Nothing

Lovely location

Stayed in August 2025

Nothing

Location

Stayed in September 2025

Small problem that we weren't able to cast from phone to the smart tv in our room, despite being on same network.

We were unexpectedly upgraded to a delux room, which was lovely. Breakfast was excellent and staff very accommodating - extra tea bags and milk provided.

Stayed in September 2025

Lovely hotel

Stayed in August 2025

No food served after I think 8.30pm I would expect to be able to get some sort of food from hotel.

Lovely room with terrace.

Stayed in September 2025

The Staff and location

Staff where very helpful and service was excellent

Stayed in August 2025

Only slight downside was the lighting especially in the bathroom not much good for putting makeup on, would take a magnifying mirror with me next time. Other than that everything else was exceptional.

Staff, especially on reception and restaurant, we're exceptional. The hotel has old world charm but with modern touches.

Stayed in August 2025

The room felt a bit warm,

Love the house, very beautiful

Stayed in August 2025

The fridge in my room didn't work throughout my stay which was very inconvenient. Rooms were very hot and no way to turn off heating.

The hotel was lovely, in a great location. Very peaceful and the staff were all fabulous. Food in the bar and restaurant was good too.

Stayed in August 2025

Slightly expensive food

Room staff service and food all great

Stayed in August 2025

Hot tub not really private

Room was great, spacious and stunning bathroom

Stayed in August 2025

The beds were very firm and pillows very flat. Had a very uncomfortable sleep. Breakfast buffet was a bit boring.

Thomas upgraded us to the apartment for our anniversary and we came into the stunning room with a lovely handwritten note and chocolate fudge - beautiful touch! We adored the venue and the rooftop terrace coffee in the morning.

Stayed in August 2025

Great all round, from reception to standard of the room, and a great breakfast. The garden is lovely, so much so that we delayed our event to spend an hour or so enjoying it with a drink in hand.

Stayed in August 2025

The only thing was the breakfast is very expensive, we walked to Greggs

Its absolutely stunning 😍 the gardens outside beautiful, staff are extremely friendly and helpful 😊

Stayed in August 2025

Stairs to the suite! We'd just got off a long haul flight, with weeks' worth of luggage. And really, this is a suggestion, but a bottle opener in the room would be extremely helpful since the bar sells bottled soft drinks, and the mini fridge has them too.

Location, staff, food, and suite were great. An emphasis on locally sourced, quality food. Beautiful walks around the hotel, whether you want a stroll or a hike.

Stayed in August 2025

It really felt like all the attention of the staff was on the restaurant and not the hotel, as every time assistance or request was made, it took a long time to get anyone to attend or answer and it seemed like an imposition. Although the food was delicious, the portion sizes were very small for the price!

Really lovely hotel and very comfortable room. The room was spotless and well furnished and the location of the hotel is great with access to Jesmond Dene just a couple of minutes from the door. Quiet at night and very peaceful and relaxing!

Stayed in August 2025

Only one point. I paid for breakfast no issue there. My son’s cooked breakfast was very good however my continental breakfast was very poor. In his case beautifully cooked French Toast in my case a really poor selection of options most already consumed and no attempt to replenish. I found a better selection at the Channel Tunnel on the way home.

Stayed in July 2025

Great location and welcoming

Stayed in August 2025

The Tv was small for the size of the room, and smart functions on the TV weren't working, which is a bit annoying . And the pillows were too soft and wasn't any extra pillows there either.

Staff was very helpful they upgraded us to the deluxe room when I only booked classic double. I told them it's my husband s birthday next week, so they even put Happy Birthday on the plate with macroon.

Stayed in August 2025

I believe there was a pool as we found robes but a bit of a distance away and that wasn’t made clear. There wasn’t a great menu choice in the bar where a few more options would have been nice and maybe a little costly for the portion size. There were a few children in when we went and lacking much choice for them.

Staff were friendly. We were given a room upgrade for our anniversary and had a welcoming card and chocolates. The room was nice with added features and a pleasant view in pleasant surroundings. The bed was very comfortable. The bar and lounge were pleasant and enjoyed breakfast in the orangery. Breakfast choice and quality were excellent

Stayed in August 2025

Path leading to hotel if on foot badly lit. Entering hotel ground late evening not well lit either

Room and bathroom really well appointed

Stayed in August 2025

There were a few little sequins left on the carpet from previous guests in the room.

The lovely Abby on reception was super friendly and welcoming. Food was delicious and service was great. The terrace was amazing and the weather playing ball meant we could sit outside and use it.

Stayed in August 2025

Nothing to comment

We are returning customers and we were greeted warmly. It was a special occasion and we were upgraded which was a lovely surprise and much appreciated.

Stayed in July 2025

I like light rooms and ours was a bit dark.

I like everything about it, particularly the terrace and the setting.

Stayed in August 2025