Went to family for meals

Did not use

Stayed in August 2025

The spa facilities were not working, the room smelt of gas and not enough tea and coffee in the room

Good location and was glad of the pool.

Stayed in July 2025

The indoor pool was closed for refurbishment, and we were not told in advance, which was really disappointing. It was not the best weather. My daughter and I did go in the outside pool, but my partner said it was too cold, which means he missed out on swimming. Also, the temperature gage for the sauna was above the heating element, so the temperature gauge said it was 75, but realistically, it's about 55,

The staff were so friendly and helpful. They spent time chatting to my daughter and encouraged my very nervous dog for fusses. They were very informative and told us about the area and what was happening throughout our stay. The hotel is clean and well maintained. The facilities are great. Everything you need for your stay. The hotel is located far enough away from town to avoid the noise but close enough for a shot walk, and it's also only a short walk to the beach. You can leave your car although the car park is expensive £20 a day. The restaurant serves lovely food and is very reasonable with a great choice. We had a lovely break and would certainly re visit.

Stayed in August 2025

Perfect location and a lovely sea view

Stayed in August 2025

Could have done with some glasses and water in the room

The reception staff were lovely and really helpful and friendly

Stayed in August 2025

This was my second time that I have stayed at the hotel and I was not happy about the room where they had put us. You had to go two floors up then down a set of stairs and down a corridor with suitcases was too much. The room was dark due to you had a tree right outside of your room window and the other window overlooked the carpark.

I love the location of the hotel. The staff are very helpful and friendly.

Stayed in August 2025

Extra parking charges. Extra charges for early check in. Ridiculously late check in time.

Location. Hardworking staffs. High ceiling and well lit room.

Stayed in August 2025

The slim male barman on Thursday morning as the customer service lacked, along with an attitude being present. He claimed there was a drink without looking and then started to act a bit huffy. The rooms heaters were not working so we couldn't dry out wet clothes or towels

Certain staff: the lady who checked us in, Kelly, and three others who we interacted with at the reception. The young blonde lady at the bar was very informative and patient. The lovely lady in the ladies powder room cleaning on Thursday morning was also extremely kind and polite. The outside pool is great but does need to have more warm water pushed in!

Stayed in August 2025

En suit a little tired .

Breakfast very nice , however had to pay . Views were spectacular , the balcony from the room was worth the visit alone .

Stayed in August 2025

A couple of minor mistakes at the reception at the start of our stay, but handled well. The hotel is a bit outdated. Although I really appreciate the architecture and decor, which are lovely, the hotel definitely needs a refresh, overall and room-wise. furniture inside the rooms really outdated, some cracks to the tiles in the bathroom. It is not a huge thing, but a refresh to the building would go a long way. Although the hotel is situated not too far from shops and pier, the area is secluded, and going towards Tesco and bus station, we did encounter some suspicious individuals, and I would not feel safe walking outside the hotel in the evening, for example.

Great customer service. When I arrived for the arranged time, the room wasn't ready and we have to wait 30 minutes to enter it. It was handled well by the staff who was apologetic, and gave us drink vouchers as a compensation. I was also communicated at the start that I had to pay the full fee at the hotel when, in fact, the payment has already been made a few days prior to our stay. This was then resolved and again well handled at the reception by their staff. Very happy with a very spacious room, comfy beds, and all the facilites in the room and the hotel. Very good breakfast. Both swimming pools at the site are great, the outside swimming area is a lovely place to spend time, with gorgeous design. We liked the restaurant and the bar to spend time in the evening.

Stayed in May 2025

Some money needs to be spent on the upkeep of the walls around the indoor pool - and looking up at the hotel the exterior of balconies needs looking at. But that does not not stop it being being a good hotel.

We have stayed before and the location is ideal. The two pools are very good. Breakfast is very good with good choice.

Stayed in August 2025

see above

Room was excellent except for the floor which creaked abominably.

Stayed in August 2025

The room definitely needed some TLC, some paint andnl sealer will go a long way. The breakfast host was very rude.

The location was great, 5 minutes from the beach. The beds were comfy. The reception staff nice. The size of the room was good

Stayed in August 2025

Poor room cleaning. No toilet roll replacement

Pool area

Stayed in August 2025

Very tatty, neglected, and run down in places - don’t look too closely at anything!

Great for kids. Breakfast buffet was excellent. Good location. Spacious room.

Stayed in August 2025

The bathroom was not clean. The parking very expensive.

Beautiful building

Stayed in August 2025

Not enough sun loungers Bar staff except Ty were all very slow and had terrible listening skills Tommy and Kar especially

The room was a nice size with a big bed and very clean. The outside pool was very nice Check in very efficient

Stayed in August 2025

Immediately on entering the reception to check in there was music playing: Lola Young- Messy & not the censored version!! So I had 2 children with me & they were listening to the song containing multiple ‘f’ words!! I did tell the lady on reception & she said “it is played in the radio every day”. I told her the censored version NOT this one but she did not reply. Not the welcome I was expecting. Also there was no air con or fan in our family room & it was unbearably hot.

Excellent location, staff very pleasant & helpful. Parking available immediately behind hotel

Stayed in August 2025

Car park expensive

Close to the beach Restaurant in site Indoor and outdoor pool Parking on site

Stayed in August 2025

Not sure how often the menu in the dinning room was changed but if I was there for two weeks then perhaps a change of menu

The staff made the hotel, this team were amazing, from the desk staff, waiters, bar staff… all and I mean all without exception were amazing,I have memory problems but if I could remember everyone’s names then i would nominate them all for an award. I met the chief engineer after a problem in our room, this guy was amazing, sorted the problem and was so friendly and helpful

Stayed in August 2025

Hotel needs a refresh, be good to have variation for dinner in the restaurant.

Staff great, good location. Overall hotel a bit tired and dated so could do with a re fresh. It is partly okay for guests with limited mobility but there are many steps in odd places! Great to have the pools.

Stayed in August 2025

Thought the bathroom was very shabby - needs decorating and updating. Very old furniture - needs modernising.

Breakfast was good - and varied.

Stayed in August 2025

the kids beds were really uncomfortable so the decided to squeeze into our bed , the room was a bit dated, the bathroom could do with a of updating. who ever did the siliconing needs training it was a mess of blobs and sink tap had a wobble on.

large family room

Stayed in July 2025

Some parts of the building need updating.

Our room was a huge suite and had a balcony too. The breakfast was self service but had adequate selection. The outdoor pool was warm and clean. Location is great and the view spectacular. Great car park too.

Stayed in June 2025