Opiniones del InterContinental London - The O2 5 estrellas

Dear Doblitas, Thank you for your review. We're delighted to hear that you enjoyed our excellent location, the breakfast, and the service provided by our staff. However, we are very sorry to learn that you were not informed about the direct access to the O2 from the hotel. We understand this must have been incredibly frustrating for you and your family, especially during a ten-day stay. Please accept our sincerest apologies for this oversight. We will address this with our team immediately to ensure all guests are properly guided to this convenient access point upon arrival. We hope this experience will not deter you from staying with us again. We would love the opportunity to provide you with the seamless experience you deserve. Warm regards, Reservations Team InterContinental London - The O2

Dear Doblitas, Thank you for your review. We're delighted to hear that you enjoyed our excellent location, the breakfast, and the service provided by our staff. However, we are very sorry to learn that you were not informed about the … Mostrar más

Dear Yolanda, Thank you so much for your truly wonderful review! We are absolutely thrilled to hear that your stay with us was "A PERFECT STAY" and that you rated us 5-stars in every aspect. It's fantastic to know you appreciated our service, treatment, rooms, facilities, and food. We're especially pleased that our direct access to the shopping center and The O2 Arena was so convenient for your SMTOWN concert experience. We understand the excitement of being so close to the artists, and we're glad to hear that our excellent security measures ensured privacy while still allowing for a comfortable and exciting atmosphere for all guests. It’s also incredibly rewarding to know that all our employees behaved exceptionally well throughout your 3-day stay. Thank you for choosing the InterContinental London - The O2 for your visit. We would be delighted to welcome you back again soon! Warm regards, Reservations Team InterContinental London - The O2

Dear Yolanda, Thank you so much for your truly wonderful review! We are absolutely thrilled to hear that your stay with us was "A PERFECT STAY" and that you rated us 5-stars in every aspect. It's fantastic to know you apprec… Mostrar más

Dear Orleind, Thank you for your feedback. We are very concerned to hear about your experience regarding the £100 deposit charged upon check-in and the lack of response you've received. Please accept our sincerest apologies for this situation. Rest assured, it is our standard policy to promptly release deposits after check-out, provided there are no incidental charges or damages during the stay. We understand how frustrating this must be, and we want to resolve this for you immediately. Pleas contact us directly if you have any questions. We are committed to resolving this for you quickly and appreciate you bringing this to our attention. Warm regards, Reservations Team InterContinental London - The O2

Dear Orleind, Thank you for your feedback. We are very concerned to hear about your experience regarding the £100 deposit charged upon check-in and the lack of response you've received. Please accept our sincerest apologies for this s… Mostrar más

Dear Maria Jesus, Thank you for your fantastic review! We are absolutely thrilled to hear you loved your stay with us. It's wonderful to know that our location right next to The O2 Arena was perfect for you, especially with your Korean idol groups being there! We're delighted we could contribute to such a happy and exciting experience. We look forward to welcoming you back to the InterContinental London - The O2 again soon! Warm regards, Reservations Team InterContinental London - The O2

Dear Maria Jesus, Thank you for your fantastic review! We are absolutely thrilled to hear you loved your stay with us. It's wonderful to know that our location right next to The O2 Arena was perfect for you, especially with your Korea… Mostrar más

Dear Jovanjufa, Thank you for your absolutely wonderful review! We are thrilled to hear that you found our hotel facilities beautiful and that you experienced InterContinental London - The O2 as a luxurious hotel with a spectacular view 🤩. It truly makes our day to know that our staff were very friendly and smiling at all times. We strive to provide exceptional service, and your kind words are a fantastic testament to their dedication. We look forward to welcoming you back for another spectacular stay! Kind Regards, Reservations Team InterContinental London - The O2

Dear Jovanjufa, Thank you for your absolutely wonderful review! We are thrilled to hear that you found our hotel facilities beautiful and that you experienced InterContinental London - The O2 as a luxurious hotel with a spectacular view 🤩.… Mostrar más

Dear Maria, Thanks for taking the time to leave a comment. We're sorry to hear that the pillows weren't up to scratch for you. Could you perhaps tell us a little more about what you didn't like about them? Was it the firmness, the size, or something else? This feedback is really helpful for us as we're always looking at ways to make our guests as comfortable as possible. We do have a selection of pillow types available, and our team is usually more than happy to try and find something that suits you better if you let us know during your stay. We hope that the rest of your experience with us was more enjoyable. If there's anything else we can assist you with, please don't hesitate to get in touch. Warm regards, Reservations Team InterContinental London - The O2

Dear Maria, Thanks for taking the time to leave a comment. We're sorry to hear that the pillows weren't up to scratch for you. Could you perhaps tell us a little more about what you didn't like about them? Was it the firmness,… Mostrar más

Dear Olatz, Thank you for taking the time to share your thoughts with us. We’re pleased to hear that you enjoyed the facilities during your stay. We do apologise for the inconvenience regarding the half-board option not including children. We also appreciate your feedback regarding the quality and variety of the dinners, and we will certainly review these aspects to improve the dining experience for all our guests. Your feedback is valuable to us, and we hope to welcome you back in the future for a more enjoyable stay. Warm regards, Reservations Team InterContinental London - The O2

Dear Olatz, Thank you for taking the time to share your thoughts with us. We’re pleased to hear that you enjoyed the facilities during your stay. We do apologise for the inconvenience regarding the half-board option not including children… Mostrar más

We sincerely apologize for the issues you encountered during your stay. The key system malfunction and delays in service are completely unacceptable, and we understand how frustrating that must have been. Additionally, we are sorry to hear that the condition of the hotel and the dining experience did not meet your expectations. Your feedback is important, and we will work to address these concerns to ensure a better experience for future guests. We truly regret that your stay was disappointing, and we hope you’ll consider giving us another opportunity to improve your experience.

We sincerely apologize for the issues you encountered during your stay. The key system malfunction and delays in service are completely unacceptable, and we understand how frustrating that must have been. Additionally, we are sorry to hear … Mostrar más

Dear Baca Garcia, Thank you for your feedback. We are pleased to hear that you found our hotel spacious and appreciated the convenient connection to the O2 Arena. We apologize for the inconvenience regarding the £100 (€123) deposit. We also appreciate your feedback about language services. While English is the primary language spoken at our hotel, we understand the importance of multilingual support, especially in a five-star establishment. We will take your comments into consideration as we strive to improve our services. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for an even better stay. Warm regards, Reservations Team InterContinental London - The O2

Dear Baca Garcia, Thank you for your feedback. We are pleased to hear that you found our hotel spacious and appreciated the convenient connection to the O2 Arena. We apologize for the inconvenience regarding the £100 (€123) deposit. We a… Mostrar más

Dear Marina, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our facilities, staff, and location. It’s great to know that our convenient access to The O2 made your concert experience even better. We look forward to welcoming you back for another fantastic stay. Warm regards, Reservations Team InterContinental London - The O2

Dear Marina, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our facilities, staff, and location. It’s great to know that our convenient access to The O2 made your concert experience even better. We look forwa… Mostrar más

Dear Bianca, Thank you for your detailed review. We’re delighted to hear that you enjoyed our excellent location, especially the direct access to the concert venue and proximity to the Jubilee station. It’s great to know that you found our hotel comfortable and quiet, and our staff friendly. We appreciate your suggestion about having bilingual staff and will certainly consider it to enhance our guests’ experience. We’re also pleased that you enjoyed our breakfast. We look forward to welcoming you back for another enjoyable stay. Warm regards, Reservations Team InterContinental London - The O2

Dear Bianca, Thank you for your detailed review. We’re delighted to hear that you enjoyed our excellent location, especially the direct access to the concert venue and proximity to the Jubilee station. It’s great to know that you found our … Mostrar más

Dear Jose, Thank you for taking the time to share your feedback about your recent stay at InterContinental London - The O2. We deeply regret to hear about the negative experience you had with our service, particularly with the receptionist. This is certainly not the standard of service we aim to provide, and we apologize for the inconvenience and frustration this caused. We take your comments very seriously and will address this issue with our team to ensure such incidents do not occur in the future. Your feedback is invaluable in helping us improve our services and guest experience. We hope to have the opportunity to restore your faith in our hotel. Warm regards, Reservations Team InterContinental London - The O2

Dear Jose, Thank you for taking the time to share your feedback about your recent stay at InterContinental London - The O2. We deeply regret to hear about the negative experience you had with our service, particularly with the receptionist… Mostrar más

Dear Alberto, Thank you for sharing your feedback with us. We are truly sorry to hear about the issues you encountered during your recent stay with us. Your experience is not reflective of the high standards we strive to uphold, and we take your concerns seriously. Our team is committed to continuous improvement, and we will address the issues you’ve raised promptly. Please rest assured that steps will be taken to prevent similar situations in the future. We genuinely hope you’ll consider giving us another opportunity to provide you with an exceptional experience. Should you decide to return, we’ll do our utmost to ensure your stay is nothing short of outstanding. Warm regards, The Reservations Team Intercontinental London - The O2

Dear Alberto, Thank you for sharing your feedback with us. We are truly sorry to hear about the issues you encountered during your recent stay with us. Your experience is not reflective of the high standards we strive to uphold, and we tak… Mostrar más