Reviews of Crowne Plaza Leeds by IHG 4 stars
Wellington Street, Leeds, LS1 4DL, United Kingdom
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewAir conditioning quit 2 nights and not fixed. They tried but nothing fixed offered fan but did not deliver it Worst sleeping night
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewIt was nice hotel but Parking cost was extortionist and please next time it should be made clear Parking available trick as it cost me £18.50 which was pathetic. Thanks to the Booking. Com for offering me genius complimentary breakfast. I really appreciate it. It should clearly state paid Parking or free parking.
Parking cost luckily I had cash with me otherwise it would have been nightmare.
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewPerfect for what we wanted
Pool was unexpectedly smaller than the photos online gave the impression. It was very busy too but still good
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewGreat location for centre
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewVery nice rooms and entrance. Staff very friendly.
Air con didn’t work well enough and couldn’t open window so room was stifling and far too hot.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNice entrance & interior in main lobby & restaurant area. Happy there was hot chocolate packets in room as i never drink tea/ coffee so that was a nice touch. Breakfast selection was yummy and fresh with good variety. Bedrooms were very comfortable and spacious. 13/15 minute walk to centre. Car park had plenty of spaces. Swimming pool was perfect temperature. Ambience of hotel and restaurant was calm and comfortable. Evening meal was tasty with plenty of options for food
Pool area and bathrooms in bedroom could do with a nice decorative uplift to suit rest of hotel down stairs. If you use gym you have to go all the way into swimming pool changing rooms to store any belongings, would be useful if there was some lockers/ storage upstairs for gym users. No where to put towels when in the pool area, could put some hooks up on wall.
Thank you for sharing such a detailed review! We're so glad to hear that you enjoyed the overall ambiance of the hotel, especially the entrance, breakfast, and comfortable rooms. We’re also happy to know the hot chocolate packets were a pleasant surprise for you! We truly appreciate your feedback about the pool area, gym storage, and bathroom décor. We’re always looking for ways to improve, and your suggestions are definitely helpful. We’ll certainly look into adding more convenient storage options for gym users and possibly adding hooks in the pool area. As for the bathroom updates, we’ll consider a refresh to better align with the overall aesthetic of the hotel. Thanks again for your thoughtful comments, and we hope to welcome you back soon!
Thank you for sharing such a detailed review! We're so glad to hear that you enjoyed the overall ambiance of the hotel, especially the entrance, breakfast, and comfortable rooms. We’re also happy to know the hot chocolate packets were a… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation, friendly and helpful staff, cleanliness, pool.
Hard pillows and uncomfortable bed.
Thank you for your feedback! We're so glad to hear you enjoyed the location, the friendly staff, and the cleanliness of the hotel, as well as the pool. We truly appreciate you sharing your thoughts on the pillows and bed—comfort is important, and we’ll take your comments into consideration as we work to improve the guest experience. We hope to welcome you back for a more restful stay next time!
Thank you for your feedback! We're so glad to hear you enjoyed the location, the friendly staff, and the cleanliness of the hotel, as well as the pool. We truly appreciate you sharing your thoughts on the pillows and bed—comfort is impo… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBreakfast
Lights in room didn't work properly, weren't fixed till afternoon of second day was no plug in room for bath took till 8.30 pm on 2cnd night to get one , cleaner didn't make beds when doing room.and only emptied bins and then left bag of rubbish in bedroom still , not great at that price!!!
Thank you for sharing your experience. We’re really sorry to hear about the issues you encountered during your stay, especially regarding the lighting, plug, and cleaning. That’s definitely not the standard we aim for, and we apologize for the delays in getting these things resolved. Your feedback is important, and we’ll be addressing these concerns with our team to ensure this doesn’t happen again in the future. We appreciate you bringing this to our attention and hope you’ll give us another chance to provide a better experience next time.
Thank you for sharing your experience. We’re really sorry to hear about the issues you encountered during your stay, especially regarding the lighting, plug, and cleaning. That’s definitely not the standard we aim for, and we apologize for … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGluten Free breakfast options were excellent. Restaurant staff and reception staff were really helpful & courteous
The cardiovascular equipment in the gym was a little outdated in my view compared to what I'd expect for the price we paid. The sound proofing in the bedrooms and adjacent corridors was a little under-expectaction - other guests could easily be heard talking in the rooms nearby.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBreakfast good - staff lovely
Prices of drinks - bed too hard and bedding cheap
Thank you for your thoughtful review! We're so happy to hear that you enjoyed the gluten-free breakfast options and that our staff made you feel welcomed and well taken care of. We’ll be sure to pass along your kind words to the team. We also appreciate your feedback regarding the gym equipment and soundproofing. We’ll take a look at the cardio equipment to see where improvements can be made, and we understand how noise from adjacent rooms could be disruptive. We’ll look into ways to improve the soundproofing to ensure a more peaceful stay for our guests. Thanks again for sharing your experience, and we hope to have the chance to welcome you back!
Thank you for your thoughtful review! We're so happy to hear that you enjoyed the gluten-free breakfast options and that our staff made you feel welcomed and well taken care of. We’ll be sure to pass along your kind words to the team. … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClean and posh
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClean and tidy
Nothing
Thank you so much for your kind words! We're thrilled to hear that you had a great stay, and we’ll be sure to pass on your special mention to the staff—they’ll be so happy to know their efforts stood out to you. We appreciate you taking the time to share your feedback, and we look forward to welcoming you back again soon!
Thank you so much for your kind words! We're thrilled to hear that you had a great stay, and we’ll be sure to pass on your special mention to the staff—they’ll be so happy to know their efforts stood out to you. We appreciate you taking… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLovely staff, good breakfast and pool facilities
Reviewed: 31 August 2025 · Stayed in August 2025
Verified review