nothing

Staff Garden Greenhouse

Stayed in July 2025

Communication regarding the included breakfast. This is HUGE! Americans would not assume breakfast is included in high-end properties.

THAT was our biggest problem! We were not informed that the glorious breakfast was included in our stay. As we were extending ourselves and paid for dinner, we did not do breakfast due to the anticipated cost. And THEN, at check-out, we found out it was included but it was too late! SOOOOO sad. We actually had some food at the only thing open which was a gas station.

Stayed in May 2025

the price! But it was value for the money

likely the best hotel in the united kingdom

Stayed in May 2025

Food/Decor/Grounds

Stayed in April 2025

Absolutely nothing.

This felt like a sublime experience. The staff were extremely attentive without being invasive. Everything was beautifully organised and peaceful. The location was amazing with a stunning seaview of Ailsa Craig. Every plate of food was cooked with love and attention to detail. I have never been served such a brilliant breakfast. It is a special place which feels more like a beautiful family home rather than a hotel. I look forward to my next stay there with the bird experience!

Stayed in May 2025

The location was charming, the facilities lovely and the staff top notch!

Stayed in April 2025

Some of the staff are very young and whilst this is to be commended, there were a few minor points to address. I never got my dessert wine after dinner, despite asking twice and the dessert on the tasting menu was unavailable. This was only advised after the main course but we got a good alternative. The young waiter kept topping up white wine to point where glass would have been almost full. This is what the sommelier is there for but, if I'm honest, he was not actively moving around the tables. There were 6 covers that night so hardly demanding. He was focused more on a couple with the tasting menu and wine flight rather than other guests. When I'm paying almost $500 for dinner and a bottle of white and bottle of red, I don't expect to be topping up glasses ourselves! Afternoon tea menu was incorrect as items delivered were not what Xmas menu offered. We were a day after the xmas menu had officially stopped but the old menu was still in the sleeve and had not been changed. Room service food (burger) was very poor and didn't even arrive with any ketchup/mustard and fries were certainly not 'chunky chips' as advertised. This was sorted without any problem on checkout but given the standards the hotel sets itself, was slightly disappointing. I guess best way to summarise is it was generally very good but missing some attention to detail. For the price point, this needs working on. However, non of the above would put me off returning as these are issues that can be easily rectified through constructive feedback and training.

From the personal and friendly meet and greet as we arrived, the seamless portarage, castle itself, excellent food including best smoked salmon I've tasted, fireplace in a lovely room (Glenapp) and relaxed luxurious surroundings, this was a very special place to spend a few nights after new year. Comfortable room with lovely Christmas decorations over the fireplace and very friendly staff with personal service, it was a great way to relieve the post Xmas blues. Very personable owner who's on sight to oversee operations. Exquisite food in the evening but choice is limited if more than 2 night stay.

Stayed in January 2025

Leaving

Luxurious, fabulous surroundings and lovely staff. Peace and quiet. Comfort of room and bed.

Stayed in December 2024

Absolutely nothing

Everything is exceptional

Stayed in November 2024

Nothing

Lovely professional staff Comfortable room Excellent food

Stayed in December 2024

Nothing

Beautiful and very restful

Stayed in November 2024

N/A

Hospitality

Stayed in November 2024

Location was lovely & very convenient for the places we wished to visit. The staff were very helpful & friendly. We enjoyed our stay

Stayed in September 2024

The best castle we have been staying in Skottland!!!

Stayed in August 2024

There were no negatives at all!

The hotel and grounds were stunning. We were truly made to feel like royalty.

Stayed in August 2024

Nothing!

The grounds were amazing. Food was excellent and staff attentive but not overpowering

Stayed in August 2024

Nothing, but a pool would have been nice.

lovely hotel and grounds. Food was exceptional and the staff were great.

Stayed in August 2024

There was nothing to dislike. If I'm being picky I would maybe revue service for drinks outside. Also the woman who looks after the eagles was quite rude and abrupt.

Staff were so helpful, especially Iona, Rueban and Rose. Food was very nice. Location is amazing and very peaceful.

Stayed in July 2024

We had room service for breakfast. Faultless. Food was great and service amazing. 7-course tasting menu was outstanding and we had a babysitter for the dog who was wonderful allowing us to fully enjoy our celebration meal

Stayed in June 2024

Nothing

Beautiful place with great staff.

Stayed in June 2024

nothing

All of it

Stayed in May 2024

Mostly everything was spectacular but the staff made the stay at the Castle relaxing and utterly enjoyable. As you’d expect they were attentive and professional, but it was their genuineness and warmth that took it to another level. Incredible!

Stayed in May 2024

Nothing

This is an amazing place. You will be treated like royalty by the staff. The owner is there on a regular basis to greet and assist. You will NOT be disappointed. This is a once in a lifetime must be experienced.

Stayed in March 2024

Tranquillity

Stayed in March 2024