressed with the staying experience. Thank you to all your pleasant staff who we interacted with. 😀
Overall my wife and I were very impressed with the staying experience. The only comment I could suggest is that due to your high volume of staying guests, (which is not a bad position to be in) we had to always park in the top car park and trek back to reception 😀
Reviewed: 2 September 2025 · Stayed in June 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe staff were friendly, approachable and enagaged well with guests. Breakfast is basic but scrambled eggs, selection of toasts and cereals is good.
Need to pre-book/pre-reserve one-hour slots in the pool. Lack of activities to do for families. Heavy smell of smoke/marijuana in the common areas (reception, near the lifts, in the lifts).
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewWe arrived and the receptionist was Beth and she could not do enough for us she was absolutely fantastic and could answer every question we asked quickly and very confidently what a lovely lady I hope she doesn't mind us mentioning her She is an absolute asset to the team The beds are amazingly comfortable and rooms were spacious there was a fan in the room and I would say the only downside was that there was no sor conditioning but we totally understand it is an old hotel The drinks were quite reasonably priced and the breakfast was beautifully laid out with loads of options We have booked again for a fortnight's time
No air conditioning
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThis is usually a great stay.
The cleanliness was terrible and has been progressively getting worse each week I have stayed.
Dear Samantha, Many thanks for staying recently and thank you for taking the time to leave a review. Thank you for sharing your feedback and for being a returning guest with us. We are pleased to hear that you usually enjoy your stays, as it is always our aim to provide a comfortable and welcoming experience for all our guests. We are, however, very sorry to learn about your disappointment with the cleanliness during your recent visits. This is certainly not the standard we strive to maintain, and we apologise for the impression it has left. Your comments have been shared with our housekeeping team so that we can ensure immediate improvements are made. We truly value your loyalty and your honest observations, as they help us focus on the areas where consistency is key. We very much hope to restore your confidence in us and look forward to welcoming you again for the level of stay you have come to expect. I very much hope you'll be able to return to a Leonardo hotel soon and we'll be able to start to improve your journey as a customer. Best regards, Manol Customer Experience Team.
Dear Samantha, Many thanks for staying recently and thank you for taking the time to leave a review. Thank you for sharing your feedback and for being a returning guest with us. We are pleased to hear that you usually enjoy your stays, a… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe staff were helpful
The room was too hot and requested fan was never delivered. My room was not cleaned during my stay
Dear Sue, Many thanks for staying recently and thank you for taking the time to leave a review. We are delighted to read that you found our team helpful, as providing warm and attentive service is something we take great pride in. We are, however, sorry to learn that you experienced discomfort with the room temperature and that your request for a fan was not met. We also apologise for the shortfall in housekeeping service during your stay, as this does not reflect our usual standards. Please be assured that your comments have been shared with the relevant teams to ensure such matters are addressed promptly in the future. We truly value your feedback, as it helps us improve the overall guest experience, and we very much hope to have the opportunity to welcome you again for a more seamless stay. I very much hope you'll be able to return to a Leonardo hotel soon and we'll be able to start to improve your journey as a customer. Best regards, Manol Customer Experience Team.
Dear Sue, Many thanks for staying recently and thank you for taking the time to leave a review. We are delighted to read that you found our team helpful, as providing warm and attentive service is something we take great pride in. We are… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBreakfast
Well after check in everything went down hill, we couldn't use the pool etc, went to book in, it was full all day Saturday and Sunday, got to the room, it was so hot , there was a fan, had to use that all night, quilt cover had marks all over it, and bed was rock hard, and only one pillow each, the towels had dirty marks all over them, the mirror on the wall for shaving in the bathroom, was just hanging, no matter what we tried it would not stay up, we decided to eat evening dinner else where, came back to hotel wanted a galic coffee, paid for it, sat down, waitress came to us and asked how do you make it , honestly this is true, the a few minutes later a guy comes over and apologised , he stated they done normally make those coffees and don't have the glasses to do it any way, he did say we could have a coffee and the liquor on the side, after saying this is a joke and sort of laughing, I demanded my money back and said we would leave it, in the morning we went for breakfast, well all I can say it was bedlam, oh my god it was like a free for all, we were sataken to a table right near the coffee machine, so as we were eating our breakfast there was people queuing both side of our table, arms were coming over our heads with people passing things to others, and no we couldn't get another table, as there wasn't one to be had, it was hell, no proper organisation, we asked for a tea spoon as we couldn't find one to stir our coffee, the waitress gave us a desert spoon, she did say sorry thats all we have we have stayed at this hotel many times before and never had any problems, but we will never be returning this was our wedding anniversary weekend away, and it was totally spoilt.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe warmth and welcome of the Reception staff; the comfort and cleanliness of my room; the facilities at the hotel.
the choice of food in the bar (lunchtime); I felt it was a very limited menu on offer.
Dear Ronald Keith, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a very pleasant stay and enjoyed the warmth and welcome of our Reception staff, the comfort and cleanliness of your room, and the facilities at the hotel. We appreciate your comments about the choice of food in the bar at lunchtime, and we will review this with our team to improve our offerings. We hope to have the opportunity to welcome you back for another enjoyable stay. Warm regards, Leonardo Hotel and Conference Venue Hinckley Island
Dear Ronald Keith, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a very pleasant stay and enjoyed the warmth and welcome of our Reception staff, the comfort and cleanliness of your room… Show more