Lots to do for children

Stayed in August 2025

Had to pay £10 for a padel bat, which was soaking wet. It was my birthday (said on the booking), no happy birthday, no room upgrade, or any token in my room. Just a - your rooms not ready yet! The room was up a flight of stairs which wasn’t mentioned at reception - so I’d declined when asked if I’d Like help with my baggage, it was also difficult for partner, I’d booked courtyard assuming it was at ground level, the website could be clearer regarding what rooms are where.

Room had lovely decor, tea/coffee cupboard with sink, massive bathroom with bath and shower. Breakfast excellent, and good padel courts. The hotel were accommodating about changing the booking for my son’s family who were sick.

Stayed in July 2025

The architecture and surroundings are just beautiful. Our room was one of the renovated rooms in the courtyard. Super cosy and comfy. It felt like home. It was like a studio loft. Very comfy king sized bed upstairs. Nice sofa, TV, study area and good amount of storage space downstairs. We loved the bathroom as well. The lounge area is wonderful. Food and service is really good and reasonably priced. This was our second stay at the hotel. Definitely we’ll come back again.

Stayed in August 2025

There is no air conditioning. We were given a room that was incredibly stuffy and were told there were no available rooms left that we could move into. They provided another fan on top of the one already in the room but they didn’t work very well and were very loud. We were provided buckets of ice to fill up the fans but they melted within minutes. After a few hours, we decided we were going to leave the hotel as the room was nearing 28 degrees. However after informing them that we longer wanted to stay, they were then able to offer another room that was fairly cooler. We decided to stay. Room service food is poor. Lots of wasps around this time of year which also dampened the experience.

There’s plenty to keep a toddler entertained for a few days. Soft play was great, the indoor pool was basic but did the job. Restaurant food was above average. Breakfast and high tea were pleasant and highlights for the adults.

Stayed in July 2025

Facilities, room, breakfast and most members of staff we encountered were great

Stayed in August 2025

Wrong room got the birthday treat and card! However he owned up and gave it to me !! He was in our party. The Bistro restaurant rather too busy really but was attached to the golf course. Meal in main restaurant very good but service a bit slow. Table in window ideal for our party.

Rooms opening onto lawn with swimming pool just nearby. Lunch served to us on 'our' lawn. Beds very comfy and shower excellent.

Stayed in May 2025

Beds a but hard, air con is fierce

Lovely place great location amazing and beautiful But bless me it’s expensive but it’ lives up to the expense

Stayed in August 2025

Room was a little dark

Comfortable bed

Stayed in May 2025

Breakfast wasn't great for the price. Didn't collect dishes after room service.

Spa, room.

Stayed in July 2025

Bathrooms were abit outdated and outside our rooms towels and food trays were left for a long period of time/ waiters at the fox dining room struggled to understand our needs except Reynold who was lovely !

Spa facilities and staff were fantastic / pool area and staff really good / restaurant food was good and options very good

Stayed in July 2025

The rooms were a bit hot, they need aircon.

Great sporting and spa facilities. Family friendly with helpful friendly staff.

Stayed in June 2025

More bar staff No a/c in the room was disappointing

Good size room food very good

Stayed in June 2025

The aircon not working and therefore sleep was terrible … also pillows not great

Facilities and size of rooms

Stayed in June 2025

Superb setting, immaculate with great facilities

Stayed in June 2025

Air conditioning in the rooms is definitely needed. Was too hot and fans were not useful.

Staff were exceptional and very nice. Couldn’t do enough to accommodate you.

Stayed in June 2025

Not much in the way of entertaining kids when the weekend was very rainy. Room was old fashioned but we had a junior suite. Breakfast was average - not much of a spread and having to pay for latte / cappuccino etc on top of breakfast was ridiculous!

Facilities for children are great. 3 pools, indoor soft play and games room kept the kids entertained during a wet weekend

Stayed in June 2025

More selection toiletries regular instant coffee.

Luxurious rooms, great staff, beautiful grounds

Stayed in May 2025

The bathroom could have been more luxurious.

Room was spacious and with a very comfy bed. Lots of activities and the 3x swimming pools were very clean and appealing. We had an excellent breakfast on the Sunday morning.

Stayed in May 2025

- Things closed quite early - We were upgraded which was amazing however we were upgraded with a 2 year old to a room with a stair case - and no stair gate so it made our relaxing stay abit stressful trying to police our 2 year old in the room. -Shower wasn't good and we ran out of hot water. - Room was quite standard considering it was a suite. -Childrens play area and pavilion were really dirty when visited to pavilion after check in.

- Lots of activities to do - Beautiful grounds - Good customer service -They left a special birthday message for my husband which was lovely.

Stayed in May 2025

The breakfast on first day was amazing but not the same standard on the second day which was a little disappointing . There needs to be more inside beds around the pool

The room was an excellent size, great decor and had all amenities. The outside space, pool and facilities were lovely. Staff were attentive and welcoming.

Stayed in April 2025

Lovely room in the Lyme building

Stayed in April 2025

One of the hotel guests complained about us, we were celebrating my birthday and that was very disappointing and almost ruined our stay. Other guests had a dispute which was nothing to do with us and in trying to assist them, another hotel guest complained about us and turned a blind eye to the arguing guests.

The staff were very helpful and friendly, the hotel room was very well equipped

Stayed in March 2025

Rooms spacious but outdated, no aircon, no vanity kits in bathroom.

Staff, Pavilion and Flo restaurant, Health Spa. Entire place very clean. Brilliant for families with children, esp 4-11 yrs as there is a Kids Club!

Stayed in April 2025

No complaints at all

Very good for families and staff were very helpful at all times

Stayed in April 2025