Very friendly staff, and excellent in all aspects

Stayed in September 2025

Nothing it was great

Location perfect for public transport and access to the promenade

Stayed in August 2025

Location was ideal. Handy for ferry. Staff very pleasant.

Stayed in August 2025

At the back so no view

Easy acess relaxed atmosphere super clean , comply bed

Stayed in August 2025

No fire escape for the top floor

Great location

Stayed in August 2025

Good comfortable bed

Stayed in August 2025

Unfortunately during my stay people seemed to gather on the front stairs- talking, arguing 1-2 am. I had a room directly above the stairs. If I stayed again I would request a room that didn’t overlook the front door/ stairs.

Breakfast was the usual cereal, bread/toast, fruit & hot breakfast. Hotel was close to ferry port, promenade was great for walking, water view was a bonus. Friendly, helpful staff.

Stayed in August 2025

The carpet in the bedroom was very dirty.

The location was great

Stayed in June 2025

Lack of a lift

Great staff, comfortable bed and great quality food

Stayed in July 2025

There was a lot of stairs to get to my room i was put on the third floor and i had to book a evening meal the day before so not so good .

The room was very good breakfast was to expensive for me .

Stayed in June 2025

Room was very small and no ventilation in bathroom.

Very good. Good supply of everything.

Stayed in July 2025

Location and view over sea.

Stayed in June 2025

Had a top floor room and struggled with all the stairs. Should have requested a lower floor.

Location was great

Stayed in July 2025

A very beautiful building on the outside, small rooms with high ceiling on the inside. Practical design, comfortable for a short stay.

Stayed in June 2025

Our friends who had a suite had a safe in their room, but our room did not have one. There was no fridge in the room which would have been nice so that we could bring back extra food when we ate out or maybe a bottle of wine. The sink in our room did not drain very well which was a bit of a pain. It probably just needed a good clean out. There were no elevators so getting our bags up to our room was hard work, but we were offered help. The hotel does not have a car park. As we were there during the TT, parking was at a premium, but we almost always managed to get parked within a short distance of the hotel. The main problem is that it is a maximum 2 hours stay so having to keep coming back to move the car when we wanted to walk somewhere was a bit of a pain, but not the hotel's fault. It would be nice if the hotels could get permits for guests so that they could park for longer.

The hotel was in a great location right on Douglas promenade with a view of the bay. Being TT fortnight, it was a very busy area and there was a funfair just opposite, complete with screaming girls and loud music for the duration of our stay. Thankfully the windows cut out a lot of the noise when closed. The bed was very comfortable, but the pillows were rock hard. There was an electric kettle and teabags in the room as well as a Nescafe coffee pod machine with various flavours of coffee. Breakfast was good with a wide variety of foods on offer (no Manx kippers though...) and the dining room was clean and tidy with staff clearing plates often. The hotel bar was open in the evenings with a limited range of beers, ciders, wines and spirits. Our room was made up every day, despite the hotel information saying it wouldn't be. The staff were all friendly and helpful and nothing was too much trouble.

Stayed in June 2025

The self service breakfast was a little lack lustre.

Friendly, helpful staff.

Stayed in June 2025

Was just a bit tired.

Location

Stayed in June 2025

Staff friendliness.

Stayed in June 2025

Was a bit of street noise at night

location was perfect

Stayed in May 2025

Room could’ve been cleaned better and maybe a hand towel in the bathroom. Hotel bar was very limited

The location was excellent, warm and comfortable with excellent sea views

Stayed in May 2025

Floor boards creaked.. It did not bother me as such , but I was worried about nearby guests

I was contacted by phone , The day I booked. Was asked when I was due to arrive. The owner was waiting at the property when i got of the ferry and gave me a room 2 doors away from reception .. She addressed me by name was courteous and pleased to see me , informed me she had given me a free upgrade to a premier room . The room was spotlessly clean and spacious with all the gizmos and gadgets one needs on a stay away from home.

Stayed in May 2025

Room was cold at times Breakfast was difficult for me as there were limited choices for my food sensitivities. They kindly got me oat milk and gluten free bread.

Staff were brilliant helping me with a problem. Location and bedroom perfect. Comfortable bed. Super shower. Plenty of space. Nothing was too much trouble.

Stayed in May 2025

Lovely views, great location, comfortable rooms and a good breakfast

Stayed in April 2025

The front door wasn’t manned at night and people could get in with others One lad tried persuade us to get in

Good location only had breakfast once which was ok

Stayed in March 2025