Reviews of The Craiglands Hotel Sure Hotel Collection by Best Western 3 stars
Cow Pasture Rd, Ilkley, Ilkley, LS29 8RQ, United Kingdom
#18 of 22 hotels in Ilkley
Guests' ChoiceReview score
Based on 1722 hotel reviews
7.9Score breakdown
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Cleanliness
8.5
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Comfort
8.5
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Location
8.9
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Facilities
7.9
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Staff
8.6
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Value for money
8.4
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Free WiFi
8.7
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Reviewed: 4 September 2025
Norbury
United Kingdom1 review9.0Superb- • Leisure trip
- • Couple
- • Executive King/Twin
- • Stayed 1 night
- • Submitted via mobile
All the corridors and stairs
Lovely area
Stayed in August 2025
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Reviewed: 3 September 2025
Elaine
United Kingdom26 reviews9.0“A very good place to explore Wharfedale”- • Leisure trip
- • Couple
- • Deluxe King Room - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
It could do with more information on local walks, transport etc. Perhaps we didn't pick up the right brochures but the variety did not have a wide choice I know that people arrive and are taken by coach on their trips , however for some independent travellers to |lkley, there are many amenities close to the hotel such as the theatre , Library with local information and a lovely walk to Ilkley Tarn , right behind the hotel { but up hill and through bracken} That was a quiet haven to read or relax, and had an interesting history to it. In October there is the Ilkley Literary festival.
Position for sightseeing the Dales, also near station and bus station. Local walks. The room had a view over the valley as we had asked. the queen size bed was excellent. the double sink in the bathroom was a bonus . the shower worked well.
Stayed in September 2025
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Reviewed: 3 September 2025
Martin
United Kingdom1 review7.0“Lovely couple of very relaxing days in a lovely old style hotel”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
We didn't eat there,so cannot rate.
The peace and quiet. Off any main roads. Very clean room witha very comfortable bed.Plenty of parking spaces.
Stayed in August 2025
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Reviewed: 3 September 2025
David
United Kingdom68 reviews4 helpful votes8.0“Not bad”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Can’t open windows
Price breakfast
Stayed in August 2025
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Reviewed: 1 September 2025
Stuart
United Kingdom4 reviews8.0“A comfortable, charming historic hotel in a wonderful setting that I would happily go back to.”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
It was quite a long walk to my room and the staircases were surprisingly steep, in places. However it was good training for walking on Ilkley Moors.
I was allowed to park my motorcycle in front of the hotel as the main car park was made of large stones which were very difficult for me to ride on. The hotel looked like it had some history and I enjoyed its ambience.
Stayed in August 2025
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Reviewed: 31 August 2025
Steve
United Kingdom4 reviews9.0“Enjoyable stay in a very handily located clean and well maintained hotel”- • Leisure trip
- • Couple
- • Double Room - Disability Access
- • Stayed 1 night
All good.
Large bedroom with excellent bed and quality shower room.
Stayed in August 2025
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Reviewed: 31 August 2025
Christopher
United Kingdom4 reviews8.0“Lovely hotel and place to visit would come again”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Room was sloped and dated a little.
The looks and the area
Stayed in August 2025
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Reviewed: 31 August 2025
Woods
United Kingdom17 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Got a room uppgrade, very spacious and clean, friendly staff, nice location, would stop again.
Stayed in August 2025
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Reviewed: 31 August 2025
Jill
United Kingdom9 reviews1 helpful vote8.0“A comfortable stay in a beautiful location.”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
The hotel felt a bit tired .. the stairs creaked.
The location, the friendly staff and the comfortable room. The hotel was good value for a short stay.
Stayed in August 2025
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Reviewed: 30 August 2025
Denise
United Kingdom6 reviews1 helpful vote8.0“Last minute decision to stay in the area. Very good value for money hotel.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
Limited plug sockets particularly around the bed.
Large comfortable room. Good bathroom with bath tub.
Stayed in August 2025
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Reviewed: 30 August 2025
Carol
United Kingdom6 reviews7.0“Great value hotel, would definitely stay again.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
No plug sockets beside the bed. Difficult to find anyone on reception. Our safe didn’t lock.
Room was spacious, good bathroom, clean and comfortable, tea and coffee making. Great value. Breakfast was fabulous.
Stayed in August 2025
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Reviewed: 29 August 2025
Claire
United Kingdom7 reviews9.0“A huge hotel overlooking Ilkley town - very convenient.”- • Leisure trip
- • Group
- • Executive King/Twin
- • Stayed 1 night
- • Submitted via mobile
We requested single beds but it was just two singles pushed together so effectively a double.
The hotel is in a great location - walking distance from the town centre. The staff were helpful when I needed to call a breakdown service and have my car towed! The room was generally quiet except for a few creaky floorboards.
Stayed in August 2025
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Reviewed: 28 August 2025
Mike
Spain40 reviews4 helpful votes9.0“A touch of luxury”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
Very old building, but had most modern facilities
Stayed in August 2025
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Reviewed: 27 August 2025
Richard
United Kingdom11 reviews7.0“Entirely adequate for a one night stay.”- • Leisure trip
- • Couple
- • Executive King/Twin
- • Stayed 1 night
- • Submitted via mobile
Location.
Stayed in July 2025
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Reviewed: 26 August 2025
Anne
United Kingdom26 reviews5 helpful votes8.0“I’ve stayed here a few times. Always good value and”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Some areas looking a bit tired but seems to be improvements/refurbishment going on.
Visiting family so location perfect. Staff are lovely. I have stAyed here a few times and it just gets better. And it’s the cheapest hotel in the area. This visit, it looks like there has been some refurbishment so much improved so even better value for money.
Stayed in August 2025
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Reviewed: 25 August 2025
Turner
United Kingdom1 review8.0Very good- • Solo traveller
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
The floorboards on the top floor were very noisy & creaky, you could hear everyone passing by your room at night, especially those young adults who got a bit excited..
The hotel looked like a 5-star resort. The staff were nice & polite and always available for any questions. The rooms were well presented and cosy, and that shower was to die for 😁
Stayed in August 2025
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Reviewed: 24 August 2025
Gordon
United Kingdom19 reviews1 helpful vote7.0“We would stay again.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The room had lovely views but was quite noisey from neighbours & people walking past the room either very late or early morning. A separate shower cubicle would have been preferred.
We like the location, can’t comment on the food as we didn’t eat there.
Stayed in July 2025
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Reviewed: 22 August 2025
Mr
United Kingdom39 reviews10 helpful votes8.0“Lovely overnight stay in Ikley. Friendly staff & clean room with comfy beds.”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
A little tired in areas & shame hotel wasn’t busier as staff were lovely.
Very clean room. Comfy bed. Kettle Tea & coffee in room. Lovely staff on check in who upgraded us to twin rooms on arrival. Rooms were ready before check in which was a bonus. Plenty of parking. We were room only so can’t comment on breakfast.
Stayed in August 2025
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Reviewed: 21 August 2025
Mr
United Kingdom41 reviews3 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The room was a bit dated
Very well situated, with good facilities. Only a 5 minute walk from ilkley centre.
Stayed in May 2025
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Reviewed: 21 August 2025
Maureen
United Kingdom18 reviews1 helpful vote8.0“We enjoyed our stay very much and would stay there again and recommend to friends.”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 2 nights
Mattress on bed could have been a bit more comfortable as my husband and I did not sleep very well.
Excellent room very clean .
Stayed in August 2025
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Reviewed: 19 August 2025
Tony
United Kingdom4 reviews7.0“Would come again but only to sleep.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Breakfast not value for money. Should state that it isn’t included. Bit basic. Evening meal chicken was ok but everything else a bit limited and boring.
Good location Nice staff
Stayed in August 2025
-
Reviewed: 14 August 2025
Karen
United Kingdom1 review8.0Very good- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Decor and bit dated.
Value for money room, food good.
Stayed in August 2025
-
Reviewed: 13 August 2025
Marguerite
United Kingdom4 reviews7.0Good- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Aircon was not working properly
Reception and restaurant
Stayed in July 2025
-
Reviewed: 13 August 2025
Jayne
United Kingdom17 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
No staff around up arrival despite completing documents to say when we'd arrive. No restaurants food available on a Monday night.
Nice venue. Breakfast was lovely, the staff running this were really nice.
Stayed in August 2025
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