8.0

Opiniones del Crowne Plaza Gerrards Cross by IHG 4 estrellas

Oxford Road, Gerrards Cross, Beaconsfield, HP9 2XE, Reino Unido

  • Maria

    Escrito en 13 de marzo de 2025 · Se alojó en marzo de 2025

    Comentario auténtico

    Spa gratis y entrada permitida a niños

    Habitación pequeña

    Respuesta del alojamiento:

    Dear Guest, Thank you for taking the time to share your feedback! We are delighted to hear that you enjoyed staying with us. We take pride in providing a clean, neat, and comfortable environment for our guests. Our goal is to ensure that all of our guests have an enjoyable stay with us and we appreciate your feedback as it helps us to strive for excellence. Kind regards, Crowne Plaza Gerrards Cross

    Dear Guest, Thank you for taking the time to share your feedback! We are delighted to hear that you enjoyed staying with us. We take pride in providing a clean, neat, and comfortable environment for our guests. Our goal is to ensure that al… Mostrar más

    Crowne Plaza Gerrards Cross by IHG
    14 de marzo de 2025
  • Luis

    Escrito en 28 de agosto de 2024 · Se alojó en agosto de 2024

    Comentario auténtico

    Atención del personal del Restorán, muy buena atención, gracias!!!

    Me cargaron garantía de 100 libras a mi tarjeta de crédito, espero me la reversen a mi tarjeta.

    Respuesta del alojamiento:

    Thank you kindly for your amazing rating and review, Luis. We're happy to know that you enjoyed the hotel and we genuinely hope to see you again! As promised, we have reversed the security pre authorisation and, If it's not already back with you, It should be today. The time it takes does vary, depending on your bank but, considering when it was released, It should be back with you now. Thank you again! Kind Regards, Reception Team

    Thank you kindly for your amazing rating and review, Luis. We're happy to know that you enjoyed the hotel and we genuinely hope to see you again! As promised, we have reversed the security pre authorisation and, If it's not already … Mostrar más

    Crowne Plaza Gerrards Cross by IHG
    30 de agosto de 2024
  • Angelly

    Escrito en 7 de julio de 2024 · Se alojó en junio de 2024

    Comentario auténtico

    La limpieza. Todo estaba muy limpio

    En el desayuno, el personal no era tan amable

    Respuesta del alojamiento:

    Thank you so much, Angelly. We are happy to see that you enjoyed your stay with us, especially regarding the result of our housekeeping team's hard work. Thank you for staying with us and taking the time to review your stay. We're sorry that you found our staff to not be friendly enough, this seems to be a rarity and we're sure there's a cause or misunderstanding but we'll look into this for you We hope you decide to stay with us again, where you will surely receive service with a smile. Kindest Regards, Stephen & The Team

    Thank you so much, Angelly. We are happy to see that you enjoyed your stay with us, especially regarding the result of our housekeeping team's hard work. Thank you for staying with us and taking the time to review your stay. We're … Mostrar más

    Crowne Plaza Gerrards Cross by IHG
    8 de julio de 2024
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  • Juan

    Escrito en 29 de junio de 2024 · Se alojó en junio de 2024

    Comentario auténtico

    Excelente

    Respuesta del alojamiento:

    Thank you for the 10, Juan! We appreciate you staying with us and we're so happy to see that you thoroughly enjoyed your stay at the Crowne Plaza, Gerrard's Cross. We hope you stay with us again Kindest Regards, Stephen & The Team

    Thank you for the 10, Juan! We appreciate you staying with us and we're so happy to see that you thoroughly enjoyed your stay at the Crowne Plaza, Gerrard's Cross. We hope you stay with us again Kindest Regards, Stephen & The … Mostrar más

    Crowne Plaza Gerrards Cross by IHG
    30 de junio de 2024
  • Sandra

    Escrito en 19 de junio de 2024 · Se alojó en mayo de 2024

    Comentario auténtico
  • Alberto

    Escrito en 7 de junio de 2024 · Se alojó en junio de 2024

    Comentario auténtico

    El personal y el servicio de restaurante son excelentes

    Respuesta del alojamiento:

    Thank you for taking the time to review your stay, Alberto, Your positive feedback about The Crowne Plaza, Gerrard's Cross is very much appreciated. We are glad to hear that you had an enjoyable stay and that our team made a positive impression. We hope to welcome you back in the near future. Kindest Regards, Stephen & The Team

    Thank you for taking the time to review your stay, Alberto, Your positive feedback about The Crowne Plaza, Gerrard's Cross is very much appreciated. We are glad to hear that you had an enjoyable stay and that our team made a positive i… Mostrar más

    Crowne Plaza Gerrards Cross by IHG
    12 de junio de 2024
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  • Alberto

    Escrito en 25 de mayo de 2024 · Se alojó en mayo de 2024

    Comentario auténtico

    El trato de todo el Personal en excelente

    No entiendo que hagas una reserva con desayuno incluido y que si quieres unos huevos benedictinos los tengas que pagar aparte Las dos próximas volveré pero sin desayuno incluido Desayuno mis huevos benedict a la carta y me saldrá más barato Creo que deferían de buscar una solución Gracias

    Respuesta del alojamiento:

    Thank you so much for the great review of your recent experience at the Crowne Plaza, Gerrard's Cross, Alberto. We appreciate your recognition, we find it very easy to be welcoming and helpful with our guests when you're such genuinely lovely people. We apologise that some of our off the menu items aren't inclusive with the buffet style breakfast. We're continuously reviewing and amending all of our menus and will take your feedback into consideration as we continue to do so. We can't wait to welcome you back and see you again. Kindest Regards, Reception Team

    Thank you so much for the great review of your recent experience at the Crowne Plaza, Gerrard's Cross, Alberto. We appreciate your recognition, we find it very easy to be welcoming and helpful with our guests when you're such genuin… Mostrar más

    Crowne Plaza Gerrards Cross by IHG
    26 de mayo de 2024
  • Anabel

    Escrito en 25 de marzo de 2024 · Se alojó en marzo de 2024

    Comentario auténtico

    El personal del desayuno, especialmente Twinkle fue muy amable con nosotras.

    Nos hicieron una retención bancaria y aún no hemos recibido ese dinero.

    Respuesta del alojamiento:

    Thank you so much for that lovely review of your experience at the Crowne Plaza, Gerrard's Cross, Twinkle will be delighted to know that her hard work and positive attitude was recognised. We're sorry to hear that you've not received your money back into your account yet. The process of releasing a preauthorisation and the time it takes to complete, leans heavily on your bank. The full time is usually 3-5 working days from the time of departure. I can see that, at the time of me writing, it is still within that timeframe. Please follow up with your bank if your money is not back in your account by next week as we no longer have any access to your funds or the status of the transaction. and have no ability to speed that transaction up. Our Payment Service Provider has confirmed that your money has been released on our end. We hope to see you again, in the future, Kindest Regards, Stephen & The Team

    Thank you so much for that lovely review of your experience at the Crowne Plaza, Gerrard's Cross, Twinkle will be delighted to know that her hard work and positive attitude was recognised. We're sorry to hear that you've not rec… Mostrar más

    Crowne Plaza Gerrards Cross by IHG
    29 de marzo de 2024
  • David

    Escrito en 3 de septiembre de 2023 · Se alojó en septiembre de 2023

    Comentario auténtico

    El desayuno excelente. El trato personal excelente. Volveremos 🥰

    Respuesta del alojamiento:

    Hello David, Thank you for taking the time to tell us about your experience at Crowne Plaza GERRARDS CROSS. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Beata & the Team

    Hello David, Thank you for taking the time to tell us about your experience at Crowne Plaza GERRARDS CROSS. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the … Mostrar más

    Crowne Plaza Gerrards Cross by IHG
    4 de septiembre de 2023
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