Room was small & didn't have comfortable seating

Location

Stayed in September 2025

Nothing to complain about, except when they are busy table service can be a bit of a wait sometimes

Lovely old Hotel, was in room 26 which backs onto the garden, it was like a little apartment with your own front door, the bed was huge and shower facilities clean. Can't fault the breakfast,plentiful selection,was very tasty, had dinner on one night and there Sunday roast which was delicious and plenty of it. We were there from Friday until Monday and Banbury is a handy base for visits to Warwick, the Cotswolds and Biceter Village. .and would definitely visit again, staff are amazing as well .

Stayed in September 2025

Lots of noise throughout the building, people slamming doors and stomping up and down the corridors. And sadly, The bathroom was very unappealing, the room was redecorated but the bathroom just looked tired and forgotten. The lady working Breakfast as well, seemed to be on her own and we waited almost 40 minutes for our cooked food.

Bed was very comfy, we both had a very good nights sleep. Also, breakfast was very delicious with a good selection.

Stayed in August 2025

Damp and musty - such a shame, hotel could be so beautiful but needs a lot of maintenance. Walls in bedroom were wet with damp as it rained. Plaster coming off wall in places. Fan in bathroom not sufficient so just added to the added to the moisture Curtains didn’t fit window so let light in Single duvet in a double cover was uncomfortable.

Location to town is good. Safe parking at the back. Staff were very welcoming and friendly Beds were really comfy

Stayed in August 2025

Slow service in restaurant for breakfast

Staff lovely amazing atmosphere and beautiful place even bottle of water. Reception staff really lovely

Stayed in August 2025

Very friendly welcome, perfect room, lovely breakfast, very helpful owners, would 100% use again

Stayed in August 2025

Uneven/broken cobbles, no light outside to walk to room outside in evening. Had to ask ask for room to be cleaned on 3rd day (which was done perfectly) apparently due lack of staff. Cooked breakfast not pleasant to eat, lot of frozen cooked food ie sausages Pancakes best choice, old withered fruit at breakfast again no consistency. Lot of dog poo 💩 in garden, found no poo bins. I had 2 dogs and cleaned up after mine. Really needs a gardener regularly very unkept. Needs management to stay to see their issues and support staff.

The fact that I had a ground floor room. Stay were great and helped but not consistent Each day. Room good and clean when arrived . Evening meal good. On early leave on Tuesday chef made pancakes and bacon roll for my son, great touch. Great fresh warm pastries 🥐

Stayed in August 2025

Great central location. Staff were all extremely welcoming, friendly and helpful. Food was very good value.

Stayed in August 2025

Took long time to serve breakfast

|Good location

Stayed in August 2025

Due to the age of the hotel you do hear some floorboard noise at night from other rooms.

Good stay the Cromwell staff welcoming and attentive, Breakfast was very good and recommended.

Stayed in August 2025

Room on top floor, no lift, anyone with mobility issues I would not recommend, we were visiting to meet family so did the job for a 2 day stay, out most of the time only to return for bedtime, old building so does need a lot of work to bring up to standard, scaffolding at back so I take it some work is being done but no workmen there during our stay

Good central location, not far to train station, hotel room very cosy, just pleased it wasn't too hot when we were there as no AC, pleasant staff, good value for money, lovely room looked out to the back garden

Stayed in August 2025

Excellent value for money. The staff were really helpful, nice breakfast and dinner. Clean rooms. A great base for visiting the Cotswolds.

Stayed in August 2025

Very handy location

Stayed in August 2025

Had guest join us for breakfast. Seems there was not enough food to go round and the coffee was quite ordinary. Breakfast was not value for money given the tiny slice of toast with avo.

Staff were great. Room was adequate for our needs. Loved the town. Free parking.

Stayed in August 2025

Stairwell areas very tired looking. Room decor dark giving a cold feel (room 11). Bar door was open so felt a bit draughty and chilly whilst eating our evening meal but that's unfortunate as weather not as warm as it had been. Service a little slow at breakfast but the young lad was doing incredibly well as he was on his own and having to deal with a rather difficult couple at the next table. These are just personal.niggles and would not put us off staying again.

Amazingly friendly staff Super comfy bed Great location Tasty food Free parking Room had secondary glazing which was a bonus, as we had a room at the front of the hotel overlooking the fairly busy road.

Stayed in August 2025

Very vibrant

Stayed in August 2025

On the Sunday morning I was woken by the noise from some of the other visitors who played loud music at 7am. I don't hold the hotel responsible for this but it did ruin my lie-in.

The staff were helpful and friendly. The room had everything I needed, including a powerful shower in the bathroom and a very comfy bed. Breakfast was satisfying and the hotel is in a nice location.

Stayed in August 2025

It’s an old building so steps in and out of most areas which if less mobile you need to consider. But other than that nothing to dislike.

Staff welcoming and friendly. Liked you could park prior to check in as we wanted to arrive early and look around the town. Room clean and well equipped (fan really appreciated) There was a quiz on which was fab. Requested ground floor room as my Mum has mobility issues (if you need this you must book a double) and this was accommodated. Location fab - cross the road and you are in the town. Great offer on 2 mains and 2 drinks for £27.50 (Mon -Fri) and breakfast there was plenty of choice (warm pastries were delish)

Stayed in August 2025

Lovely character building but showing its age and looking a little tired - needs a little TLC.

Staff were welcoming and a great central location. Comfy bed and pillows.

Stayed in August 2025

Our first room was on the top floor. Very hot for our dog . Managed to change our room for a ground floor. The receptionist was very understanding and sorted the issue out with no fuss at all .

Friendly staff, very helpful

Stayed in August 2025

The staff are brilliant

Stayed in August 2025

There was no real ale on for the whole of the weekend!

Friendly, helpful staff

Stayed in August 2025

It’s a period property so the floor creaked a little - we soon got used to it! 😂 no Ubers but the local taxi services were very reliable.

We had a huge room which included a sofa bed. The room was clean and comfortable. Loved that they had bottles of water in the room. The bed was comfortable too. We visited Spiceball park which was a 15 minute walk away plus in the evening we got a taxi to the shopping centre - there was a huge M&S, Primark and TK Maxx plus coffee shops. We arrived by train from Banbury - it was just a 15 minute walk to the hotel. We walked by independent shops and eateries on the way. The pub and food were nice and the staff were incredibly friendly.

Stayed in August 2025

Our room was a little noisy, as it looked over the street.

I liked the historical atmosphere and the friendly staff.

Stayed in July 2025