Small room and bathroom so it was a tight squeeze but it was adequate. Very clean room and bathroom. Great staff who were very accommodating and friendly. No elevators.

Stayed in August 2025

Room downstairs, close to the breakfast room (i.e noisy). Very small shower

Location

Stayed in August 2025

Rooms are small. Some rooms are super small - this stay I got one big enough to turn around in (score). This is London, so this is always my expectation

Very easy to get to from Heathrow/Paddington, which is my main motivation for staying on several trips. If you like the full English breakfast, you can put away a thousand calories. Otherwise, there's cereal.

Stayed in August 2025

Room was quiet stuffy

Location was great and staff very friendly

Stayed in August 2025

Tiny bathroom

Comfortable beds. Staff very friendly and helpful

Stayed in August 2025

no elevator, small room, air circulation poor

Good location, good breakfast, good staff

Stayed in July 2025

The bathrooms were small but functional.

Great location when taking Heathrow Express from Paddington, and it is close to Craven Lane. The staff were exceptional, providing stellar service and even personnally knocked on our door for the wakeup call!

Stayed in August 2025

The stairs to the top and the space was small in the bathroom.

Friendly staff, good location. Clean, good breakfast!

Stayed in June 2025

Cramped and the bathroom was quite shabby

The location

Stayed in June 2025

Extra for parking was way overpriced, shower was awful and was quite noisy during breakfast set up right by our room.

Good location, free drink on arrival and breakfast was ok

Stayed in July 2025

Breakfast was terrible, reheated a full English that had no choice on what was on it, the eggs tasted rotten and the juices leaked into the rest of the breakfast which made the whole thing inedible. Sister tried to heat toast and the bread was mouldy and cereal was stale.

Staff were really friendly and accommodating.

Stayed in July 2025

The fan didn't seem to blow out cold air and there were a lot of steps

Staff were very accommodating and friendly and couldn't have been more helpful. Very comfy beds and good size room.

Stayed in July 2025

The room was good but it was hotter than the sun even with the fan provided which wasn't very powerful, had to run some towels under the tap and lay them over us to cool down through the night, obviously not the hotels fault it was a hot day/night but maybe an upgrade of fans would be helpful for summer bookings, would probably be ideal temperature for winter

Location was good for hyde park concert only a 15-20 minute walk, staff were friendly and polite, it had parking and a good breakfast, room was ideal for what we needed it for other than it being hot

Stayed in June 2025

The rooms could do with a bit of updating and definitely needs air con!! There was a portable fan in the room but that was just blowing around hot air. We had a room for 4 but I’d say it was very tight with a double & 2 singles in, so would have been better as a room for 2 or 3 at a push. But we were literally just sleeping here so it was fine.

The proximity to Hyde Park was the main reason I chose this hotel & it was great for our trip. The staff I encountered were so friendly & helpful - 10/10 for the staff!

Stayed in June 2025

Nothing

Great location nice part of London

Stayed in June 2025

The room was a bit small for 3 people

Breakfast was excellent

Stayed in May 2025

Convenient location. 24 hours check in. Very clean and cozy. Standard English breakfast. Very good and affordable option for a short stay.

Stayed in May 2025

Bathroom is small and not separate shower and toilet. The shower curtain is not wide enough to avoid clothes/towels getting wet.

Nice staff always offered flexibility to help on our requests.

Stayed in May 2025

It didn't bother me but it is a little dated regards to the curtains, carpet etc. The bathroom is very small but again it was fine for us for just one night. The art work and ledges in the corridors have not been dusted for years which brings it down for me but our room was clean. No lift but can ask for a lower floor if needed.

Perfect location. 5-10 minutes away from all the shops and about £15-£25 in a taxi depending on time of day. Staff really friendly, complimentary drinks on arrival, easy parking, big fan in room, spare pillows, hair dryer free toiletries, tea/coffee etc. 24 hour help desk.

Stayed in May 2025

The family room was very small and no room to store luggage. It’s a very old building so you get what you pay for. No lift had to use three flights of stairs with large bags up and down.

Breakfast was great served freshly cooked and was efficient. All staff were great, helpful and friendly.

Stayed in May 2025

Mould around the shower tray.

Very welcoming reception!

Stayed in May 2025

Flat pillows. Luggage was not locked away when they watched over it. Just left sitting in the lobby. Didn't have any issues but made us a little nervous.

Close to Paddington station. Very walkable. Beautiful area. Close to restaurants and some shopping. Comfortable bed. Updated bathroom. They will hold luggage before and after check in and out. They up graded our room to the family room without us asking. We had one couple and one mother in law. Traditional full English Breakfast included. Very good!

Stayed in May 2025

Small room in the basement

Good localisation, quiet area

Stayed in May 2025

No chair in the room

Good breakfast

Stayed in May 2025