Not a big fan of the partial bathtub wall (no curtain), as it makes it trickier to not get water on the floor.

Very comfortable room, and exceptional breakfast spread. The hotel itself is a wonderful collection of older architecture and modern options (WiFi). The shower has great hot water, any time of day.

Stayed in September 2025

Nice decor and a free drinks happy hour was a pleasant surprise. Restaurant was very good.

Stayed in July 2025

A simply fabulous old Victorian building with plenty of fascinating original features, but offering comfortable modern facilities. Roomy bedroom, comfortable beds and all the extras that make your stay trouble free and relaxing. A lovely touch was the fact that guests were asked to enjoy a glass of wine and chat with catering staff between 5.00 and 6.00. All staff we encountered were friendly, helpful and efficiently. On arrival, the reception area is breathtaking and the restaurant offers a substantial choice of ingredients at breakfast time. An absolutely delightful stay which hooefully we will be able to repeat in the future.

Stayed in September 2025

Stunning building and rooms

Stayed in August 2025

Window wouldn’t close & was next to rail line therefore noisy Sink plug wouldn’t seal. Strong smell like moth balls in room

Breakfast good. Room very clean

Stayed in September 2025

A negative turned into a positive. When I arrived there was a function in the bar area that shook the very windows of my room. I went to the front desk and without hesitation they relocated me to a quieter room, without a hint of this is a problem Garbriella was awesome

rooms are very comfortable, with nice touches in terms of amenities such as free snacks in room. Housekeeping are excellent Front of house staff great

Stayed in August 2025

Nothing

Great rooms Friendly helpful staff Fabulous breakfast Good location

Stayed in August 2025

Our room was near a Trainline so did wake us

Great location nice hotel

Stayed in August 2025

Room quite small

Beautiful, grand building.

Stayed in August 2025

Small elevator, and not enough lights in the room. Dinner menu is limited.

We arrived in Manchester early in the morning after an overnight flight from the US. The front desk staff checked us in early AND upgraded our room. The hotel architecture is incredible. Breakfast was excellent.

Stayed in August 2025

Breakfast was good but it was ridiculous that you had to pay an £8 supplement for eggs Benedict.

The room was really nice .

Stayed in August 2025

No negative comments at all .

We were so impressed from the moment we entered the building. Extremely beautiful and the rest of the hotel followed suit. From all staff, to the very impressive large clean bedrooms and the wonderful breakfast selection, all was excellent. Thank you so much, we will definitely return and the best proximity for Oxford Road train station and the Palace theatre too.

Stayed in August 2025

Dirty windows and no magnifying mirror in the room

Everything beautiful

Stayed in August 2025

Everything was perfect

Incredible hotel , like staying in an art gallery. Staff attentive and always going the extra mile. Perfect location, couldn't recommend it enough!

Stayed in August 2025

Location, comfort, beautiful surroundings

Stayed in August 2025

nothing m8

Amazing service, incredible building, fair price.

Stayed in August 2025

We got lost via the different lifts and couldn’t access our room using the lift from the bar and the stairs. The bathroom light didn’t always work, we thought this was related to the keycard but the other lights in the room worked.

Beautiful architecture, high quality interior with helpful friendly staff and service. The onsite florist was beautiful, alongside the door staff as they gave a sense of reassurance.

Stayed in August 2025

Not cheap

Great location, right next to Palace Theatre, opposite Oxford Road train station, around the corner from NCP carpark. Many restaurants with 15 minutes walk. Fabulous grade II listed building with original features. Very friendly and efficient staff

Stayed in August 2025

The reception area was absolutely beautiful However the hall way to the rooms and the room itself is basic. Nothing wow about it. The price I paid was not worth it. The breakfast was average not much of a selection for kids and vegetarians.

Clean and sophisticated, beautifully designed

Stayed in August 2025

We weren’t advised at the time of booking that there was a pride event on, and it was very loud and took away the usual ambience of the bar etc I also reported the sensor light outside room 103 needed adjusting, on the first night I fell down the stairs as I couldn’t see them, the light came on too late

We love the decor, friendly staff, cleanliness, attention to detail and location

Stayed in August 2025

It was a bit noisy from other guests; they often left some trash in the hallways.

Food was great! The location is unbeatable and you can find the hotel from anywhere due to the clock tower, that was pretty high. The bed was comfy and the toiletries were great. And I absolutely loved the large windows and ceilings.

Stayed in August 2025

The finish in the room could have been better (the toilet seat didn’t fit well).

The hotel is well located and fun to be in. Breakfast was excellent. The room had all we needed including WiFi, complimentary snacks, tea and coffee, bath and shower.

Stayed in August 2025

Nothing to complain about!

Perfectly located right next to Oxford Rd station and the theatre which we were going to on a girls trip. We were upgraded to a really nice room and it was very clean. All the staff were lovely.

Stayed in August 2025

That we had to leave 😅

From start to finish our stay was exceptional. We received and incredibly warm welcome from Gabriella who ensured that our stay was beyond expectation. The hotel is exquisite, full of heritage and beautiful features. The room was spacious and luxurious. The best nights sleep I've had in any hotel. At breakfast we were greeted by Fran who was bubbly ,friendly and helpful. We will definitely be planning another stay as soon as possible.

Stayed in August 2025