I had asked for a shuttle transport to their golf location and they suggested it, but the price for that service was way too high. So I opted for a rental car instead. Of course, they can define their pricing as they wish and I had the option to accept or not, so not a real problem.

Excellent breakfast, not a buffet but full service, freshly prepared with several great options! Beautiful, extremely clean room, all shiny and sparkly! Very attentive service everywhere: Hotel, restaurant, bell boys etc! Rooftop bar accessible only for members and hotel guests, very exclusive and with a great view of the city.

Stayed in August 2025

We honestly don’t have a bad word to say.

From the moment we arrived at Gleneagles Townhouse, We were welcomed by the lovely Ewan, who made us feel right at home he took the time to personally show us to our room. What a lovely genuine man who gave us a perfect start to our stay! We spent the evening up at Lamplighters, the beautiful rooftop bar. The atmosphere was amazing, and the cocktails were even better. I had a Cosmopolitan made the classic 1934 way…just how I like it and made to perfection. Dinner at The Spence was fantastic, as always. We’ve eat here before, but this was our first overnight stay, and it won’t be our last. We stayed in one of the Town Rooms, which was stunning. Every detail was thought of. We returned after dinner to find the room turned down, soft jazz playing from a vintage radio, slippers by the bed, and a little sleepy spray beside the pillow such thoughtful little touches that really made the experience special. It’s those little things that truly make it. We had the best sleep, heading back to The Spence for a great breakfast. Every member of staff we met was kind, attentive, and just lovely..thank you to you all for making our stay memorable.

Stayed in July 2025

Vintage, location

Stayed in July 2025

A bit noisy from the street Room had no view window faced a literal wall

Great location Loved the staff and the kind gestures Very helpful Room was very luxurious and comfortable

Stayed in July 2025

Excellent service, beautiful building, and great location.

Stayed in June 2025

None

They went out of their way to make my sister's birthday extra special.

Stayed in June 2025

The building, interior, furniture, and art are enchanting and very well thought. The entire staff were amazing, but a special shout out goes to Angus and Laura! We enjoyed our stay to the max and this amazing time we had.

Stayed in June 2025

Nothing

Lovely buildings and the rooftop bar was really comfortable

Stayed in May 2025

Friendly and helpful staff, delicious food, clean rooms and good location .

Stayed in May 2025

We had a lovely stay as always we always get a nice welcome from Angus everytime we go and he always goes above and beyond to make our stay feel better 10/10 service highly recommended

Stayed in May 2025

V friendly staff, great location, good food, great gym, good recommendations

Stayed in May 2025

Nothing

Everything was perfect!

Stayed in April 2025

Nothing whatsoever

Location, customer service, staff, and breakfast

Stayed in May 2025

the service was outstanding, the food was incredible and even healthy :). We loved our stay and would do it again. It was definitely a very big splurge for us, and we loved the experience, Wish we could have stayed longer :)

Stayed in April 2025

Nothing!

Fantastic experience right from the minute we were welcomed in the entrance lobby by Douglas. The architecture in the building was amazing and the owners have given great thought to providing everything we needed.

Stayed in April 2025

Beautiful environment and wonderful staff

Stayed in April 2025

Everything was perfect!

Everything!! It was stunning from start to finish! Lovely and super friendly staff, beautiful style and decoration everywhere (lobby, bedroom, bathroom, breakfast area), absolutely fabulous breakfast (à la carte, which is true luxury!! much better than buffet), great atmosphere with lovely flowers and even an Easter chocolate egg in our bedroom with a handwritten note (amazing!!), perfect location. We loved everything!!

Stayed in April 2025

Having too leave

Everything from start to finish service great food and drinks great just everything

Stayed in April 2025

briljant hotel best in Edinburgh

Stayed in April 2025

Fantastic stay at the townhouse. Similarly to Gleneagles, the staff are wonderful and the attention to detail is superb. Every little thing they have thought of makes the stay that bit better. The food is also fabulous and good value for money, as are the mini bar prices. I don’t believe they are ripping you off, especially considering you’re in central Edinburgh. The history of the building is fascinating and the hotel itself is immaculate. I would absolutely recommend and hope to stay again!

Stayed in April 2025

Beautiful hotel very exceptionally renovated Every detail to your stay has been thought about Comfortable Beds, luxury bed linen, Very clean and decorated to a high standard Great roof top terrace The customer service is excellent, every member of staff is so warm welcoming and professional you feel so looked after Location is perfect for every aspect of Edinburgh I could say so much more but go experience for yourselves and enjoy hotel heaven

Stayed in April 2025

They have a gorgeous spa and gym area however the infra red light sauna is disappointing - it is tepid at best. Lockers in the gym also did not work. I was given the gym class timetable before arrival and also upon arrival - this was completely different to the schedule in practice which was frustrating as I couldn't plan.

Exceptional breakfast and rooms are to die for. Staff went above and beyond!

Stayed in April 2025

Wonderful location, spectacular room and restaurant, best staff. 11/10

Stayed in January 2025

This hotel has really helpful staff and great facilities. The breakfast was lovely.

Stayed in March 2025