Nothing comes to mind except the lift worried me a bit due to the noisy workings.

Really appreciated very efficient and friendly reception desk staff.

Stayed in July 2025

The mini fridge contained milk that was two days past its expiry date, though this was quickly replaced with an apology. The pool was quite cold, the hot tub button for bubbles was broken and the temperature was only lukewarm. The signal on the TV dropped out frequently, which was frustrating.

Check-in was smooth and easy, staff were welcoming, and the room was clean, spacious, and very comfortable with a huge bed. The spa area was tidy with an excellent sauna and steam room, and the pool itself is a good size. The restaurant looked inviting, with plenty of options for different dietary needs. There was also plenty of parking available, and the TV in the room had Sky Sports.

Stayed in August 2025

Great breakfast, friendly staff and large executive twin room with large bathroom

Stayed in July 2025

Nothin!

The room was big and bed very comfortable. We had drinks vouchers as we were a group celebrating our 60th birthdays! There were improvements underway so the reception was located in the spa so very busy. The spa facilities were good. Bar food and restaurant very good. The only criticism was that we were not able to leave our cases (we turned up early to go to the races) but that was due to no space available but probably due to the current works.

Stayed in July 2025

bit annoyed that we had to pay extra for the use of the pool because we didn't book the hotel direct. We were not aware of this and we have never experienced additional charges for the use of a hotel pool.

The room and overall hotel was nice... staff were all very welcoming.

Stayed in July 2025

Don’t book through booking.com, you have to pay extras for breakfast and the pool which everyone else had included.

Nice rooms, comfy and good breakfast

Stayed in July 2025

A charge is automatically applied to the bill for use of the pool and spa, and as we didn't use these facilities, we had to request that this was removed.

Room spacious, with air con which was very important during a heatwave. Staff very friendly and helpful. Excellent breakfast with plenty of choice. Evening meal in the restaurant was also very good. As the hotel was being refurbished, we were given vouchers for free drinks which we thought was a nice touch.

Stayed in July 2025

Thought it was a bit overpriced and didn't include breakfast.

Enjoyed our stay. Friendly staff, lovely room and good facilities.

Stayed in May 2025

Mugs and cups to small.

Everything excellent. Food and staff superb.

Stayed in May 2025

Certain parts of this hotel is very dark and it’s a shame as it could be a great hotel. I found a couple of staff not friendly or helpful it found some of the staff amazing.

Breakfast was fine. Most of the staff were very good. My granddaughter wanted an ice lolly and one of the staff , got one for her, which was great.

Stayed in May 2025

Lovely spa, beautiful rooms and the restaurant had some amazing dishes

Stayed in March 2025

218 couldn't open window so no fresh air Shampoo etc too high and in the wrong place as is the hot & cold taps should be lower and reachable from sitting in bath.

Clean and tidy, pleasant staff

Stayed in April 2025

Every thing was too expensive

All lovely but already expensive and then we paid for breakfast and extra to use the pool. We ate in the bar the food and drink was very good but again too expensive. I know you get what you pay for but what we got should have been a lot cheaper.

Stayed in April 2025

Expensive food

Very good room

Stayed in April 2025

Spa costs extra money if you are a booking.com customer

Bar and breakfast very good service

Stayed in April 2025

We had booked two rooms both with double beds but had only two single beds in the room which were slightly uncomfortable.

Food was above expectation, staff was very friendly. The spa was excellent and not too crowded. Good location not too far from Newbury town centre.

Stayed in March 2025

Nothing

Location excellent, welcoming and friendly

Stayed in March 2025

Slightly restricted menu with NO CUSTARD.

Friendly service with plenty of seating. Birthday presentations for each table well supported by staff and guests.

Stayed in March 2025

Not 100% fully accessible - quite a variation in levels between areas, in corridors and reception. Not always with handrails. Slope between reception and restaurant steep. Lift to bar not working. Disabled toilet available and clean. Would have preferred mugs rather than cup and saucer. Don’t like self service breakfast particularly for basic tea/coffee and toast. Very expensive morning coffee.

Plenty of friendly and attentive staff Very good rooms - spacious, well equipped Love the Temple Spa products Disabled parking right outside reception

Stayed in February 2025

good

Stayed in December 2024

Nothing

Great

Stayed in January 2025

The rate which doesn’t include breakfast

The room and cleanliness. Staff are welcoming.

Stayed in December 2024

Toilet flush system in all rooms was very difficult to use . Disabled lift was unreliable. The person with us got stuck in it !!!! Short sentence to stand up your stay pleasantPlea pleasant

Good food , friendly staff, good location for the wedding we was attending.

Stayed in November 2024

We were happy with hotel

Breakfast good, location great.

Stayed in November 2024