Nothing

Great location as within a 10 minute walk of the city centre. Clean and comfortable rooms and the hotel has a lovely welcoming feel.

Stayed in September 2025

The room looked a bit dated. Bed was a bit lumpy.

Great staff, food and drinks.

Stayed in September 2025

Needed more wardrobe space. The tea/coffee making equipment was in the wardrobe for some reason. The body wash and shampoo dispensers were terrible. It took 15 pumps to get enough for a wash.

The staff, the location and the complimentary trip in a Bentley.

Stayed in September 2025

The location of the hotel is not near the colleges unlike hotels like Hilton Yet tariff is similar to Hilton.The hotel has shortage of staff particularly during breakfast time.The complimentary drinking water in rooms is in cans which is inconvenient.The bathrooms are very small with no place for hanging towels or clothes.

Stayed in September 2025

Room was quite stuffy and hot, so not the best sleep.

Really close to the centre, walkable to all the things we wanted to do. Car parking was a bonus, although a little expensive. Room was nicely decorated. Breakfast was really nice.

Stayed in August 2025

Breakfast was poor with self service coffee and tea. Felt disingenuous given the prices they charge.

Location and general appearance

Stayed in August 2025

Very nice hotel in a nice location, within an easy walk to the city center. The room was lovely and the staff were very attentive.

Stayed in August 2025

I did not like the bed. The size was excellent, but matress and duvet were lumpy. Also, the air-conditioning was too cold despite turning up the temperature. It did not seem to make any difference. Set at 21 C, the room got too cold.

The room was very nice and the bathroom was perfect.

Stayed in August 2025

Breakfast sitting, unfortunately was not as good as the rest of our stay. We were seated straight away , but then forgotten about for some time, until we eventaully called over a member of staff to take our order. The breakfast arrived , but my full English Breakfast was missing the Hash Browns, which eventually turned up towards the end of our sitting.

The hotel is beautiful and the in a great location. The front of house staff were excellent , friendly and helpful (Thank you particularly, Rubin!) We stayed there as an anniversary treat and as a result were upgraded to a superior room, where they had thoughtfully decorated the room with rose petals, towel origami and delicious macaroons

Stayed in August 2025

Everything!

Stayed in August 2025

Nothing springs to mind. Would of been even better if the Gonville had a basic spa facility such as sauna and hydro pool.. I don't think there are a lot of places within the City Centre area with such facilities.

Lovely hotel, not a bad location, managed to park at hotel.

Stayed in August 2025

Room was disappointing as it was dark; it only had a door looking onto a shabby fence. The bathroom door did not close well and no fan activated in the internal bathroom.

Staff were great. Overall the hotel looked good. The room was nicely presented.

Stayed in July 2025

As with other reviews the breakfast experience wasn't the best. There is possibly a shortage of staff and those who were present tried their best but couldn't meet the demands of feeding the guests. I think that I would definitely return to the hotel but would just book without breakfast.

This is a lovely hotel in an excellent location from which to explore the city. Our room was very comfortable and looked out over the green. The staff are very friendly and welcoming.

Stayed in August 2025

Lift out of order

Location

Stayed in August 2025

Staff shortages on our last day and breakfast was a disaster, staff dealt with it

Location and hotel were great, staff helpful

Stayed in August 2025

Friendly welcome, comfortable and stylish bar area, spacious room

Stayed in August 2025

We stayed in a amazing room! The location was really good, only 10min walk from the hustle and bustle of cambridge

Stayed in August 2025

Cheap water down soap and body wash and again musty smell in the room

The room was lovely, but on arrival I felt there was a musty smell in there. Can you please tell me if you’ve had dogs in the room?

Stayed in August 2025

See above

Friendly staff but poor service in the bar bistro. Had to wait 40 mins for a sandwich and the bistro was empty?

Stayed in August 2025

The lift was not working which did make it difficult for my partially disabled husband but we were moved to the ground floor for our second night.

Good choice for breakfast Friendly helpful staff Very large bed with crisp cotton linen

Stayed in August 2025

It is a shame that you cannot be guaranteed a parking space, it works on a first in basis which is concerning if you arrive and there is no parking, although there is a public car park down the road, but I feel you should be able to book a space. There is an extra charge of £28 per day to park which should be included in your room rate, if you manage a park. Unfortunately the lift also was not working on the 3 days we were there.

Great location our room was good.

Stayed in August 2025

Breakfast was very slow. Had to ask twice for a pot of tea. One loaf of good bread which ran out quickly and was not replaced.

Nice room, good bathroom, view of the garden.

Stayed in July 2025

I stayed at the hotel for two nights. On the first night, the air conditioner wouldn't adjust the temperature, the front desk staff adjusted the center control mode, then I can adjust the room temperature . On the second night, the room temperature couldn't be adjusted either. A common problem was the air conditioner making an unpleasant noise.

Stayed in July 2025

The current lack of lift to the second floor. But an offer to carry luggage was available.

Excellent customer service, particularly on Reception.

Stayed in August 2025