Reviews of Four Points Flex by Sheraton Edinburgh 3 stars
25-33 Shandwick Place, Edinburgh, EH2 4RG, United Kingdom
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThere was no option for breakfast 😕
Good evening Thank you for your feedback. We don’t offer breakfast at the hotel, but there are plenty of great options close by. We hope to welcome you again. Kind Regards Jason - Reception Duty Manager Four Points Flex
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe staff were amazing , and Nina was exceptional so knowledgeable and friendly . nothing was a problem for her . wonderful member of staff
No facilities for a stay that cost o er £700 but but room was nice
Dear Kellie Thank you for your lovely words about our team, especially Nina – we’re delighted she made such a positive impression. We’re sorry the facilities didn’t fully meet your expectations, but we’re pleased you enjoyed the room. We appreciate your feedback Kind Regards Jason - Reception Duty Manager Four Points Flex
Dear Kellie Thank you for your lovely words about our team, especially Nina – we’re delighted she made such a positive impression. We’re sorry the facilities didn’t fully meet your expectations, but we’re pleased you enjoyed the room. We … Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation superb. Some staff were very helpful, others not so. Room and bed was very good. Literally 15mins walk from Edinburgh Castle.
Some staff didn't even acknowledge you entering and leaving the hotel. Cleaning staff locked the lifts for considerable time was annoying and was easier using the stairs instead of waiting 10 mins for the lift.
Dear Bruce Thank you for your feedback and for highlighting our superb location, rooms and beds. We’re sorry some aspects of service and lift access didn’t meet your expectations, and we’ll share your comments with the team. We appreciate your review. Kind Regards Jason - Reception Duty Manager Four Points Flex
Dear Bruce Thank you for your feedback and for highlighting our superb location, rooms and beds. We’re sorry some aspects of service and lift access didn’t meet your expectations, and we’ll share your comments with the team. We appreciate… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe staff was friendly and helpful. The room and common areas were kept clean. The hotel is very centrally located to places of interest.
The safe did not work and was not replaced. The staff had no explanation and could not provide a replacement. Twice the towels were not replaced. However, after I called the front desk the towels arrived in ten minutes.
Dear Neil Thank you for your kind words about our staff, cleanliness and central location. We’re sorry the safe in your room wasn’t working – while we don’t have spare safes, our reception team can securely store items if needed. We’re also sorry the towels weren’t replaced as expected, though pleased our team could assist quickly. We truly appreciate your feedback. Kind Regards Jason - Reception Duty Manager Four Points Flex
Dear Neil Thank you for your kind words about our staff, cleanliness and central location. We’re sorry the safe in your room wasn’t working – while we don’t have spare safes, our reception team can securely store items if needed. We’re al… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewGreat location, friendly and cooperative staff, clean room.
Dear Jana, Thank you for your kind feedback! We’re delighted you enjoyed our convenient location, friendly Team, and clean rooms. It was a pleasure to have you with us, and we look forward to welcoming you back again soon. Kind Regards Nina Reception Duty Manager Four Points Flex by Sheraton
Dear Jana, Thank you for your kind feedback! We’re delighted you enjoyed our convenient location, friendly Team, and clean rooms. It was a pleasure to have you with us, and we look forward to welcoming you back again soon. Kind Regards Ni… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewFirst i hated the hotel to the point i wanted to cut my trip short and leave, because initially they put me in a very tiny room that is not suitable even for one person, also it was so noisy outside I couldn’t sleep. Then i spoke with the reception staff, and offered to move me to another room (in the new building) the room was comfortable and spacious, special thanks to Panayiotis from the front desk who made sure i was comfortable in the new room. Also Jason was very supportive and helpful.
Hotel design is weird, the old building is like a maze with so many unnecessary doors! They didn’t change the bed sheets during my stay!
Dear Isra, Thank you for sharing your detailed feedback. We’re truly sorry to hear about your initial experience and that the first room did not meet your expectations. We’re pleased, however, that Panayiotis and Jason were able to assist you and ensure you were comfortable in your new room — we’ll be sure to pass along your kind words to them. We also take note of your comments regarding housekeeping and the design of the older building, and we will review these points with our team to improve the guest experience. We hope to have the opportunity to welcome you back and provide you with a seamless stay from the start. Kind Regards Nina Reception Duty Manager Four Points Flex By Sheraton
Dear Isra, Thank you for sharing your detailed feedback. We’re truly sorry to hear about your initial experience and that the first room did not meet your expectations. We’re pleased, however, that Panayiotis and Jason were able to assist y… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation. Staff were excelent
not being able to fill the kettle from the tap Lack of amenities
Dear Terry, Thank you for your kind words about our location and Team — we’ll be sure to share your compliments with the team. We’re sorry to hear the kettle and amenities didn’t meet your expectations. Your feedback is valuable and will help us improve our guest experience. We hope to welcome you back again. Kind Regards Nina Reception Duty Manager Four Points Flex By Sheraton
Dear Terry, Thank you for your kind words about our location and Team — we’ll be sure to share your compliments with the team. We’re sorry to hear the kettle and amenities didn’t meet your expectations. Your feedback is valuable and will h… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewRight in centre of Edinburgh Clean room Helpful staff
Only two pillows and one was very small. Requested an extra pillow but didn't receive it had to ask again. Our friends also requested extra pillows but didn't get them and were told that the staff couldn't find the extra pillows and that we had had the last one. Did think when I booked originally (12 months before) that the booking included breakfast however after a change of name from Cityroomz to Four Points Flex when we arrived we were advised that they didn't do breakfasts. The photos when booking originally made showed a breakfast area so we were disappointed that we had to go out and find somewhere to have breakfast. Wouldn't have booked had we realised that there was no breakfast.
Dear Sheppard, Thank you for sharing your experience with us. We’re pleased to hear you found the location, cleanliness, and our Team helpful. We’re truly sorry for the inconvenience with the pillows and that your request wasn’t promptly fulfilled — this falls short of our standards. We also regret the confusion regarding breakfast availability following our transition from Cityroomz to Four Points Flex, and we understand your disappointment. Your comments are very important to us and will help us improve both communication and service. We hope to have the chance to welcome you again for a more seamless stay. Kind Regards Four Points Flex By Sheraton
Dear Sheppard, Thank you for sharing your experience with us. We’re pleased to hear you found the location, cleanliness, and our Team helpful. We’re truly sorry for the inconvenience with the pillows and that your request wasn’t promptly f… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewI had a wonderful stay at the hotel! The team was incredibly attentive, friendly, and kind, which made my experience unforgettable. The location is also perfect, within walking distance of all the main attractions. A special thank you to Dani for keeping her promise and finding Tim Tams for me – I had a hard time finding them myself, and it really meant a lot. Highly recommend this place!
Everything was fine!
Dear Gulsari Thank you for your lovely feedback. We’re delighted you enjoyed your stay, our central location, and the attentive service from the team – especially Dani. We’re so pleased the Tim Tams made your day! We’d love to welcome you back soon. Kind Regards Jason - Reception Duty Manager Four Points Flex
Dear Gulsari Thank you for your lovely feedback. We’re delighted you enjoyed your stay, our central location, and the attentive service from the team – especially Dani. We’re so pleased the Tim Tams made your day! We’d love to welcome you… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe whole hotel was fantastic. The staff were extremely friendly and helpful the short stay we had. Facilities were well kept and clean, everything at hand we could need and if there wasn't the location is central enough you could pop somewhere and grab it
Dear Scott Thank you for your wonderful feedback. We’re so pleased you enjoyed the hotel, facilities and our friendly team. Delighted you found everything you needed and we’d love to welcome you back. Kind Regards Jason Four Points Flex
Dear Scott Thank you for your wonderful feedback. We’re so pleased you enjoyed the hotel, facilities and our friendly team. Delighted you found everything you needed and we’d love to welcome you back. Kind Regards Jason Four Points Flex… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe room was ok. Bed was comfortable. Staff civil.
When we booked the family room, the photos alongside the choices of room had an image of a kitchen. The facilities also had kitchen and wifi. Once we arrived, we were told the family rooms did not have kitchen and saw there was a tiny tick at the side of wifi, indicating no kitchen. We paid £3k for 8 nights for this room because we would save money on eating out. In the event, we had to eat out anyway, costing us a significant amount. The room service was very hit and miss, we only had the room services 4 days out of 8
Dear Wendy Thank you for your feedback. All our photos show the correct room types, and only our studio rooms include kitchen facilities – our family rooms do not. We’re sorry for any confusion and that housekeeping did not meet your expectations throughout your stay. We appreciate your comments and will share them with the team. Kind Regards Jason - Reception Duty Manager Four Points Flex
Dear Wendy Thank you for your feedback. All our photos show the correct room types, and only our studio rooms include kitchen facilities – our family rooms do not. We’re sorry for any confusion and that housekeeping did not meet your expe… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewIncredibly nice staff who went above and beyond to help me when I was incredibly stressed on vacation. The room was nice and clean, the bathroom was great the shower was larger than most i’ve seen in European hotels. This is kind of a bare bones hotel though so the rooms aren’t very big and there’s not many service options which is totally fine! Just something to keep in mind :)
The walls were pretty thin so I could hear everyone coming and going and any conversations that were above a low talking level. By the beds there weren’t any outlets besides the ones for USB chargers and so if you’re from outside of Europe you probably use USB-C more so just keep that in mind. I know I went during Fringe so it was rather expensive but for the price I was expecting a little bit more, but overall very satisfied.
Dear Sophie Thank you for your lovely comments about our team, cleanliness and bathrooms. We’re sorry about the noise and outlets not being as convenient as you’d hoped. For guests travelling from abroad, we do sell travel adaptors at our reception desk. We appreciate your feedback and are glad you were overall satisfied with your stay Kind Regards Jason - Reception Duty Manager Four Points Flex
Dear Sophie Thank you for your lovely comments about our team, cleanliness and bathrooms. We’re sorry about the noise and outlets not being as convenient as you’d hoped. For guests travelling from abroad, we do sell travel adaptors at our… Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewNo breakfast. Staff very good and helpful
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewStaff on reception were friendly
It was a stinky (Burger shop smells floating up from below into the window) prison cell without a fridge
Dear Eric Thank you for your feedback and for your kind words about our reception team. You booked a bunk bed room, which doesn’t include a fridge – only our studio rooms have this facility. We’re sorry the room did not meet your expectations and appreciate your comments. Kind Regards Jason - Reception Duty Manager Four Point flex
Dear Eric Thank you for your feedback and for your kind words about our reception team. You booked a bunk bed room, which doesn’t include a fridge – only our studio rooms have this facility. We’re sorry the room did not meet your expectat… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewExcellent location, close to the centre of Edinburgh. Lovely clean and modern room. Bed was amazingly comfortable. The staff are on hand 24 hours and were excellent. Polite, organised and efficient. The staff looked after our bags after we arrived early and even took them up to our room. A very pleasant surprise when we returned to officially check in. I would have no hesitation in recommending this hotel. Fabulous value for money.
Nothing. Everything was excellent.
Dear Colin Thank you for your wonderful feedback. We’re delighted you enjoyed the location, comfort and service from our team. It’s great to hear everything was excellent, and we’d love to welcome you back again soon. Kind Regards Jason - Reception Duty Manager Four Points Flex
Dear Colin Thank you for your wonderful feedback. We’re delighted you enjoyed the location, comfort and service from our team. It’s great to hear everything was excellent, and we’d love to welcome you back again soon. Kind Regards Jason … Show more
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewComfy, clean. Central to everything.
Wallpaper was starting to come away.
Dear David Thank you for your kind words about our comfort, cleanliness and central location. We’re sorry about the wallpaper and will look into this. We appreciate your feedback. Kind Regards Jason - Reception Duty Manager Four Points Flex
Dear David Thank you for your kind words about our comfort, cleanliness and central location. We’re sorry about the wallpaper and will look into this. We appreciate your feedback. Kind Regards Jason - Reception Duty Manager Four Points … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewHotel is in a great location. Staff were very friendly and always on reception which was nice to see. We had two rooms with a double bed and bunk bed in each. The rooms were clean and had everything that was advertised.
One of our rooms was more spacious than the other.
Hi Shauna, Thank you for taking the time to leave us a review! We are happy to hear that you enjoyed your stay, and that you found our team friendly and welcoming. We also agree with your opinion on our location - we are very lucky to be so central! Regarding the size of the rooms, although we try our best to make all of the rooms in the same category of similar as much as possible, the fact that we are an old building sometimes limits this for us, but we appreciate you bringing this up, as it's something that we might consider when we review how else to improve our service. We hope you all had a safe trip home, and hopefully we get to see you again soon!
Hi Shauna, Thank you for taking the time to leave us a review! We are happy to hear that you enjoyed your stay, and that you found our team friendly and welcoming. We also agree with your opinion on our location - we are very lucky to be … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified review