1. Very RUDE staff member, who worked in the bar, and was serving food in the hotel restaurant too. He was rude to many people, during a few days stay. 2. Food is awful! Tomato soup tastes like cheap spaghetti sauce from the jar. On top of that, you have to wait for it, like in Michelin's star restaurant (even though there are in total 5 other customers in the restaurant), for ex. we've waited 30 minutes for dessert (just dessert). 3. Window to the outside world was dirty, like someone would poor muddy water on the glass (check image). In conclusion, it is not worth to eat there, food is very bad. If you're lucky, you will not meet a rude barman. people at reception are not informing you about restaurants, times and availability, unless you ask. Go elsewhere, unless you really have to.

1. I liked the location of the hotel. 2. Beds were comfy. 3. Bathroom was clean (with a mold on the silicon floor, but otherwise clean). 4. Most of the staff were helpful and nice.

Stayed in October 2022

Was being used as an Asylum Hostel with no prior warning from the hotel or booking.com

Nothing

Stayed in August 2025

We were turned away later at night as the hotel wasn’t open for guests. Very distressing as we struggled to get a room anywhere else as it was 10pm on a Saturday night. We will be contacting you soon about compensation and refund of our money. It looks like it houses migrants now.

Nothing

Stayed in August 2025

Hi. Holiday inn central is now an asylum seeker venue and hasn't been a bookable hotel for 3 years. They have told us to go to Ashford international. Could I please have a refund. This is disgusting and apparently isntt the first time it has happened. Can I request that you remove this hotel from your site. I would appreciate my money being refunded immediately and a good will gesture also. Your complaints details would also be helpful. Thank you Kind regards Stacey Jordan 14:41

Unable to enter

Stayed in August 2025

Everything! The immigrants that met us in reception? Booking.com service and response (none)

It has been closed for 3 years to house asylum seekers and yet still bookable on this site!! We were lucky to find alternative accommodation at 10om on a Friday night with kids at the start of the school holidays. No response from booking.com. Will be very wary in the future of booking through booking.com. poor service

Stayed in May 2025

That it had closed down

Turned up at the hotel to see it was closed down and was over run by immigrants. We had no email to say it was closed and apparently it closed months ago .

Stayed in April 2025

See above

We booked this hotel in January through booking.com upon arrival we were informed it was closed to the public and was in use as a refugee centre. Booking .com should have known this and not advertised it on their site.

Stayed in April 2025

It isn't open to the public as it is being used to house immigrants.

Stayed in April 2025

I made this booking and arrived and it was closed and the booking should not have been made🤷🏻‍♂️ cost a fortune and stress getting another hotel🙁

Stayed in April 2025

The place is closed. We were not told beforehand. We were not supported by the hotel to find alternatives, just told to go to another hotel which wasn't even affiliated caused further distress

Nothing..the place was closed. We were not informed. The staff was unhelpful and dismissive and blowing smoke in my face while they explained

Stayed in April 2025

The hotel was well below the standard of an Holiday Inn. It needs renovating and updating. It is worn-out and damaged. The staff was cold and not welcoming.

Large tv

Stayed in August 2022

Not enough fresh pastries for breakfast unfortunately. Room was noisy, definitely not soundproof. The location is a bit in the middle of nowhere, not close to the town and not close enough to the college where I needed to go. Unfortunately, at the middle of my stay the hotel closed down for unknown reasons so I had do move elsewhere. Refund was given but not compensation of any kind for the inconvenience. Unsure when it will open again.

Matress and pillows were very comfortable. Room was clean. Many different hot options for breakfast. If you have a ground floor room you can see some lovely rabbits around so it is quite cute. Food from the restaurant was amazing and big portions. Room was a bit boring without any kind of decoration but it was pleasantly big and there was a clean, modern bathroom.

Stayed in October 2022

Not much - it was fine.

2 adults, 1 child, 1 dog - everywhere else we needed pay for 2 rooms😀

Stayed in October 2022

Very shabby decor.

Room service available.

Stayed in October 2022

Nothing

Great place to stay when using the eurotunnel. Very easy to get to. Staff were helpful and friendly.

Stayed in September 2022

The soft bed

Everything

Stayed in October 2022

Nothing at all.

This was my second time staying at this hotel, en route from Germany back to Ireland. Like last year, I again needed overnight accommodation not too far from the Eurotunnel terminal and the nightmare that is the M20 motorway, for myself and my dog. Having stopped here last November, I didn’t look any further when booking a hotel this October. I can really only echo my review from last year by saying that I thoroughly enjoyed my brief stay. I had even asked for the same ground floor room not too far from reception, as I find it so very convenient for early morning and late-night dog walking. Although it is “just” a standard double room, it is spacious, very comfortable and well equipped including a great bed and bedding, and fabulous black-out curtains. As someone who hates wetting their hair in the shower, I was again pathetically happy with the thoughtfully positioned shower controls opposite the shower head, at the other end of the large shower tray. Importantly for me as I was travelling with my dog, we were both made most welcome by all the friendly staff, and we took advantage of the riverside walks very close to the hotel (down Kinney’s Lane). The grassy space to one side of the hotel is ideal for early morning and late-night walkies, but please clean up after your dog; there are plenty of bins provided.

Stayed in October 2022

The rooms weren't the cleanest and the woodwork was dated. If it was your house you'd change it. Needs some TLC

Good bed Good breakfast! The room was slightly dated. Could've used a deep clean. But was comfortable enough. Staff very pleasant.

Stayed in October 2022

Coach parties filled the dining room so ate in the bar. OK.

Breakfast was good.

Stayed in September 2022

Nothing I can think of.

Bed very comfortable and room quiet. Also good food and staff very friendly and attentive. Plenty of parking.

Stayed in October 2022

I liked my stay in this hotel. It fits with my expectations

Stayed in October 2022

Night staff were not attentive and were not at the reception desk. The phone on the desk has instruction to contact someone but does not work.

Bathroom was modern and room was spacious and comfortable.

Stayed in October 2022

no lift

staff polite. clean

Stayed in October 2022

We were not there long enough for an opinion

Friendly and the food was good and breakfast was really good .Lots of fresh fruit and cooked food good

Stayed in October 2022