New Street, Henley on Thames, RG9 2BP, United Kingdom
#7 of 8 hotels in Henley on Thames
Guests' ChoiceBased on 1194 hotel reviews
8.3Cleanliness
8.9
Comfort
9.0
Location
9.4
Facilities
8.5
Staff
9.0
Value for money
7.8
Free WiFi
9.0
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End of dialog contentReviewed: 4 September 2025
Gary
United KingdomVery quiet and lacked atmosphere. Appreciate this is no fault of the hotel.However the main complaint is that as an ex Brakspears Brewery it did not sell Brakspears and limited beers .
Location
Stayed in September 2025
Reviewed: 1 September 2025
Sandra
United KingdomUnfortunately no one mentioned the building works going on. It was strange to have a fan switched on in the room without any explanation Walking over plastic sheeting to access the room. Mattresses a little soft for me but that’s my personal choice. Continental breakfast ridiculously expensive, plenty of cafés locally to buy coffee and croissants for less which is a sad reflection on the hotel.
Good location, good size of hotel and room. Clean enough with decent facilities. Plenty of hot water. Staff pleasant.
Stayed in September 2025
Reviewed: 28 August 2025
Jill
United KingdomIt was exceptionally difficult to in the car park
Full of character ideally placed for the town centre and river. Helpful staff. Excellent, cooked to order breakfast. Wonderfully comfortable 6’ bed. Quiet. Car park.
Stayed in August 2025
Reviewed: 26 August 2025
Woolcott
United KingdomUndisclosed building work Parking at location limited and hard to find as property on one way system
Close to river Comfy bed Lovely bathroom
Stayed in August 2025
Reviewed: 25 August 2025
Duncan
United KingdomLocation was amazing, room was spacious and very nicely done. People were very friendly and helpful.
Stayed in August 2025
Reviewed: 21 August 2025
Michael
United KingdomValue for money breakfast
Well located and very nice rooms
Stayed in August 2025
Reviewed: 19 August 2025
Peter
United KingdomEverything
Friendly staff beautiful hotel in a great location. Really good breakfast
Stayed in August 2025
Reviewed: 18 August 2025
Linda
United StatesIn the Taylor room just the floor of the shower otherwise everything was just fine.
Beautiful property. Excellent location enjoyed the breakfast and dinner one night. The room was large and the bed very comfortable. The shower area needs to have a slip resistant floor as even the mats still caused you to be very cautious.
Stayed in August 2025
Reviewed: 13 August 2025
Deborah
United KingdomAir conditioning didn’t work
Great location and lovely hotel
Stayed in August 2025
Reviewed: 10 August 2025
John
United KingdomNothing
Beautiful building well maintained
Stayed in August 2025
Reviewed: 31 July 2025
Brian
United KingdomGreat place to stay.Ideal location for exploring Henley and the Regatta.
Stayed in July 2025
Reviewed: 28 July 2025
Lumb
United KingdomGreat enjoyable stairschallenging for 75 yearold
Stayed in July 2025
Reviewed: 20 July 2025
Philippa
United KingdomNothing
A very comfortable place to stay in the middle of Henley, and the dog loves staying there too!
Stayed in July 2025
Reviewed: 4 July 2025
Melissa
United StatesThe outdoor patio is open to the public, lots of local hang out every day with dogs and smoking. Love dogs, but they were on the patio furniture and some small dogs aggressive. Way too much smoke
Staff great, location the best, outdoor patio, fantastic tub
Stayed in July 2025
Reviewed: 28 June 2025
Shiels
United KingdomNeeded more conveniently place British plug sockets and USB ports.
It has character
Stayed in June 2025
Reviewed: 22 June 2025
Jennifer
United StatesThe stairs and lack of assistance to take Luggage upstairs
We loved the property and staff. Lots of stairs to carry suitcases… and they do not have staff assisting. They clean the room every day
Stayed in June 2025
Reviewed: 20 June 2025
Janice
United KingdomBed with a wooden frame at the base is unpleasant - banged my feet several times
Stylish, friendly, lovely ambiance , central location
Stayed in June 2025
Reviewed: 16 June 2025
Darren
United KingdomAircon was ineffective. Dormer windows rattled in the wind. Most of the hotel taken over by a wedding party in the courtyard, so everyone had to listen to that until around midnight.
Staff were very helpful. Bedding felt luxurious. Room was large and well appointed.
Stayed in June 2025
Reviewed: 13 June 2025
Robert
United StatesWater too hot
Breakfast was excellent!
Stayed in June 2025
Reviewed: 8 June 2025
Lynn
United KingdomNothing
Lovely roon, superb breakfast and very helpful staff
Stayed in May 2025
Reviewed: 7 June 2025
Jeffrey
United KingdomToo many steps with luggage
Always good, breakfast very good
Stayed in April 2025
Reviewed: 5 June 2025
Karen
United KingdomA noticeable mark on bedroom carpet.
Size of room Attentive staff Breakfast choice
Stayed in June 2025
Reviewed: 1 June 2025
Nicholas
CanadaNothing . Parking could be limited but we had no problem
Great location ,Lovely facility with large outside patio to relax , Nice friendly staff.
Stayed in May 2025
Reviewed: 26 May 2025
Rebecca
United KingdomThe only negative was that they allow dogs to stay, which is fine if they're well behaved. There was a dog in the room next to us who was barking all night long which disturbed our sleep. When we told the lovely lady at reception she apologised and said these owners have been told a number of times not to leave the dog in the room unattended but they keep doing it. We were offered a free upgrade on our next stay but I don't understand why these guests keep being allowed to stay with their noisy dog & disrupting other guests sleep?
Beautiful hotel, perfect location in the heart of Henley, lovely relaxing bar area, very friendly staff. Our room was beautiful, with a massive comfortable bed, big free standing bath, large shower and lots of other amenities like bathrobes, slippers, tea, coffee & hot chocolate (we don't drink tea/coffee & hotel rooms very rarely provide hot chocolate), biscuits, iron & ironing board, bottle opener, etc. Free secure parking.
Stayed in March 2025
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