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Reviews of The Hand & Sceptre by Innkeeper's Collection 4 stars

The Hand & Sceptre, London Road, Southborough, TN4 0QB, United Kingdom

#1 of 1 hotels in Southborough

Guests' Choice

Review score

Based on 980 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    8.6

  • Facilities

    8.3

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 5 September 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location friendly staff food

    Stayed in September 2025

  • Reviewed: 31 August 2025

    8.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not great location

    Parking

    Stayed in August 2025

  • Reviewed: 30 August 2025

    9.0
    Ideal stay
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Busy main road

    Plenty of parking. Clean comfortable room. Great menu tasty food.

    Stayed in August 2025

  • Reviewed: 29 August 2025

    8.0
    Perfect base to visit Royal Tunbridge Wells
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted via mobile

    The toiletries need to be topped up and bathroom could do with a facelift and a lot of paint peeling off the walls. Rooms were very warm but due to the road noise unable to open the window.

    Nice spacious room for family of 4. Just a short walk from a park. Pub has a nice outdoor seating and plenty of parking. Food was good but not the cheapest and the gas had gone of the soft drinks machine so the only option was to buy bottled drinks which added up. Was a nice spot to visit other local areas.

    Stayed in August 2025

  • Reviewed: 28 August 2025

    8.0
    Convenient location for visiting family, really good price, great breakfast and good evening menu.
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    N/A

    Good location, good price and comfortable room.

    Stayed in August 2025

  • Reviewed: 27 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location close to where I needed to be

    Stayed in August 2025

  • Reviewed: 25 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Paintwork in the room could do with a bit of refreshing as lots of peeled paint patches and a bit in the bathroom too. Little bit of mould stain on bathroom wall. Cups in the bathroom dirty with old toothpaste on the bottom and a bit smelly but it didn’t take away from the overall comfort of the room itself.

    Friendly and helpful staff. Room was very clean and comfortable. Breakfast very tasty.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    8.0
    A comfortable stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    At breakfast, it wasn’t table service as such, as guests were required to go up to the bar and put in their breakfast order. I think this led to a bit of confusion and it could’ve been better organised or explained.

    Comfortable bed. Good location for Hever Castle and lots of parking spaces. Generally a clean and pleasant stay.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was small but comfortable and big enough for our 2 night stay, our only criticism was that the quilt was a odd shape, only just covered the width of the bed but too long for the quilt cover, with the inner sticking out of the bottom by about a foot, quilt cover also had a small rip in it. It didn't really affect our sleep. it just didn't look very good.

    The staff were very good, particularly Bruno and Vito. Bruno checked us in, explained the facilities and meal times, and served us in the bar in a friendly and professional manner. Vito looked after us in the restaurant. He was friendly, chatty, and served us efficiently, explaining meal and wine options in the evening and again at breakfast. Meals were excellent, nice choice and cooked well. A great choice of different breakfasts, probably the best we've had in a lot of hotel stays. Fantastic choices, and again, it was cooked well.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was tired and window did not close

    Staff and restaurant excellent. Bar area and courtyard good Enough parking Room was clean and comfortable

    Stayed in August 2025

  • Reviewed: 16 August 2025

    8.0
    Lovely staff great location and breakfast
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room could have been cleaner - with the previous occupants' bread crumbs left on the desk chair

    Comfortable bed- excellent breakfast - lovely staff

    Stayed in August 2025

  • Reviewed: 14 August 2025

    8.0
    Very nice hotel in a convenient location, characterful pub/hotel.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms way too small, it was hot and the room was very stuffy cos you could not open window very much. Luckily we had a fan!!! The humidity was almost unbearable BUT I live in Australia and we have airconditioned rooms as standard.

    Convenient location near Royal Tunbridge Wells. Wonderful breakfast. Great spacious shower. Only a double bed but very comfortable. Lovely staff. Charming building. Great parking.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    8.0
    Adequate
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room could do with an update

    Good outside space

    Stayed in August 2025

  • Reviewed: 8 August 2025

    7.0
    Southborough Stay
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    If I went again I would request a room as far back from the road as possible to avoid the road noise.

    Pleasant spot,if somewhat noisy due to the proximity of the busy road.Bar was pleasantly appointed,offering well cooked food,served by helpful staff.Convenient for buses,and closeness to Hever Castle,Chartwell,Royal Tunbridge Wells.

    Stayed in August 2025

  • Reviewed: 7 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Friendly helpful staff

    Stayed in August 2025

  • Reviewed: 2 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Missing panel in the shower and only having whole milk for tea and coffee

    The bed's really comfy. Staff extremely helpful and friendly

    Stayed in August 2025

  • Reviewed: 31 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    some of the staff where not in uniform. and simple mistakes were made, such as wrong food to our table ir was for another table, and not listening properly to drink orders.

    personally i liked the good vibe. nice decor and breakfast was a highlight. rooms comfortable

    Stayed in July 2025

  • Reviewed: 29 July 2025

    8.0
    Nice stay
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    A very comfortable room

    Stayed in June 2025

  • Reviewed: 28 July 2025

    7.0
    Good value place to stay with excellent food and staff
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Tired rooms

    Food

    Stayed in July 2025

  • Reviewed: 26 July 2025

    9.0
    Attention to detail makes a world of difference.
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Came as family of four and sofa bed wasn’t made upon arrival. Not great when you’ve had 5 hours in the road to then have to make the bed. Thought that wasn’t a great start but everything else was great.

    Nice location and outstanding food. Decent room. Great staff to accommodate early start at breakfast.

    Stayed in July 2025

  • Reviewed: 18 July 2025

    8.0
    Would definitely stay again .Good value in a clean hotel with very friendly staff
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was hot .The window only opens a small amount

    Very clean .Nice decor .Staff extremely friendly .

    Stayed in July 2025

  • Reviewed: 18 July 2025

    9.0
    Superb
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Pricey and the bathroom was rather small

    The room was very large and clean. Pleasant staff. Good food at your convenience. A restaurant/pub downstairs, with nice outside space. Great for the summer. Well located for my purpose, decent views of a park to the side and front. quiet sleep.

    Stayed in July 2025

  • Reviewed: 15 July 2025

    8.0
    Enjoyed stay location was close to sons house. Cost is high when no breakfast included.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Quilt on bed was to heavy for the weather we are having. Should be a choice in room.

    Breakfast was nice. However thought I had booked B&B but when I got there had to pay extra which I thought was not really acceptable. Breakfast should be included in price.

    Stayed in July 2025

  • Reviewed: 14 July 2025

    7.0
    Good hotel but in summer/warm weather room is too warm to sleep
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed was small. Upstairs there is no airco, only a very small window can be be opened for 10cm max. So with temperature outside between 25-30degree, the room is far too warm during the night. There is a little fan, but that does not make any difference.

    Good location and good restaurant, friendly and helpful staff. Good breakfast. Airco in restaurant is good. Bathroom is modern and clean.

    Stayed in July 2025

Showing 1 – 25

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