Reviews of Mercure Manchester Piccadilly Hotel 4 stars
Piccadilly Plaza, Portland Street, Manchester, M1 4PH, United Kingdom
#95 of 119 hotels in Manchester
Guests' ChoiceReview score
Based on 3997 hotel reviews
7.2Score breakdown
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Cleanliness
7.7
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Comfort
7.8
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Location
9.1
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Facilities
7.4
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Staff
8.5
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Value for money
7.1
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Free WiFi
6.5
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Reviewed: 3 September 2025
Yekta
United Kingdom1 review7.0“calm and comfort. good location”- • Leisure trip
- • Solo traveller
- • Privilege Double Room
- • Stayed 2 nights
The whole building is smaller than I expected, and it is not luxurious
Staff are friendly
Stayed in August 2025
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Reviewed: 3 September 2025
Saleem
United Kingdom2 reviews6.0“It was fine”- • Leisure trip
- • Couple
- • Classic Double Room High Floor
- • Stayed 1 night
- • Submitted via mobile
Bed
Building
Stayed in September 2025
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Reviewed: 2 September 2025
Robert
United Kingdom13 reviews8.0“Perfect for the trip to Manchester”- • Business trip
- • Solo traveller
- • Classic Double Room High Floor
- • Stayed 1 night
- • Submitted via mobile
Great location for the city centre. Clean and modern room.
Stayed in July 2025
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Reviewed: 1 September 2025
Cherry
United Kingdom13 reviews6.0“Pleasant”- • Business trip
- • Solo traveller
- • Classic Double Room
- • Stayed 2 nights
- • Submitted via mobile
My first morning I woke up to no hot water. The staff at the front desk were unapologetic and didn’t seem to register how annoying it was (I was there for work and had to be at a meeting, so didn’t have time to wait on maintenance taking a while etc). Either way, it was resolved quickly but I felt I had to make it an urgency rather than the staff taking the onus themselves. A minor point but worth noting.
Excellent location. Rooms were clean and comfortable. Breakfast was typical British breakfast and good quality.
Stayed in June 2025
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Reviewed: 31 August 2025
Lynn
United Kingdom7 reviews8.0“Comfortable stay”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Breakfast was not hot enough. Good location
Stayed in August 2025
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Reviewed: 31 August 2025
Karen
United Kingdom3 reviews1 helpful vote8.0“Brilliant location, clean and comfy beds”- • Leisure trip
- • People with friends
- • Classic Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The staff were amazing, especially Robert who was lovely to chat too 😁 proper hospitality.. the beds were so comfy and the room/hotel was clean. We had a fantastic time and the location was brilliant.
Stayed in August 2025
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Reviewed: 31 August 2025
Pat
United Kingdom6 reviews8.0“Food excellent half board staff lovely”- • Leisure trip
- • Couple
- • Privilege Double Room
- • Stayed 1 night
- • Submitted via mobile
Bathroom needed update comfortable beds
Staff helpful & friendly. Excellent value for money
Stayed in August 2025
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Reviewed: 30 August 2025
Michael
United Kingdom14 reviews2 helpful votes7.0“It provided a bed for the night.”- • Leisure trip
- • People with friends
- • Classic Twin Room
- • Stayed 1 night
- • Submitted via mobile
The check in lady told me breakfast was served until 1030 but they stopped at 10 so there was no food available. The chap in the restaurant didn’t want to wow me by finding us anything so that was that. The stay was pricey but I was going to Heaton Park to see Oasis so all the lodgings in Manchester were priced accordingly.
It was clean, tidy and spacious. I’d booked for a gig so didn’t spend much time in the hotel or use any of its facilities.
Stayed in July 2025
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Reviewed: 27 August 2025
Victoria
United Kingdom6 reviews8.0“Ok”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
We were told room was newly renovated. I hope they didn’t pay the contractor. Window broke wallpaper hanging off etc. Asked for a quiet room all we heard all night was emergency services so not much sleep. Lady on reception not very friendly at all miserable didn’t want to be there or deal with us.
Breakfast had a good choice the staff we saw at breakfast were excellent they were very friendly and helpful.
Stayed in August 2025
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Reviewed: 26 August 2025
Michael
United Kingdom4 reviews8.0Very good- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
No fridge in room
Location, car park good
Stayed in August 2025
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Reviewed: 26 August 2025
Mariam
United Kingdom3 reviews8.0Very good- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Comfortable bedding.
Stayed in August 2025
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Reviewed: 26 August 2025
Jane
United Kingdom4 reviews3 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Told we could check in at 14:30 (half hour early) for £10. We decided not to as it's only half an hour. Went back at 3pm to be told room not ready. Waited until 3:30 as I was watching others check in and get rooms. However I was still expected to be out by 11am next day
Central location
Stayed in August 2025
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Reviewed: 23 August 2025
Helen
United Kingdom1 review8.0Very good- • Leisure trip
- • Family with young children
- • Classic Twin Room
- • Stayed 1 night
- • Submitted via mobile
I found the bed and pillows a bit too firm for me.
Only stayed one night, the room was a good size, and clean. It had everything that you would need. The staff were very friendly. I liked how central it is to the city centre.
Stayed in August 2025
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Reviewed: 22 August 2025
John
United Kingdom6 reviews8.0“Location good”- • Leisure trip
- • People with friends
- • Classic Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Everything was fine .
Great location , comfortable room , accommodating staff . Didn't use any facilities so can't comment .
Stayed in July 2025
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Reviewed: 22 August 2025
Alan
Australia4 reviews7.0“Served its purpose.”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
Slow lift responses. Room was too warm - unable to cool. Outside noise was noticable
Gym access. 2nd floor dining
Stayed in August 2025
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Reviewed: 21 August 2025
Ryan
Australia4 reviews8.0“Great Value stay”- • Leisure trip
- • Solo traveller
- • Classic Double Room
- • Stayed 3 nights
- • Submitted via mobile
The wifi was terrible in the room I was in. Only worked in the bathroom, so couldn’t get some work done.
The staff were very helpful with any needs I had, and the location is the best in the city.
Stayed in August 2025
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Reviewed: 18 August 2025
Laura
Ireland15 reviews3 helpful votes6.0“Don’t expect much but a great location.”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
- • Submitted via mobile
Was a bit chaotic. Our key did not work. When we got it resolved he saw that we had a twin instead of a double. Ran out of a couple of items at breakfast that were not replaced.
The location
Stayed in August 2025
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Reviewed: 17 August 2025
Sandra
Australia20 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
The attitude of the male in reception at arrival. The lifts are a disaster waiting to happen, absolutely shocking.
Rebecca the Receptionst was amazing, very helpful and friendly sadly couldnt say that about the male on arrival.
Stayed in August 2025
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Reviewed: 16 August 2025
Paul
United Kingdom39 reviews6.0“Adequate”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
False fire alarm three times
Windows were rotten and didn’t open
Stayed in August 2025
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Reviewed: 16 August 2025
Bianca
United Kingdom9 reviews8.0“Lovely hotel and would book again”- • Leisure trip
- • Couple
- • Classic Double Room High Floor
- • Stayed 1 night
- • Submitted via mobile
Good location and very friendly staff. The room was clean and had everything you would need for a nights stay.
Stayed in August 2025
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Reviewed: 16 August 2025
Margaret
Ireland10 reviews7.0Good- • Leisure trip
- • Couple
- • Classic Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Fire alarm at 3.in the morning .Trying to get my staff husband who is in his senior years down the outer stairs alone .It turned out to be an error but our hands and clothes were filthy from the exterior railing .
Location and staff member at the front desk .Olivia sorted out an issue for us.She was extremely helpful and came to our room to ensure all was correct .
Stayed in August 2025
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Reviewed: 14 August 2025
Lucy
United Kingdom2 reviews7.0“We would definitely return”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted via mobile
Bathroom a little dated and not full size windows
Staff were attentive and friendly, few teething problems were sorted very quickly, room was clean and tidy
Stayed in August 2025
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Reviewed: 11 August 2025
Marcus
Australia34 reviews1 helpful vote8.0“Location was great to get around the town.”- • Leisure trip
- • Couple
- • Classic Double Room High Floor
- • Stayed 2 nights
- • Submitted via mobile
Pricy for just a room.
Location was excellent.
Stayed in June 2025
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Reviewed: 10 August 2025
Laura
United Kingdom10 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Classic Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Service was really slow on arrival, took over half an hour to get to room. Also in restaurant, took 20minutes for someone to come ask for orders when we had gone up a while before. Our drink orders had been forgotten, didn't receive until after our food. I'd have understood if busy, but it was quiet only about 5 tables with people and as many staff. Also lack of Aircon in the room, either it was broken or just very poor quality as room was hot - used fan throughout stay but this didn't do much.
The breakfast was lovely plenty of options and supplied vegetarian options. Room is a good size, plenty of room and comfy beds - good TV size, tea supplies and fan. The restaurant food and cocktails were great too!
Stayed in August 2025
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