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The roll top bath and the beautiful room

Stayed in August 2025

toilet had something in it when I arrived and seat had drips on it , so I advised reception who cleaned it room service was under staffed. reception unable to deliver something to my room due to no one to cover reception

as usual a very nice stay

Stayed in August 2025

There were a couple of aspects where the hotel would benefit from a bit more care and attention to detail. A red bull can outside our first floor not removed, some rusting on bathroom pipes that had extended onto tiles

The people were friendly and engaging

Stayed in August 2025

Location

Stayed in August 2025

Room was clean and fine but the decor is a little dated/standard, would suggest making it a little more special/updated

Breakfast was excellent although table would suggest a couple more round tables for larger parties. Location and staff were excellent

Stayed in July 2025

The only thing I noticed was that I could hear vents outside my window which were quite loud at times but I got off to sleep so it wasn’t too much of a problem.

Really lovely hotel , staff, position and comfort.

Stayed in August 2025

We had a fantastic dinner at the restaurant - the food ws excellent and the staff knowledgable and friendly.

Stayed in July 2025

The only negative was that the tall floor lamp didn't work & we needed it as it was a miserable day weather wise.

Fantastic location for the city centre. Polite friendly staff Lovely room

Stayed in August 2025

Feeling a little tired and a bit dark. Air conditioning struggled. Used to stay here before Covid and decor still looks the same. Also there used to be a valet parking service which would have helped if still available.

Excellent location and friendly staff.

Stayed in August 2025

Unfortunately the restaurant was closed due to the gas not working.

I booked it especially as it was a dinner bed and breakfast deal, but unfortunately the kitchen had a malfunction so we couldn’t have our dinner. But we ended up going to Browns next door for a very expensive meal instead. The bed was very comfortable and our room was upgraded for free + cocktails for free. The staff were extremely friendly & we would definitely visit again.

Stayed in July 2025

Could have been a bit cleaner - housekeeping was a bit hit or miss

Large, comfortable room in a good location with lots of character

Stayed in July 2025

The mattress was ok but I’ve slept on better.

Central and great staff

Stayed in July 2025

Some of the maintenance in the room was a bit tired. The shower guard leaked and the windows were not as clean as one would have liked. But these were quite minor points.

It had character and was comfortable.

Stayed in July 2025

Lovely old property with comfortable rooms.

Stayed in July 2025

No service or room service

Location

Stayed in July 2025

An extractor fan in the bathroom would have been good - it got very steamed up.

Beautiful decor, excellent breakfast, helpful staff, stylish old building. Clean, well equipped. Powerful shower.

Stayed in July 2025

Great location

Great room

Stayed in July 2025

Bathtube quite high, meaning for elderly people I can imagine not really easy to climb it to get under the shower. All in all not very elderly or walking impared people friendly. It starts with 3 very high steps at the staire at entrance. The lift was broken and could not be used. The bar is in a cellar and believe can olny be accessed though the staircase.

Room has a good size. Personnel very friendly and helpful. Windows can be opened. Room on the back very quiet

Stayed in June 2025

Some facilities like AC and lift out of order

Full of character, great location for Fitzwilliam Museum and centre

Stayed in June 2025

Room air conditioning was not working. Staff supplied a fan and offered discount on room price by way of compensation without being asked.

Stayed in June 2025

The air conditioning wasn’t working and it was very hot!

The location was perfect for the Corn Exchange, museums and shops.

Stayed in June 2025

It would have been useful to know the hotel is under some reconstruction when booking, the whole frontage is heavily scaffolded and also our courtyard was scaffolded so was not pleasant at all to sit out there under the metal beams and significant intrusion into the suite space. Our room wasn't ready on arrival at 3pm and we had to wait just over an hour and a half to access it. Staff were helpful and apologetic and we had a free cocktail in the lounge and the duty manager attended to the situation suitably, but this was still unacceptable (especially more when paying for a suite) and cut into our leisure time where we could have done something else and gone a little later if advised. There was an ant on the breakfast menu and when we commented, it was casually acknowledged that ants were an issue at the moment! In fairness, I only saw one but not too pleasant on your breakfast menu!

The suite we booked was lovely, spacious and comfortable. The bed was extra large and the linen quality was excellent for a great night's sleep. The bathroom area was large with a fabulous free standing bath and a monsoon shower, good products to use, too. Double vanity and a well presented space. Was nice to have a courtyard outside and the door to allow air through. Perfect temperature in the room even though was a really hot day, Fascinating glass covered original well feature in the room, quality TV and everything needed to relax and restore. Breakfast was good with a good range of food on the buffet and freshly cooked to order hot breakfast too.

Stayed in June 2025

Only that there was scaffolding outside our window but understand the reasons for this. Also there was no lift operating to the second floor.

The staff were very friendly and helpful even carrying my bag to the room. The deluxe room was lovely and comfortable. The bar area was very cozy.

Stayed in June 2025

Air conditioning not working

Location

Stayed in June 2025