Reviews of Crowne Plaza London Ealing by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Western Avenue, Ealing, London, W5 1HG, United Kingdom
#581 of 1,102 hotels in London
Guests' ChoiceReview Score
Based on 1121 hotel reviews
8.0Score breakdown
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Cleanliness
8.5
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Comfort
8.5
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Location
7.9
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Facilities
8.2
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Staff
8.7
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Value for money
7.8
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Free Wifi
8.5
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Reviewed: September 5, 2025
Mark
United Kingdom2 Reviews9.0Wonderful- • Leisure trip
- • Group
- • Standard Queen Room with Bathtub
- • Stayed 1 night
- • Submitted from a mobile device
Location was a bit awkward
Good service, clean and tidy
Stayed in September 2025
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Reviewed: September 1, 2025
Juliette
United Kingdom13 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Premium Queen Room with sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
How to find the entrance by sat nav.
Its proximity to Wembley Stadium.
Stayed in August 2025
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Reviewed: September 1, 2025
Claire
United Kingdom1 review9.0“Welcoming staff, excellent breakfast, good for weekend break”- • Leisure trip
- • Family with young children
- • Premium Queen Room - Top Floor
- • Stayed 1 night
- • Submitted from a mobile device
Quite pricey
Stayed for weekend break incorporating a concert at Wembley. Requires a 1 hr walk back if you don’t fancy the fight for public transport, however is right next to Hangar Lane tube. A good hotel, excellent breakfast and the staff were all welcoming, smiley and efficient. Would recommend.
Stayed in August 2025
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Reviewed: September 1, 2025
Susan
United Kingdom5 Reviews8.0“Nice comfortably stay with helpful and friendly staff.”- • Leisure trip
- • Family with young children
- • Junior King Suite with Living Area
- • Stayed 1 night
- • Submitted from a mobile device
The location of the hotel was quite awkward to drive into as on a very busy junction .
Very clean and staff were very helpful and friendly. Room was great.
Stayed in August 2025
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Reviewed: August 31, 2025
Darren
United Kingdom10 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • Standard Queen Room with Walk-In Shower
- • Stayed 1 night
- • Submitted from a mobile device
Due to Coldplay concert the rate tripled and didn't include breakfast
Great service in reception, restaurant, good location, clean & comfortable room. Close to tube station
Stayed in August 2025
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Reviewed: August 28, 2025
Sinead
United States3 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
Would have liked a pool.
Love the location near the tube and bus stop. Staff were so helpful and friendly Breakfast was very nice too
Stayed in August 2025
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Reviewed: August 27, 2025
Susan
United Kingdom3 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Price was very high £389 for one night with breakfast but without free cancellation.. If I hadnt booked well in advance I could have got a room much cheaper. Maybe this cheaper rate should be offered if available at check in?? Had to go with what was available due to short supply for Wembley concert
Early check in Air conditioning Bottle of water Good toiletries Lovely staff Excellent breakfast
Stayed in August 2025
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Reviewed: August 24, 2025
Nuala
United Kingdom1 review8.0“Good location, very helpful staff & clean hotel.lovely breakfast”- • Leisure trip
- • Family with young children
- • Junior King Suite with Living Area
- • Stayed 1 night
- • Submitted from a mobile device
The pizza in restaurant. But staff saw that it wasn’t good and brought us different food.
Very friendly welcoming staff
Stayed in August 2025
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Reviewed: August 24, 2025
Hayder
United Kingdom26 Reviews3 helpful votes7.0“Fine but totally spoiled by the car parking fine.Seriously considering a formal complaint”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Car park with poor management. I paid for car park yet got a parking ticket fine. Contacted receptionist 3 times but No help not even emailing a receipt of my stay to provide to the parking company. A very upsetting experience
Good location meeting my needs
Stayed in June 2025
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Reviewed: August 18, 2025
Anwaar
United Kingdom13 Reviews4 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 6 nights
- • Submitted from a mobile device
location was good just get on the underground and can go anywhere.
Stayed in August 2025
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Reviewed: August 4, 2025
Amy
United Kingdom6 Reviews7.0“Grim hotel but nice breakfast”- • Leisure trip
- • Couple
- • Standard Queen Room with Bathtub
- • Stayed 1 night
- • Submitted from a mobile device
Rooms were awful. So dated, wall paper hanging off. Decor still in the 80’s.
Breakfast was fab.
Stayed in August 2025
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Reviewed: August 4, 2025
Wing
United Kingdom6 Reviews8.0“Great location for staying near Wembley just needed to be a bit more aware ourselves of tube stations and where they wen”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
It was clean and tidy and convenient for us staying near Wembley
Stayed in July 2025
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Reviewed: August 1, 2025
Graham
United Kingdom3 Reviews9.0“Staff excellent”- • Leisure trip
- • Solo traveler
- • Standard Queen Room with Bathtub
- • Stayed 1 night
Excellent breakfast Room very clean
Stayed in July 2025
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Reviewed: July 28, 2025
Melanie
United Kingdom47 Reviews6 helpful votes7.0“OK hotel (price to location ratio ok), good breakfast.”- • Leisure trip
- • Couple
- • Standard Queen Room with Walk-In Shower
- • Stayed 1 night
Wi-Fi: Rubbish and unusable
Room: Good size and clean Bed: Comfortable, felt like a small double Bathroom: Clean, shower was ok (acceptable water pressure but not great) Location: Good, just over the road from the tube Staff: Good Breakfast: Cooked was great.
Stayed in July 2025
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Reviewed: July 27, 2025
Dawn
United Kingdom8 Reviews8.0“Perfect location friendly staff . Room wasn’t quite ready so used the bar nice area and able to relax”- • Leisure trip
- • Travelers with friends
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Curtains could do with a clean as stained in areas which didn’t notice until closed.
Good location from tube. Staff we came in contact with were very helpful and friend
Stayed in July 2025
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Reviewed: July 26, 2025
Acoustevents
United Kingdom5 Reviews9.0“Simply a Fabulous experience for both of us. Especially that they remember our anniversary.”- • Leisure trip
- • Couple
- • Standard Queen Room with Walk-In Shower
- • Stayed 1 night
Paying £19 for parking was the only issue, really! That forces us to look for a different spot to park our car.
The room was fantastic, and the staff's greeting was exceptional. They even planned and secretly left champagne and chocolate in the room to celebrate our anniversary and enhance our stay.
Stayed in June 2025
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Reviewed: July 25, 2025
Kevin
Italy6 Reviews9.0“Very lovely holidays, love from Italy”- • Leisure trip
- • Family with young children
- • Premium Queen Room with sofa bed
- • Stayed 3 nights
Nothing to say about the hotel and the staff; the underground station is 3 minutes from the hotel but 25-30 minutes from London center, so it has to be kept in mind.
The first thing I noticed is the hospitality of the crew; they really know how to treat their clients. Thanks to them and the beauty of London, we spent an exceptional holiday with my family. The bedroom was clean and spacious for us, and also the bed was really comfortable. The staff was ready for any minimal request and ready to help us. I do not remember the names of the lovely staff but they were brilliant from reception to the restaurant staff. We will surely come back and recommend the hotel to our acquaintances for their holidays in London. The hotel is 2 minutes from Hanger Lane underground station. The breakfast was abundant and delicious and the staff taking care of us during the breakfast is so lovely, gentle, intentional and ready to help; my mum was so touched.
Stayed in July 2025
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Reviewed: July 20, 2025
Charles
United Kingdom35 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Staff were exceptionally friendly and helpful. Everything was very good
Stayed in July 2025
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Reviewed: July 15, 2025
Elisha
United Kingdom12 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Queen Room - Disability Access/Ground Floor
- • Stayed 1 night
- • Submitted from a mobile device
A little noisy but I guess to be expected on a main ring road.
The hotel was lovely and clean. Staff were very helpful, welcoming, and polite. Able to use a microwave in restaurant which was very handy with little ones.
Stayed in May 2025
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Reviewed: July 9, 2025
Ian
United Kingdom3 Reviews7.0“Flaterred to deceive accommodation- lovely staff”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Room was dated, also having to pay for carparking and no breakfast in the room cost of £179
Locality to events at Wembley
Stayed in July 2025
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Reviewed: June 30, 2025
Timothy
United Kingdom2 Reviews7.0“Good stay for Wembley trip”- • Leisure trip
- • Couple
- • Standard Queen Room with Bathtub
- • Stayed 1 night
- • Submitted from a mobile device
Bed was a bit too soft and sheets were clean but a bit old
Bit dated but looked after. Well sound proofed
Stayed in June 2025
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Reviewed: June 30, 2025
Charlene
Ireland1 review2 helpful votes9.0“Perfect for what we needed, 1 night stay after a concert, very clean and comfortable”- • Leisure trip
- • Travelers with friends
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Convenient
Stayed in June 2025
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Reviewed: June 29, 2025
David
United Kingdom6 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Queen Room with Walk-In Shower
- • Stayed 2 nights
- • Submitted from a mobile device
Cleaner knocking on the door at 10am on the day we were checking out by 12.
Polite reception staff. Amazing breakfast.
Stayed in June 2025
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Reviewed: June 25, 2025
Richard
United Kingdom10 Reviews1 helpful vote9.0“Cracking stay close to underground and easy to get around”- • Leisure trip
- • Couple
- • Standard Queen Room with Bathtub
- • Stayed 1 night
- • Submitted from a mobile device
The staff seemed unenthusiastic and a little bored and slow
Scored very well, breakfast was fantastic
Stayed in June 2025
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