Dated in parts. No warming towel rail. Room was not tended to on second day of stay. Door lock failed (unavoidable possibility).

Comfortable bed, clean, very nice staff

Stayed in September 2025

Breakfast wasn’t great. But was ok.

The rooms were lovely, location was great.

Stayed in September 2025

Room was lovely and very comfortable

Stayed in August 2025

Everything was good

I liked everything about the hotel only parking was difficult and costly that apart it was fantastic.

Stayed in August 2025

The view from my room

Car park you offer is too expensive to compare with the one I found which was 5 mins walk from the hotel

Stayed in August 2025

Lack of hanging space in the bathroom. With a small tweak of additional hooks or towel rails this would have been 10/10.

All staff were exceptional. Our room was spacious and well appointed. The beds were extremely comfortable. The bathroom had just been refurbished. Despite the fact our room was just off the central atrium space, it was very quiet. Location for Cardiff Castle event perfect. Breakfast quality and selection very good.

Stayed in August 2025

Room cleaning the first two days

The facilities

Stayed in August 2025

I had a very unfortunate experience where the gentleman who seemed to be leading the breakfast team assumed that my partner (male, visibly older than me) was the person who made the booking, asked him for his surname for us to access breakfast. Even when I mentioned that the booking was in my name, he continued to speak only to my partner, and barely acknowledged or made eye contact with me. It seems like there were some misogynist assumptions in play here.

The room was pristine and very comfortable. Breakfast was excellent and well-organised. The bar staff were very helpful and happy to make drink recommendations. Reception staff were also very welcoming and happy to help.

Stayed in July 2025

There should be complimentary water bottle in the room but unfortunately there was no water bottle in the room.

Central location

Stayed in August 2025

No porter to help with luggage so we had to ask the girls on reception which was awkward for them if only one person was there.

Very good location near the Castle and the major shopping centre. The room had everything we needed except a plug near a mirror (for drying your hair). The staff were very helpful, particularly Sara at reception who was extremely patient while I tried to negotiate the Hilton Honors digital system (which is not user-friendly). There was plenty to eat at breakfast but we didn’t eat at Graze, the in-house restaurant. We also found the local NCP car park nearby and were able to leave our car there for 48 hours (though it wasn’t cheap). We would stay here again.

Stayed in August 2025

Room was relatively expensive especially without breakfast.

A good consistent Hilton experience. A nice clean room with easy access to the facilities and comfortable bed. Breakfast was fine though at extra cost.

Stayed in August 2025

Almost impossible to use the stairs. I had to take the lift even for first floor.

Big room

Stayed in August 2025

No parking available and city parking is very expensive.

Good convenient location for a concert we’re attending in Cardiff. Good breakfast.

Stayed in July 2025

There was no fridge or bottled water in the bedroom and very limited coffee and no ordinary English Tea in the bedroom. There was no indication in the room as to whether the tap water was drinking water.

Bedroom and bathroom were very clean and the shower was nice and hot and good pressure. Swimming pool and spa etc was excellent.

Stayed in August 2025

The price was increased considerably due to an event at the stadium.

The hotel was lovely, great location and good facilities.

Stayed in July 2025

Quiet room, was next to main floor doors. Was a request and not guaranteed granted, but was not ideal. Carpet was wet in room on check in.

Location Cleanliness as a whole

Stayed in August 2025

Very comfortable bed and great location

Stayed in August 2025

No housekeeping on the second day.

Stayed in August 2025

Nothing really.

Great service. Good rooms. Very clean. Fantastic location. Good value.

Stayed in August 2025

Shower was poor. Air conditioning was noisy

Great location

Stayed in August 2025

Room was super spacious, bed was huge and very comfortable. Breakfast was excellent, lots of choice and 5 * service!! In particular the Breakfast Manager, considering how many guests he greets, he remembered my name, which made me feel very special.

Stayed in August 2025

No drinking water in the room!!

Stayed in August 2025

Parking can be a little expensive, hotel of this size should have its own parking for customers instead of relying on local NCP car park

Brilliant hotel, beautiful views, little expensive person night but worthwill

Stayed in May 2025

Rooms feel very basic , poor water pressure in shower

Great location

Stayed in August 2025