Reviews of Best Western Kensington Olympia Hotel 3 stars

Dear Helen, Thank you very much for sharing your feedback with us. We are delighted to hear that you found the hotel to be a great place to stay and that you felt it offered good value. It is always a pleasure when guests recognise the balance we strive for between comfort, quality, and affordability, especially in such a central part of London. We are particularly pleased to know that your room met your expectations and that you noticed the refurbished touches. Our team has worked hard to ensure that rooms feel fresh, welcoming, and well maintained, so it is rewarding to hear that the cleanliness and overall presentation stood out to you. A comfortable bed and a well-kept bathroom are such important parts of the stay, and it makes us happy to know that both contributed positively to your experience. Your kind words encourage us to continue paying close attention to detail and to provide our guests with both a restful stay and a friendly atmosphere. We hope to welcome you back again on another visit to London, whether for business or leisure, and we will be very glad to host you once more. Kind regards, Sandra | Front Desk Reception Best Western Kensington Olympia Hotel

Dear Helen, Thank you very much for sharing your feedback with us. We are delighted to hear that you found the hotel to be a great place to stay and that you felt it offered good value. It is always a pleasure when guests recognise the bal… Show more

Dear Ercan, Thank you kindly for taking the time to share your thoughts about your stay with us. We are very glad to know that you were happy with the location of the hotel and found our team to be friendly and welcoming. The neighbourhood of Kensington is indeed a wonderful area to stay in, with its quiet residential feel while still being so well connected to transport links and close to many of London’s main attractions. It is always a pleasure for us to hear that guests enjoy both the surroundings and the atmosphere that we work hard to provide inside the hotel. We have also carefully noted your comment regarding the size of the rooms. Our property does feature a variety of room types, some of which are compact by design, as this allows us to maintain affordability while still being located in central London. We fully understand, however, that some guests may prefer more space, and we would be very happy to assist with a different room category on a future visit if that would make your stay more comfortable. Your feedback is greatly appreciated as it helps us maintain the right balance between value, comfort, and guest expectations. Most importantly, we are delighted that the service from our staff made a positive impression on you, as creating a warm and welcoming environment for every guest is always our top priority. We thank you once again for your comments and hope that we will have the pleasure of welcoming you back on another occasion. With kind regards, Sandra | Front Desk Reception Best Western Kensington Olympia Hotel

Dear Ercan, Thank you kindly for taking the time to share your thoughts about your stay with us. We are very glad to know that you were happy with the location of the hotel and found our team to be friendly and welcoming. The neighbourhood… Show more

Dear Bach, Thank you very much for taking the time to share such thoughtful feedback about your recent stay with us. It brings us great joy to know that the likelihood of a repeat visit is high, as this is one of the greatest compliments we could ever receive from a guest. We are delighted to read that our location exceeded your expectations. Being situated close to both bus routes and Underground stations does indeed make exploring London convenient, and it is wonderful to know that you found the neighbourhood itself beautiful, safe, and quiet. The variety of local options for dining and shopping is something many of our guests appreciate, and we are pleased you were able to enjoy the area to the fullest. Your kind words about our team, and especially Vijay, mean a great deal to us. He, along with the rest of our staff, takes great pride in offering attentive and personalised service, and we will be sure to share your appreciation with him. Recognition such as yours always encourages the team to continue creating a welcoming and supportive environment for our guests. We also value your constructive comment regarding the absence of refrigerators in our rooms. We understand that having this amenity can be very convenient for longer stays or for guests who like to store personal items, and your suggestion of having at least one available for common use is very thoughtful. While space and structure sometimes limit what we can provide in individual rooms, feedback such as yours helps us review and consider ways to enhance our offerings in the future. It was truly a pleasure to host you, and we are grateful for both your compliments and your suggestions. We hope that when you return to London, we will have the opportunity to welcome you back and provide you with another enjoyable stay. Best regards, Sandra | Front Desk Reception Best Western Kensington Olympia Hotel

Dear Bach, Thank you very much for taking the time to share such thoughtful feedback about your recent stay with us. It brings us great joy to know that the likelihood of a repeat visit is high, as this is one of the greatest compliments w… Show more

Dear Khurram, Thank you so much for taking the time to share your impressions of your stay with us. It is wonderful to read that you found the location ideal, the property clean, practical, and above all, good value for money. We know how important it is for guests to feel that they are receiving comfort and convenience at a fair price, especially in a city like London, and your kind words reassure us that we are on the right track. We completely understand your perspective regarding room sizes. Hotels in London, particularly those in central areas, often have smaller rooms compared to many other parts of the world. While this can feel quite different, we take great care to ensure that each space, even when compact, is thoughtfully designed to be functional, comfortable, and well maintained. It is lovely to see that you recognised the value despite the natural differences in size compared to what you may be more accustomed to. Your comment about coming from a background where larger rooms are the norm was expressed with such warmth, and we truly appreciate the way you highlighted the contrast while still appreciating the overall experience. It is this balance of honesty and kindness that makes guest feedback so meaningful. Most importantly, it makes us happy to know that you felt comfortable and satisfied during your time with us. The team works hard to create a welcoming atmosphere, and feedback like yours inspires us to keep striving for excellence. We very much hope to welcome you back whenever your travels bring you to London again, and we would be delighted to make your stay just as enjoyable. Kind regards Sandra | Front Desk Reception Best Western Kensington Olympia Hotel

Dear Khurram, Thank you so much for taking the time to share your impressions of your stay with us. It is wonderful to read that you found the location ideal, the property clean, practical, and above all, good value for money. We know how … Show more

Dear Verania, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay overall and that so many aspects met your expectations. It is wonderful to know that you found the hotel clean and well-kept, appreciated the peaceful location, and felt safe in the surrounding neighbourhood. We are also very pleased that you found the breakfast enjoyable and that the team made a positive impression with their friendliness and attentiveness. At the same time, We are very sorry to learn about the noise disturbances you experienced during some nights. A quiet and restful environment is such an important part of a comfortable stay, and we understand how frustrating it can be when conversations or operational communications disturb that calm. We sincerely regret that the sound carried into your room and that the door did not provide enough insulation to keep the space as quiet as it should have been. Please be assured that we will share your comments with the team so that we can review how to minimize such disturbances, particularly when staff are working during evening or night hours. Your feedback is extremely valuable because it allows us to keep improving while also appreciating what we are doing well. We are very glad that you would highlight the cleanliness, safety, and welcoming atmosphere, and we equally take very seriously the points you raised regarding noise. Thank you again for sharing your honest reflections, and we truly hope we will have the pleasure of welcoming you back so that we can provide an even more peaceful and comfortable experience next time. Kind regards, Sandra | Front Desk Reception Best Western Kensington Olympia Hotel

Dear Verania, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay overall and that so many aspects met your expectations. It is wonderful to know that you found the … Show more

Dear Stephen, Thank you so much for your kind words and for taking the time to share your experience with us. We are absolutely delighted to hear that you found our team friendly and helpful throughout your stay. Making our guests feel special and well cared for is always our top priority, and it is wonderful to know that the little birthday gesture brought a smile to your day. We are also very pleased that you rated our cleanliness, location, and value for money so highly. Your comments regarding comfort and facilities are also much appreciated, as they help us understand where we can continue to improve. It was a pleasure to be a part of your birthday celebration, and we truly hope to welcome you back again for another enjoyable stay in the near future. Warm regards, Irfan Front Desk

Dear Stephen, Thank you so much for your kind words and for taking the time to share your experience with us. We are absolutely delighted to hear that you found our team friendly and helpful throughout your stay. Making our guests feel spe… Show more

Dear Guest, Thank you for sharing your feedback with us. We are glad that you chose to stay with us, though we are truly sorry to hear that the room size did not fully meet your expectations. We understand how important comfort is, especially for couples, and we regret if the impression from the photos on Booking.com created higher expectations. Please be assured that we always aim to provide accurate information and descriptions of our rooms, and we will review the listings to make sure they reflect the actual sizes more clearly. Regarding pricing, it varies depending on the season and demand, but we continuously strive to offer the best value possible in our category. Your comments are very important to us, and we will use them to improve both our communication and guest experience. We hope you might consider staying with us again, and we would be pleased to recommend a room type that better suits your comfort preferences. Warm regards, Front Desk

Dear Guest, Thank you for sharing your feedback with us. We are glad that you chose to stay with us, though we are truly sorry to hear that the room size did not fully meet your expectations. We understand how important comfort is, especia… Show more

Dear Olivia, Thank you very much for sharing your experience with us. Your feedback is extremely valuable, as it helps us understand where we can improve to provide a more comfortable stay for our guests. We are pleased to know that you appreciated the location and found the proximity to the underground station convenient, as this is something many of our guests enjoy. We are, however, truly sorry to read about the difficulties you faced with the air conditioning in your room, especially as it was a windowless room where fresh air circulation is naturally more limited. We completely understand how uncomfortable this must have been and how it affected your ability to rest properly. Please accept our sincere apologies for the inconvenience this caused during your stay. Although the team attempted to resolve the issue at the time, it is very disappointing to hear that we were unable to restore the system to working order. Your comments will be shared with our maintenance team to ensure that such situations are handled more effectively in the future, as reliable climate control is particularly important in rooms without windows. We also understand your decision about not choosing this type of room again, and we assure you that your feedback will be taken into careful consideration when reviewing both our facilities and guest room options. Thank you again for highlighting both the positives and the areas that need improvement. we truly hope that, despite this unfortunate experience, you might consider giving us another opportunity in the future so that we can provide you with a much more comfortable and enjoyable stay. Kind regards, Sandra | Front Desk Reception Best Western Kensington Olympia Hotel

Dear Olivia, Thank you very much for sharing your experience with us. Your feedback is extremely valuable, as it helps us understand where we can improve to provide a more comfortable stay for our guests. We are pleased to know that you ap… Show more

Dear Maryjane, Thank you very much for your kind words and for taking the time to share your experience. It truly means a great deal to me personally to be recognised for my work at the front desk, and I am delighted to know that you felt welcomed and well taken care of during your stay. Providing courteous, professional, and genuinely warm service is something we take great pride in, and it is always rewarding to know that it has made a positive impact on a guest’s visit. It is also wonderful to hear that you found your room to be very good and well-suited for your stay, even if it was more compact in size. We strive to ensure that every room, regardless of its dimensions, offers comfort, cleanliness, and the essential amenities needed for a pleasant experience. Your recommendation is truly appreciated, and it is feedback like yours that motivates us to maintain the highest standards for all our guests. We look forward to the opportunity of welcoming you back and ensuring that your next stay is just as enjoyable, if not more so. Best regards, Sandra | Front Desk Reception Best Western Kensington Olympia Hotel

Dear Maryjane, Thank you very much for your kind words and for taking the time to share your experience. It truly means a great deal to me personally to be recognised for my work at the front desk, and I am delighted to know that you felt … Show more

Dear Katarina, Thank you for taking the time to share your feedback following your recent stay. It is wonderful to hear that you found our location so convenient, both for your event and for easy access to the underground. We know how important it is for guests to be close to their destinations, and we are pleased that this aspect of your visit worked well for you. We understand your comments regarding the size of the room and the fact that it did not have windows. Some of our rooms are indeed more compact, and while they are designed to be fully functional and comfortable, we do offer larger room types which may be more suited for guests seeking extra space. Your note regarding the carpet is also appreciated, and we will address this with our housekeeping team to ensure it is promptly rectified. Your thoughts on value are important to us, and we will certainly take them into consideration when reviewing our services and amenities. We are always looking for ways to enhance the overall guest experience so that it aligns better with expectations. We hope that, despite these points, the comfort of your stay and the helpfulness of our team will encourage you to return on a future visit to London, perhaps trying one of our other room categories for a different experience. Kind regards, Sandra | Front Desk Reception Best Western Kensington Olympia Hotel

Dear Katarina, Thank you for taking the time to share your feedback following your recent stay. It is wonderful to hear that you found our location so convenient, both for your event and for easy access to the underground. We know how impo… Show more

Dear Neubauer, Thank you for your kind words and for taking the time to share your thoughts. It is a pleasure to hear that you found our team to be great and that the location of the hotel was to your liking. Our staff take pride in offering a warm and genuine welcome, ensuring that every guest feels valued and well looked after throughout their stay. Knowing that this was reflected in your experience is truly encouraging for everyone. The location is indeed one of our strong points, offering both convenience and a pleasant atmosphere. With easy access to public transport, a variety of dining options, and attractions within reach, it allows guests to make the most of their time in the area whether they are here for business or leisure. Your appreciation means a great deal to us, and we look forward to having the opportunity to host you again in the future, aiming to make your next visit just as enjoyable, if not more so. Kind regards, Sandra | Front Desk Reception Best Western Kensington Olympia Hotel

Dear Neubauer, Thank you for your kind words and for taking the time to share your thoughts. It is a pleasure to hear that you found our team to be great and that the location of the hotel was to your liking. Our staff take pride in offeri… Show more

Dear Kate, Thank you very much for sharing such a thoughtful review. It is truly pleasing to hear that you enjoyed the quiet and secure surroundings of the hotel, as a peaceful environment can make such a difference to the overall experience. Knowing that the air conditioning in your room kept it pleasantly cool and comfortable is wonderful, especially after spending time exploring or moving around the city. A good night’s rest is so important, and it is great to know that you found the bed to be cosy and supportive. Your kind words about the team mean a great deal, as every member works hard to ensure guests feel valued and cared for throughout their stay. Feedback like yours motivates us to continue providing the warm and attentive service that we strive for. We will be very happy to welcome you back whenever your travels bring you to the area again. Kind regards, Sandra | Front Desk Reception Best Western Kensington Olympia Hotel

Dear Kate, Thank you very much for sharing such a thoughtful review. It is truly pleasing to hear that you enjoyed the quiet and secure surroundings of the hotel, as a peaceful environment can make such a difference to the overall experien… Show more

Dear Samad, Thank you so much for taking the time to share your wonderful review and for choosing to stay with us during your business trip. It truly means a lot to hear that you found our property centrally located, clean, and situated in a nice neighborhood. I’m especially grateful for your kind words about the staff, and it’s an honor to be personally mentioned. Providing professional, thoughtful, and kind service is something I take great pride in, and I’m delighted to know that it made your stay more enjoyable. We always aim to create an environment where our guests feel comfortable and well cared for, whether they are here for business or leisure. Your perfect ratings across all categories inspire us to maintain and continually improve our standards. Thank you once again for your generous feedback, Samad. We look forward to welcoming you back for many more successful and pleasant stays in the future! Warm regards, Irfan Arif Front Desk Receptionist

Dear Samad, Thank you so much for taking the time to share your wonderful review and for choosing to stay with us during your business trip. It truly means a lot to hear that you found our property centrally located, clean, and situated in… Show more

Dear Caroline, Thank you so much for taking the time to share your kind feedback following your recent stay with us at Best Western London Olympia. We’re delighted to hear that you found our location convenient, especially with close access to the underground, and that our team was able to accommodate your early arrival with a room one hour ahead of the standard check-in time. It’s always a pleasure to go the extra mile for our guests. We’re also very pleased to know that you appreciated the cleanliness of the room, the daily towel service, and the comfort of the bed. Ensuring a restful and pleasant stay is something we take great pride in. It’s also great to hear that the air conditioning controls met your preferences, offering that extra level of comfort during your time with us. Your kind comments about our staff are truly appreciated, and will be shared with the entire team – feedback like yours is always a wonderful motivator. We hope to have the pleasure of welcoming you back to Best Western London Olympia in the near future. Kind regards, Samuel Mirembe, Front Desk

Dear Caroline, Thank you so much for taking the time to share your kind feedback following your recent stay with us at Best Western London Olympia. We’re delighted to hear that you found our location convenient, especially with close acce… Show more

Dear Rebecca, Thank you very much for taking the time to share your feedback about your recent stay with us. We are truly pleased to know that you found the property clean and that our team made a positive impression on you. Samuel, in particular, will be delighted to hear that his warm and helpful approach during your arrival stood out and contributed to a welcoming experience. We understand your comments regarding the room size and soundproofing. Our hotel is located within a traditional London building, which sometimes limits the available space and structural flexibility, but we do offer larger room categories that may be more suitable for future stays. If sound sensitivity is a concern, our team would be more than happy to assist in allocating a quieter room where possible. Regarding breakfast, we appreciate your honest opinion. While we aim to provide a simple yet satisfying breakfast experience, your suggestion is very helpful and will certainly be considered as we continue to look for ways to enhance our offering. We are glad to know your overall experience was great, and we truly hope to have the pleasure of welcoming you again on your next visit to London. Please feel free to reach out directly if you have any special requests we are always here to help. Kind regards, Sandra | Front Desk Reception Best Western Kensington Olympia Hotel

Dear Rebecca, Thank you very much for taking the time to share your feedback about your recent stay with us. We are truly pleased to know that you found the property clean and that our team made a positive impression on you. Samuel, in par… Show more