Cooked breakfast very poor standard Felt sorry for the solo worker who had too much to do by herself in the breakfast dining area, though she was very helpful and professional The bed settee was broken (a slate was broken). Bed was already made and we only discovered this at point of being unable to get comfy

General cleanliness was good and staff friendly

Stayed in August 2025

We checked in late and looked online where it stated breakfast at this hotel was served until 10:30 but it actually stopped at 10 so we missed it the first day, this should be updated. Staff were very dismissive and not very friendly to be honest. When we tried to buy a coke and some crisps from the bar a staff member said they weren't trained to sell them to us and we had to wait for another member of staff to arrive? Staff were inconvieneced to stop talking to each other to answer my question regarding check out which on top of everything else made us feel unwelcome.

The hotel was in a nice location perfect for our stay with lots of nice bars and restaurants near by. The room was clean and had what we needed for our stay.

Stayed in September 2025

I had to call to get in when I arrived later as my ard key didn't work at the automatic doors.

The room was perfect. I loved the innovation of the door to the bathroom.

Stayed in August 2025

Very little atmosphere in lounge are too corporate

Excellent

Stayed in August 2025

Comfortable room with very good bathroom. Breakfast was included.

Stayed in August 2025

Only thing that spoilt was trying to enjoy a nice quiet drink last night when there was a group of 6/8 pre teens running around and making lots of noise, parents seemed to be sitting on next table but did nothing to stop or quieten down. Another couple seemed to moved tables because of this, slightly spoilt night

Very clean, friendly staff, perfect location for where we needed to be. Menu had a good choice and lots of choice for the buffet breakfast. Rooms clean and tidy and a good size even with sofa bed in use. Lovely location next to canal,

Stayed in August 2025

Lack of parking

Location

Stayed in August 2025

Room not ready on arrival

Location/good price/ comfortable/breakfast included

Stayed in July 2025

Just needs a bit of updating.

Reasonably priced hotel considering parking and good breakfast included. Interesting area for a nice walk along canal. Needs a little bit of decorating but all clean & tidy. Very comfy beds. Booked an overnight stay for wedding in Amersham. Would recommend.

Stayed in August 2025

We were travelling with a 12 day old baby and a dog. The room was comfortable, supper in the restaurant and breakfast good. The most important thing for us was the staff who were really welcoming to all of us.

Stayed in August 2025

Arrived to 6-7 police officers entering reception and walking through the building. Not the hotels fault but an off-putting entrance arriving to check in and having half a team of officers stood Infront of you.

- Great friendly service - sofa bed set up ready for arrival - reasonable choice for breakfast - ideal price for visiting locally

Stayed in August 2025

The food was terrible.

Good location Clean and well presented rooms

Stayed in August 2025

Car parking was tight by the time we returned at 10pm, there were only a couple of spaces left. The room was rather hot and the air conditioning made very little difference, despite being noisy on anything other than the lowest setting. There were one or two maintenance issues, but nothing that, detracted from an overnight stay, might have been different for anything longer.

We chose this hotel as we were going to the Warner Bros Studio tour (Harry Potter) and for that it couldn't be better placed and reasonable cost for the area. The reception staff were excellent, cheerful, polite and helpful. The room was an adequate size for two adults and our twelve year old grandson; it would have accommodated four adults but a bit snug. The beds were comfortable and extra pillows were provided on request. There was a kettle and basic coffee/tea making facilities, as expected. Everywhere was clean and tidy.

Stayed in August 2025

Cooked breakfast not great

Location was excellent Plenty of parking Good room size

Stayed in August 2025

Harry the manager was very friendly and did a good job of guiding the young staff.

Stayed in August 2025

Parking

Clean value for money Staff very nice

Stayed in August 2025

I think the carpet was a bit smelly and musty could do with a replacement

Staff were all great and helpful

Stayed in August 2025

Everything there. Fruit buffet could improve.

Stayed in August 2025

The way cleaning staff kept coming into the room when I was in . They gave a low knock that I could hardly hear. Happened twice. Then a man who seemed like a maintenance man came in, said oh sorry then walked out. Didn't give any explanation as to what it was he wanted. Very annoying all this.

Reasonable price.

Stayed in August 2025

We requested a cot which was not provided Breakfast staff did not check what had ran out . Coffee, all jams and chocolate spread had ran out . Staff weren’t very engaging but replaced items quickly

Location reception staff were friendly

Stayed in August 2025

All good no negative word's.

Location, easy accessing.

Stayed in August 2025

Would have appreciated a bigger double bed

Location. Staff friendliness and professionalism. Car park.

Stayed in August 2025

1. The staff were unprofessional when we first arrived preferring to maintain personal conversations despite the fact they knew that we were waiting to check-in. 2. One staff member in the cafe loudly argued with another. The same staff member also loudly vented her disagreement after a guest said that there was a dirty plate alongside the clean ones. The guest was right. 3. This isn't the fault of the hotel but Apsley train station doesn't have a lift. Therefore those with heavy suitcases might be better off staying in King's Langley or Watford.

1. The room was spotless throughout. 2. The bed was comfortable. 3. The room had decent air conditioning. 4. The breakfast was pleasant with a decent array of options, including vegan and gluten free alternatives. 5. The hotel is in a quiet area despite only being two minutes from Apsley station. There is also a supermarket and a pub nearby.

Stayed in August 2025

No tv remote, only 2 cups with 3 people staying in the room, a few small stains on the bedding

Excellent location, free parking, great choices for breakfast, clean room

Stayed in August 2025