We had breakfast quite late, and sadly the quality was the one low point of our stay. The food was tepid at best and although plentiful, felt like it had been there for some time.

The quality of people employed by the hotel is outstanding. Every interaction felt highly personalised. The Cloud 23 bar was superb and an experience never to be forgotten!

Stayed in August 2025

Nothing

The location is excellent — right in Deansgate, within easy walking distance of the city center, shopping areas, cafes, and restaurants. It’s also very convenient for exploring Manchester’s main attractions on foot or by public transport. With comfortable beds, good amenities, and such a prime location, it’s a great choice for both short visits and longer stays in Manchester.

Stayed in August 2025

Nothing

Staff

Stayed in August 2025

There were subtle areas of the bathroom that were in need of some TLC (corners of the shower and some discolouration of the grouting in areas).

As expected of a Hilton accommodation, it delivered its promise to please and provided an element of luxury to one’s stay.

Stayed in August 2025

The en-suite was grubby and needed maintenance

On the whole it was nice. The bedroom was lovely

Stayed in August 2025

UK is a multicultural country which welcomes everyone They should offer shatafa option for Muslims (may be complimentary or for a small charge) No harm is putting more water bottles (or may be tap water jug) A coffee machine with few capsules on the house Always nice to see a disposable dental/ shaving kit

Location and staff

Stayed in August 2025

Check-in was a bit slow. I think they could offer a self-check-in option. There were a few people there, and the line wasn't very long, but it still took a while to get checked in. The air conditioning is pretty old. It seemed to work okay, but it took a long time to cool the room down. The price was high, but I understand it was because of the location. I think they could offer additional amenities for that price. I also think they could provide more info about parking. Oasis was playing in Manchester, so I thought the parking lot would be packed, but it wasn't. I booked in advance, and the Hilton offers 30% off, but when you book parking ahead of time, NCP takes payment, and the discount cannot be refunded.

I like the location of the hotel, it was near an event we were attending and the NCP car park next door. The room was clean and comfortable. There was complimentary water, which was lovely because it was a very hot day. The shower was excellent, good pressure and hot enough. I loved the cocktail bar on the roof.

Stayed in July 2025

Room hygience altho it was delt woth promptly

Great staff

Stayed in July 2025

nil.

Breakfast is outstanding. Staff is friendly and helpful. Great city view. Very close to Deansgate station.

Stayed in June 2025

I think there was dampness in the room I stayed in. I did mention that to staff.

I liked having a room high up as you got a great view of Manchester. The staff were lovely.

Stayed in July 2025

All good

Top location top facilities. Very Affordable price

Stayed in July 2025

Bed was a bit squeaky

Location

Stayed in July 2025

The cost of parking even with the code. Shower wasn’t very powerful

Easy for my needs for a one night stay

Stayed in July 2025

Expensive for a 3 / 4 star hotels

Great location, a bit dated the room we had for over £220 but comfortable and spacious

Stayed in July 2025

Small bed for a queensize room, too warm even with air conditioning turned to lowest. Did not like cloud ba. Staff were rude and unhelpful. We went at a quiet time without a booking and explained we were residents. Got a lovely seat by the window but never got served. Plenty of staff cleaning tables and other people came in after us and got served. We left without ordering and explained to the bar manager why, but he didn't seem bothered.

Location, cleanliness and restaurant were all great

Stayed in July 2025

Concierge was amazing !

Stayed in June 2025

Only the parking

Great room and facilities and nice staff

Stayed in June 2025

I found hair on the hand towels, and the bathtub. The bathroom slab had not been wiped. Also it would be nice to connect to streaming services. What's the point of having a TV

The view was amazing and the pillows was very comfortable. Breakfast was really good.

Stayed in June 2025

Everything Food at breakfast very nice good selection

Stayed in June 2025

The rooms were a bit standard, the water from the shower went all over the floor. The restaurant was ok I think the portions were a bit small going for a luxury look but I don’t think the food was high enough quality.

All areas were very clean, the rooms have amazing floor to ceiling windows. The bar is amazing. Breakfast was amazing good selection, took a bit long for dirty plates to be taken away to the pint I started moving them onto empty table next to me

Stayed in May 2025

No free parking

Great location, clean & comfy

Stayed in June 2025

Holes in the walls of bedroom, patchy paintwork, holes in skirtingboard, one very damaged at the corner, possible health and safety issue. Carpet under one of chairs hadnt been cleaned in months . Bathroom had cracks in floor tiles, shower plug not working

Stayed in June 2025

Decor. Looking dated.

Breakfast and location

Stayed in May 2025

Arriving to the chaos that was Soccer Aid and being told my favourite bar Cloud 23 was closed for a private function and the executive lounge was closing in 10 minutes

Know the property well. The food was exceptional

Stayed in June 2025