Nothing staff were great.

Great for families with onsite restaurant and buffet that kids enjoyed. Next to Edinburgh Zoo.

Stayed in August 2025

The beds were awful. We had twin beds and they seemed to make you feel like you were about to be tipped out of bed. They were a bit lumpy as well and each single bed seemed to have a single duvet that had been wrapped (literally) in a super king size duvet cover which you kind of get all tangled up in.

Close location to city centre and zoo. Lifts to all floors Decent sized room. Loved hearing the buff cheeked baboons "sing" early morning from the zoo next door. They were brilliant. Decent breakfast although not fantastic quality ingredients...although I wouldn't necessarily expect top quality from a lower end chain hotel. Drinks from the bar were pricey but a good selection. Helpful cheerful staff.

Stayed in September 2025

I ordered a paper based towel for my face but no one came even after calling 3-4 times.

There were a lot of stains on the mat. The gallery leading to the hotel room was also not clean and there were marks on the walls and wooden doors.

Stayed in September 2025

Traffic noise from busy road outside till late at night but it subsided after midnight.

The room was comfortable. I particularly liked using the swimming pool before breakfast. It was fairly quiet and the water was warm. Breakfast was good but no porridge available which I normally have.

Stayed in August 2025

Was good for an overnight stay for a concert

Stayed in August 2025

When I checked in the reception staff were not that customer oriented, or helpful! Poor internet connection in the room!

Swimming pool, steam room & gym included in the room. Nikki at the front desk had especially great customer service skills & should train the rest of the front desk staff on how to greet customers

Stayed in August 2025

The only negative was noise from other guests late at night and into the early hours, which was exhausting.

Great location right next to the the zoo, bus stop just outside for easy access to other attractions. Room was clean and a good size. Great selection of food for breakfast and the evening meals were delicious and you got your food very quickly. The staff were lovely and helpful and service in the restaurant was fantastic.

Stayed in August 2025

Very poor Internet connection in the room, poor sound insulation (you can hear what the people in the next room are discussing)

Good breakfast, good bus connections to the City Centre

Stayed in August 2025

Bathrooms are older and doesn’t appear to provide value for money. Internet was not showing up in rooms or was spotty.

Good location with available parking although parking spots may be limited.

Stayed in August 2025

Nothing

The room was clean and of a good size for 4 people .

Stayed in August 2025

Stayed in a twin room where the bed had wheels that caused it to move while turning during sleep. Noise from other rooms was noticeable, and the pillows were poor quality, leaving neck pain the next day.

Good location with free parking. Just 20 minutes by bus to the city centre with frequent day and night services. Enjoyed the sauna and pool.

Stayed in August 2025

Excellent variety. Would have liked bacon more well done. Had to ask for mustard on two occasions.

Stayed in August 2025

Easy access to centre and zoo

Stayed in August 2025

The carpets on 4th floor were extremely dirty. The Family room is very small for 4 people - it was ok for 1 night, but I wouldn't stay there for longer.

It was a really good choice for us - one night stay in a Family room. Close to the airport, so really good for the morning flight. The breakfast is from 6.30 and the selection is very good. We also got the promotion price, which added to the better price-value balance. The staff is welcoming and the restaurant area is cozy.

Stayed in August 2025

Good one moderate rooms

Stayed in July 2025

Room on the whole was clean I can ignore the stains on curtain nets and carpet, and the old worn down toilet seats, but the chunky left overs on the outside of the toilet bowl and red stains on the wipe down headboard were not overly pleasant. that being said everything else was spot on.

We had a bad experience here two years ago and I'm glad we tried again. The staff were very friendly, check in/out was smooth, you can not beat the location, you can hear the zoo animals in the morning! Breakfast was a little hectic, but isn't it everywhere. The was a great selection to choose from and restaurant was tidy, clean, and smart. We had a twin double and the room was a good size and bed was comfortable.

Stayed in August 2025

Baby cot was offered but without a mattress. Room and especially bath felt old, with lots of wear and tear in all aspects.

Breakfast and location were on point! Hot water available at all times! Plenty of pillows and comfortable beddings

Stayed in August 2025

Parking was a bit of a pain, lifts kept breaking, room was too hot (air con was useless) and had to sleep with the window open so got woken up by the zoo animals at 6:30am

Location was great, breakfast was ample and restaurant/bar looks posh

Stayed in August 2025

Access to the hotel is via stairs or a clinb up a rather long ramp if you're not arriving by car, which I found rather odd for such a big hotel.

The Holiday Inn was good value for money considering the price of accommodation during the Fringe Festival. The hotel is situated about 30min bus ride from the old town however the convience of having a bus stop just outside the hotel us super handy and we found it very easy to get around. Food at the restaurant was nice and well priced and the breakfast offered daily was great to get a good meal to start the day. The rooms are clean, however, can do with an upgrade. All the staff were very helpful and very polite to assist with any queries we had.

Stayed in August 2025

Our room was nt cleaned we were left without toilet rolls etc, this was soon resolved by reception.

The restaurant staff were excellent, most of the staff were lovely and helpful.

Stayed in August 2025

Having to validate my card at £50 for later drinks

Put on a great theme for AC/DC, lots of staff for a busy day

Stayed in August 2025

The Shower

Clean professional nice standard

Stayed in August 2025

The car park was very tight and hard to park a mid sized car. The rooms are tired and dated and despite having a non smoking room there was a lingering cigarette smell in the room.

The bus stop put the front of the hotel was very convenient and allowed quick and hassle free access to the city. Staff were friendly and helpful and the bar area was fantastic for a light meal and drink.

Stayed in August 2025

The decor and furniture felt a little dated.

Excellent location with easy access to bus stop. The property is extremely child-friendly, which made our stay very comfortable. The room was spacious, and the room service was superb. Highly recommended for families.

Stayed in August 2025