The lack of provision for children’s beds in parents room.

The pool and spa facilities were lovely. The restaurant was quite good but bedrooms tiny and we had asked for two children (8&4yrs) to be in with their parents but one extra bed was put in our room (grandparents) and one in the parents room so they had to share a tiny bed!

Stayed in August 2025

Breakfast options

Spa and gym facilities

Stayed in August 2025

Our only gripes would be that the pillows were not overly comfortable, so would bring my own next time, and the shower temperature was tepid at best. My wife tried the spa showers as a comparison and she said the same, so Aslong as you’re not doing a big hair wash it’s bearable.

We liked our bedroom overall, it was well presented and spacious, the view of the grounds from our window was gorgeous! We absolutely loved that it was dog friendly and although we didn’t bring ours, definitely would bring her next time! The spa and gym facilities were good. Breakfast and all the staff were great and very attentive!

Stayed in August 2025

Very warm in rooms, no air conditioning or fans in rooms, otherwise lovely. Overlooked a kettle in room!

Lovely hotel with spa facilities. Very clean and well decorated throughout. Staff were friendly and helpful. Knowledgeable in restaurant about allergies. Food was delicious. 5 minutes out of Gloucester, quiet location but easily accessible for Gloucester and M5.

Stayed in August 2025

The hotel was disappointing when we arrived as the rooms had horrendous views but they changed all of them without any issues which was great.

The spa was amazing and so beautiful 🤩

Stayed in August 2025

It is just a minor problem. We had a slight hazardous problem in the bathroom with a leaking pipe. So we were being extra careful not to cause ourselves any injuries. However, we did notify the reception staff as we were checking out with regards to the problem. We suggested that they get a plumber in to sort it out before their new guests arrived and checked into that room.

The surroundings were absolutely gorgeous, and the staff members were so friendly and helpful. Breakfast was delicious.

Stayed in August 2025

No fans available on a very hot night

Staff and facilities

Stayed in July 2025

Nothing not to like all was ok

It was ok - room was small but clean - lots of outside space -

Stayed in August 2025

Little sound insulation between bedrooms.

Loved the pool and Jacuzzi. Good restaurant, good sized and comfortable bedroom, lovely grounds.

Stayed in August 2025

Our room was clean but some of the features looked a bit tired and worn. This did not detract from our stay or plans to stay here again.

Great location in beautiful grounds. The staff were friendly and very helpful and despite the hotel dealing with 3 events they still manage to deal with our queries and any issues arising. A lovely spa area and our room was clean with a comfortable bed.

Stayed in August 2025

Our shower flooded the bathroom ( faulty screen fitting). Our spa room overlooked the spa car park ( staff too?) And the deep gravel drive meant noisy cars at 7am each day.

The spa was good, but we did not have treatments, just used the other facilities. Very clean. Staff were helpful and friendly, throughout the hotel. Breakfast was plentiful and flexible.

Stayed in August 2025

The only thing I can really remember that let your team of staff down was the grump old lady at breakfast service.

I liked the peace and quiet,

Stayed in July 2025

the room was very basic and tired. no mini fridge, stains on carpet. fire exit was always open meaning access to corridor with rooms at all times so didn’t feel as safe as could be.

the use of spa, breakfast, helpfulness of staff

Stayed in July 2025

My bedroom had a air con unit outside that ran all night and was noisy

Had all the facilities I required

Stayed in August 2025

Room was small and they insisted on paying more for a late check out.

Location

Stayed in May 2025

Rooms were very basic

Breakfast finished at 9.30 after which it was not possible to have food

Stayed in July 2025

Our stay was disappointing overall unfortunately. Dinner options are very limited and the breakfast is a joke - 1/10 at best. Forget about the fact that they have a complicated system - (some cooked items can be paid for, whilst others are free etc) but the continental 'selection' was disastrous. Only mini croissants on offer, some unappealing cheese / ham shoved in the corner and just ok coffee. The staff were helpful and are clearly doing their best, but this is disappointing from a spa hotel and one that is rated at 4 stars. Suggestion - do away with the complicated options and simply include a decent buffet breakfast (hot and cold) with the room - you are charging enough to do this imo. Increase the size of the breakfast area as this was cramped at best. Luckily there is a fantastic bakery less than a mile away so we went there on 2 out of 3 of our mornings in the hotel! The bedrooms do need updating (despite saying this has recently happened) and it is not acceptable to push two beds together and call it a 'large double'.

Location was ok - suitable for exploring The Cotswolds and nearby Cheltenham. Staff were friendly and the bar area is nice for a relaxing drink.

Stayed in July 2025

No aircon in the bedroom.

Friendly staff, pleasant setting. Spa facility.

Stayed in July 2025

They forgot to serve my wine with the meal. I had to remind them after a while. Bedside lamp not working. One of the pillows in my room was really badly worn and old.. see photo.

I liked the Spa area. Good facilities. The restaurant food was good.

Stayed in July 2025

Stayed during extremely hot weather and no air con in rooms. Did find a fan in the wardrobe but not until the morning!

Stunning setting and excellent facilities. The spa and pool is fantastic. Staff extremely pleasant and friendly.

Stayed in July 2025

Bit tired in places..needed patch up painting in areas. most staff great but not in restaurant. very unprofessional and lacking in knowledge..eg did not know what gluten free bread was! older lady quite rude and couldn't hear properly. Beef meal very tough and fatty. though breakfast really good.

lovely place spa was new looking, well equipped and spacious. Bedroom nice but window rusty and difficult to shut cleaners friendly as were most staff. Dining room snug area really nice.

Stayed in July 2025

Location

The room was very noisy and view of the roof not nice …. So would never stay in room 230

Stayed in July 2025

No Air Conditioning

Location

Stayed in June 2025

Room was abit jaded and could be refreshed. I didn't use tge spa as I had my dog with me but it looked like this had been updated, rooms could use the same face-lift.

Location was quiet , parking excellent, very dog friendly although I do wish hotels would allow dogs in areas of the restaurant especially breakfast as trying to manage a self service element of selecting food when you can't leave your dog in the bar area means you do have to hope staff will assist you. I would like to highlight the excellent customer service from Daisy our server for dinner who on both evenings could not have done more for us.

Stayed in July 2025