At 0915 breakfast the hot food was not as hot as I would have expected - only warm. The room was comfortable but my wife found that the door was difficult to open from the inside. We reported this to reception as we left. Also the directions to room 319 from leaving the lift were confusing. The brass plate directs visitors in the wrong direction for 319.

Staff were helpful. Room was comfortable and clean.

Stayed in September 2025

The top floor apartment is difficult to find! The reception staff could have assisted and escorted us up. A check in of 4pm and check out at 10am seems really unfair when you are paying over £300 for the room- We didn’t know this at the time of booking. Over £12 for a glass of wine at the bar is extortionate.

The apartment is a great size and is perfect for a group gathering. We liked the layout and the number of bathrooms.

Stayed in June 2025

Receptionist was curt and sour

Na

Stayed in August 2025

Nothing

It’s clean and good price. It’s a great location, close to town and there’s Aldi and shops in 5 minutes walk.

Stayed in September 2025

The bedroom was very hot and we could not cool it sufficiently. The fan was woefully inadequate. We were not able to open the window. We were in a studio.

The breakfast was good. The views from the conservatory restaurant were very good.

Stayed in August 2025

rooms /hotel / decor v old fashioned .... overall

evening food was excellent ...canal side room was lovely ! wine was a rip off merlot £12.50 a glass :) lidle £5 a bottle !! rooms a v dated .. and roadside rooms are noisy !! deals can be had ... for value !

Stayed in August 2025

Rooms bit dared but clean

The young man on reception is an asset to the hotel.So helpful and polite. Nothing too much trouble.Canal facing room The view made it Good value for money

Stayed in August 2025

Reception staff less than pleasant on checkout.....travelled with our dog and chose to eat in room on first night as dog was restless.....asked if this was possible and told no problem..ordered food at restaurant and was delivered with no issues....however on checkout we discovered we had been charged twice for each item we had ordered....when we highlighted this the receptionist was less than pleasant and stated, on several occasions, that she had no way of knowing what we had ordered.....after she spoke to her manager we eventually got this resolved however receptionist stated that we should not have charged to room as everyone pays as they go now and she had no way of knowing what we have ordered or eaten....I should add that we did not ask for this to be charged to the room and would have happily paid however this was not an option when we ordered.....this interaction left a bad taste after what had been a really enjoyable couple of nights....lesson is closely check your bill!!

Lovely hotel great location...bar staff excellent, friendly and helpful and seemed to genuinely enjoy their jobs

Stayed in August 2025

The room was very small and cramped

Nice lounge and bar area

Stayed in July 2025

repairs and clean

the staff very good meal was nice, but, slow due to a large party. Room was fine, but the hotel as a whole needed a good clean

Stayed in August 2025

The top floor room was too warm .Windows should have been open and blinds down .The fan provided was poor ,windows very difficult to open It was unbearably hot on arrival

Good location Staff friendly

Stayed in August 2025

We could not use the shower which was in the bath and overhead it was not safe we had nothing to steady ourselves and felt in danger of falling out. I could not even climb into the bath. I realise this may have been partly our own fault as we did not indicate we had mobility problems

The room beds and general layout were excellent. The meals breakfast in particular provided plenty of choices and were well cooked. The dinners were good and very tasty

Stayed in August 2025

Location. Our fault for not checking Google Maps but we assumed the hotel was “in” Skipton. Ok, it was only a 30 minute walk to the centre but it was also a 30 minute walk back after you had eaten or had a drink. Not the hotels fault but make sure you look at the actual location if visiting. Breakfast was also a bit chaotic.

Stayed in August 2025

The room had an odour of stale smoking

Comfortable room, with friendly & welcoming staff

Stayed in July 2025

Cobwebs in the bedside lamp shade, stained sink, hairs in the bath,

Comfort and location

Stayed in August 2025

Room was clean and comfortable, but could do with a refurb (nothing that would stop me staying again though.)

Staff and food were great.

Stayed in August 2025

The room we stayed in needed a bit if a freshen p the leather head board was scratched. Could do with a mini fridge in room. Reception staff didn't seem very helpful when asked for directions for places

The location was great. The hotel was lovely and clean just need a bit of a fresh up. Had live music on at night and could sit outside on veranda.

Stayed in August 2025

Old fashioned but we found welcoming and comfortable

Good size room, clean and friendly staff. We had cheese toasties for lunch and fries and delicious. Thank you!

Stayed in August 2025

Clean and nice quiet location

First time away with our dog 🐕 Made very welcome and even gave him a goodie bag Lovely stay with Lovely canal walks

Stayed in August 2025

The fire exit/emergency light meant that there wasn't total darkness in our room at night.

The view of the hills and canal from our dual aspect suite were superb.

Stayed in August 2025

We were on the third floor and it was very hot but not a major thing

In a beautiful location. The hotel was beautifully furnished throughout xx

Stayed in August 2025

EV chargers still not working

room was good,

Stayed in August 2025

Price of beer and wine too high

Location. Good friendly hotel.

Stayed in August 2025

The bed was very hard. Breakfast gave me and the hubbie and upset stomach.

Walk along the canal to skipton

Stayed in August 2025