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Reviews of Gateway Hotel

42 Chepstow Road, Newport, NP19 8EB, United Kingdom

#13 of 18 hotels in Newport

Guests' Choice

Review score

Based on 770 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.0

  • Location

    7.8

  • Facilities

    7.6

  • Staff

    8.1

  • Value for money

    8.2

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 1 September 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location wasnt the best but overall was ok

    Good budget hotel

    Stayed in August 2025

  • Reviewed: 29 August 2025

    8.0
    Verry good
    • Leisure trip
    • Group
    • Family Room
    • Stayed 1 night

    Location

    All good

    Stayed in August 2025

  • Reviewed: 28 August 2025

    7.0
    Good for price
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    We was on the top floor and it was so hot in there a fan would of been grateful. Dining room needs finishing as wires were everywhere with having a little one this could be a concern

    Good clean property staff was lovely and bed was comfy

    Stayed in August 2025

  • Reviewed: 16 August 2025

    8.0
    A pleasant budget friendly stay
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    Some areas looked a bit tired and could probably do with a repaint, it just took the shine off a little. You could hear the neighbouring room make a brew and have a chat through the walls, annoying at 6am! There was some noise from the road (not loads) and the window could do with some blackout blinds or curtains as there was a fair bit of light coming through the blinds,

    This was a nice basic, single room with ensuite. There was enough room so it didn't feel cramped and it was clean. The room had tea making facilities, wardrobe and drawer space and an ensuite. I only saw staff on check in and check out and they were friendly. A budget friendly stay with a great location for a short drive to the ICC.

    Stayed in August 2025

  • Reviewed: 13 August 2025

    9.0
    Amazing city centre hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking is free however it's a bit tight for space. Didn't cause us any issues. Nothing else to worry about yesterday it's a city centre location no different than any other city!

    Really great Hotel, decorated really well, part the way through an extensive update with modern up to date wall panels and decor. Great breakfast. Location is just outside the city centre and round the corner from the football and rugby. Would we go again -- yes we will

    Stayed in August 2025

  • Reviewed: 11 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Noisy location

    Value for money

    Stayed in August 2025

  • Reviewed: 10 August 2025

    9.0
    Keep up Great service
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Keep up the great service Thank you!

    Stayed in August 2025

  • Reviewed: 7 August 2025

    8.0
    Very welcoming, nice breakfast
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was well presented The room was nice

    Nice and clean

    Stayed in August 2025

  • Reviewed: 6 August 2025

    8.0
    Nice and clean
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Nice hotel in a good area where there are many restaurants, groceries shops and petrol kiosk

    Stayed in July 2025

  • Reviewed: 31 July 2025

    9.0
    Nice place, very good location. Walking distance from coach drop off.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    When we arrived on time (15.00) for check-in there wasn't anybody there. We had to phone proprietor. We then waited for approximately 15mins before someone arrived to let us in. Good job it wasn't raining. We were advised by local information staff in city centre to catch a bus to the property. That was totally wrong, the bus went well beyond our destination. The next day it took approximately 10mins to walk to city centre

    Location Nice room Fridge plus microwave

    Stayed in July 2025

  • Reviewed: 28 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some parts of the room could do with some attention ie in the shower plug, there was an initial damp smell coming to the room, but overall the room was clean and well presented.

    Good spacious room, tea coffee, towels provided. Good car parking space. Breakfast room clean and tidy. I enjoyed my breakfast but hubby didn't like the omelette as it was a bit pale looking. Only needed for the night. Overall good value for the cost.

    Stayed in July 2025

  • Reviewed: 28 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    It needs a bit of tlc

    Parking also the staff close to the ICC It was clean and comfortable

    Stayed in July 2025

  • Reviewed: 20 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Was more like a B&B but the facilities were good and the staff were lovely - great breakfast and value for money!

    Stayed in July 2025

  • Reviewed: 19 July 2025

    8.0
    Overnight stay
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some parts of the room were unfinished. There was a wire sticking out of the wall where clearly a light was going to be put.

    The staff were really welcoming and the room was spacious and clean. There was a good range of options for breakfast and I had a delicious cheese and tomato omelette that was cooked to order. The location was really handy for the centre of Newport and the train station, which I needed. The hotel staff were happy for me to leave my car while I was out for the day.

    Stayed in July 2025

  • Reviewed: 18 July 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Staff helpful. Room comfortable. Good breakfast. Free parking.

    Stayed in July 2025

  • Reviewed: 15 July 2025

    9.0
    Nice overnight hotel apart from road noise
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms I. Front of hotel very noisy with the road

    Stayed in July 2025

  • Reviewed: 14 July 2025

    8.0
    Handy for the city centre.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Looks like there is still unfinished building work going on.

    Friendly staff. Room clean and tidy (also cool in the hot weather|. Parking on site. Walking distance to town centre/ restaurants. Good breakfast.

    Stayed in July 2025

  • Reviewed: 30 June 2025

    7.0
    Should be breakfast time longer .
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast time is not good, despite was Saturday I wake up at 9.30 am heading to restaurant but told me its over breakfast time is 7.00 - 9.30 am.

    Close to restaurant and shop

    Stayed in June 2025

  • Reviewed: 9 June 2025

    8.0
    Good value hotel near city centre and station
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Suited me fine

    Good clean bathroom, comfortable room. Good breakfast, pleasant staff. Within walking distance of city centre and rail & bus stations. Have stayed here before and would stay again if in the area.

    Stayed in June 2025

  • Reviewed: 8 June 2025

    8.0
    Would definitely stay again (with a new toilet seat) excellent value for money clean and tidy and lovely comfortable bed
    • Leisure trip
    • People with friends
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Toilet seat let it down the bedroom and bathroom were all lovely looked like everything was new carpets etc but the toilet seat looked old it was white but it had gone yellow could not understand they had put a really old toilet seat in such a freshly renovated bathroom

    Very clean bed really comfortable

    Stayed in June 2025

  • Reviewed: 4 June 2025

    7.0
    Nothing bad at the same time nothing great
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Crammed rooms. , reception unmanned most of the time

    Convineniet location within walking distance of convenience stores

    Stayed in June 2025

  • Reviewed: 27 May 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Price was expensive but it was a big Rugby weekend so everywhere was expensive

    Clean room , staff very friendly

    Stayed in May 2025

  • Reviewed: 14 May 2025

    9.0
    As expected good for the .money.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Value for money, clean and tidy. Comfortable and breakfast good.

    Stayed in May 2025

  • Reviewed: 29 April 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Unable to respond to any prearival request re early deposit of luggage and Seldom person on duty front desk and that person very limited understanding of English Made written request to and verbal query really understood promised Manager be in at certain time refer to him he will get back to me never happened so did not extend my stay found Belvilla way better value for money in service and location

    Clean and comfortable

    Stayed in April 2025

Showing 1 – 25

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