Early check-out at 11 AM! Cleaning is only done every other day, It needs to be more thorough and consistent to maintain the expected standard. We even saw a spider, which raises concerns about cleanliness. The “balcony” is misleading — it’s actually a fire exit, not a real balcony. High cost

The room was new and larger than usual for the UK, Location 15 min from oxfords street

Stayed in July 2025

Small reception area Housekeeping was not available every day Water was not provided Toiletries not refilled Dishwasher needed service ( didn't clean dishes very well ) No washing machine detergent was provided

Very clean New facilities Safe

Stayed in July 2025

We absolutely loved our time at the Fountain House. The location is perfect for being close to everything but away from the busy streets. Our favorite thing about the location was being right across the street from the Italian Gardens. The apartment was very nice and the staff were very helpful and friendly. We will definitely stay here again in the future.

Stayed in July 2025

N/A

The location for us was ideal, as well as the layout of the apartment. We were not there for shopping or sight seeing we were watching the cricket at Lords. Saying that walking to sights was easy, and a large variety of restaurants and cafes close by. The apartment was very well maintained and contained a great mini kitchen with all facilities.

Stayed in June 2025

None

Exceptionally good location. Step away from Hyde Park and 10 minutes walk from Oxford street. Both the reception person ( if I remember the name Mr farhad) and the manager Mr. Yousef were always there help and support. Thanks to both of them

Stayed in July 2025

Expensive, checkin time

Location close to the Hyde Park, Clean and big enough for the family.. Amazing staff

Stayed in June 2025

Amazing location and very comfortable property.

Stayed in June 2025

Wonderful stay. Clean, comfortable apartment in great location right across from Hyde Park and tube.

Stayed in June 2025

nothing

everything

Stayed in May 2025

Place looked new and was well maintained. Suited our family of 5 for our reunion.

Stayed in May 2025

the front desk staff were very friendly and kind, location was great just one min walk from the apartment it was very cozy highly recommend

Stayed in May 2025

Heat not working properly at all times; limited availability of towels, closets high; very difficult to reach hangers.

Beautiful location; very spacious facility; staff very pleasant and helpful.

Stayed in May 2025

Nothing

Location

Stayed in May 2025

Friendly staff to assist at all times. Very well appointed and very clean.

Stayed in April 2025

Nothing

Staff are very polite and helpful. I am highly appreciated all of them

Stayed in April 2025

Everything was perfect

One of the best apartments I've ever rented. Best location ever. Across the street is Hyde Park, next door is the tube station. The apartment is renovated, everything is clean, and there is double glazing on the windows, so there is no street noise. There is 24/7 reception, always with a smile, and it is surrounded by small supermarkets and restaurants. Prime location and prime apartment.

Stayed in April 2025

Nothing

Everything. I wanted a cosy and sophisticated place with a reasonable cost, given the fantastic location just in front of Hyde Park's Lancaster Gate, and this is what a prefectly got!

Stayed in April 2025

Nothing not to like

The property is clean, well laid out and the 24h staff are polite and helpful. The apartment itself was a good size, three bedrooms and perfect for us. It is also opposite an entrance to Hyde Park and next door to Lancaster Gate, so getting around was a breeze. The whole experience felt very accommodating.

Stayed in April 2025

The location is excellent, just across the road from Hyde Park, with the subway station and bus station at the door. The room is very clean, the service is good, and we checked in early, which solved the jet lag problem. The facilities are complete, the kitchen carefully prepared morning tea, and there is water in the refrigerator. You can also boil hot water to make tea. It is very comfortable for a group of people to stay, and the bed and pillow are very comfortable. The surrounding life is also convenient, there are many restaurant options, and the supermarket is not far away. If I have the opportunity to come next time, I will choose to stay here again.

Stayed in April 2025

I traveled with my family, including my daughters aged 28 and 15. The apartments are very conveniently located, close to the metro and Hyde Park, and within walking distance of museums. The staff is friendly and always ready to help. The apartments are clean and equipped with everything you need. There’s a Nespresso coffee machine with capsules, as well as tea provided. The mattresses are excellent. You can adjust the temperature in the apartment to your comfort. It's also possible to leave your luggage after check-out and pick it up later. We had a wonderful time and will definitely come back.

Stayed in March 2025

They wanted a £900 deposit on arrival which I thought was extremely steep.

Its location. 100m from the tube. Great for walking in the park

Stayed in March 2025

The hotel rooms were very clean and comfortable

The location and staff were amazing

Stayed in February 2025

Strategic location. Near to most of the places

Stayed in January 2025

The convenient location, the friendly staff at reception, the fact that the heating was on when we arrived (it was a bitterly cold winter weekend), that there was no problem arranging an early check-in or late check-out... We also appreciated the tasteful furnishings and general amenities: plenty of space, large, comfortable beds and excellently insulated windows.

Stayed in January 2025