The communal areas were very shabby and dirty, especially the skirting boards and the staircase. There was also lots of chipped paint. The whole place needs redecorating. The conservatory windows need replacing as they are very old. The pillows were very uncomfortable. For the cost of the room, they were below standard. Our tea and coffee facilities were not topped up daily and we had to ask the receptionist for them.

The room was very nice and comfortable apart from the pillows. Perhaps a feather and down pillow would be more appropriate. The breakfast was excellent, especially the bacon. However, on Sunday morning the eggs were very hard and the hash browns over cooked. The pastries were also over cooked and very dry.

Stayed in September 2025

Limited opportunity for 17yr old son to use the Spa re governance and rules. Door key continually failed and reception staff posted missing overnight with no working buzzer.

Comfortable room and spa facilities itself was very good.

Stayed in September 2025

Helpful staff, comfortable bed and room, clean

Stayed in September 2025

I used the spa during my stay, in general it was okay but but certain areas are getting tatty and good do with a little TLC.

The ,ocation was perfect.

Stayed in September 2025

Noisy room, for saying it had a refurbishment. Monday to Friday evenings was very noisy with vehicles passing the accommodation we had room on the front there was traffic constantly passing. If you are lite sleeper avoid the rooms on the front. We had breakfast here too, but was not happy when we saw waiting staff undo loaf of bread put her hand in (no gloves) and pulled the bread out to place in basket yuk.

Excellent location for Clumber Park.

Stayed in August 2025

They charged for early check in even though I recommend other people to stay at the hotel and we were going to a wedding as it was our first time staying there, the guy on the desk was not a people person he came across quite rude at times, the young girl on the desk the next day was lovely and very helpful, the lady at breakfast was also lovely

Nice location

Stayed in August 2025

No net at windows for privacy , lack of drink choice due to supplier issues of previous weeks ???????

Cleanliness and modern

Stayed in July 2025

Bed could have been more comfortable and food better quality

Lovely staff and decor

Stayed in August 2025

The pool was too warm for the summer months - some would maybe like this but too hot after a gym session!

The room was fine, not a bad size with a comfortable bed. Breakfast was superb - buffet style with lots of choice and a special mention for the sausages and bacon! The pool area was very nice with good steam room and sauna.

Stayed in August 2025

The whole place is very shabby, really quite scruffy in places. It's crying out for new carpets and a coat of paint. The mattress was so uncomfortable, as were the pillows. My husband and I had a dreadful night. Plus the fire alarm went off at 6am, which didn't help. The swimming pool smelt strongly of urine, the steam room was awful, smelly, dirty and in need of renovation and the changing rooms were very scruffy. The 'spa' was not a pleasant experience.

The staff were fantastic. They were all very friendly and really helpful. The food was great. We had an evening meal, which everyone enjoyed and a fantastic breakfast. Even our vegan was well catered for. It was really well situated for a day out at Clumber Park.

Stayed in August 2025

Lack lustre

Great location

Stayed in August 2025

My stay was comfortable, but for a 4 star hotel you would expect more attention on some of the finer details and wider aspects of the accommodation. For example, there was no bottled water in my room upon arrival (when I asked to buy some at the bar I was told there should have been some in my room and was given some, but this was not replenished every day). Similarly, there was no shower gel in my bathroom and this was not checked or replenished either. The sink in my room did not drain well due to it being blocked and the decor in some internal and external areas of the hotel looked tired and needs some updating. There was also a very damp smell in one of the stairwells between floors and there was no air conditioning in the rooms. These things did not interrupt my stay too much, but the hotel should perhaps prioritise these things if they want to retain their 4 star status.

The property is conveniently located just off the A1. The room was comfortable and clean and the pool / spa area was very nice. The staff were all really lovely; the receptionists were very friendly and the girls in the bar / restaurant were really helpful. The breakfast was very good and again, the staff were very nice and friendly.

Stayed in August 2025

Shower did not work

Stayed in August 2025

Very friendly and efficient front of house staff. Well appointed and comfortable room.

Stayed in August 2025

The sink in my room was very blocked and did not drain very well. The body wash in the shower was empty and not replenished. There was no bottled water in my room upon arrival so I had to ask for this at the bar. It was also not replenished on day 2 of my stay.

Pool and gym area were nice..Bed was comfortable.

Stayed in August 2025

Corridors need work as do the outside areas

Refurbished rooms were excellent

Stayed in August 2025

Room was beautiful

Stayed in August 2025

Tables and chairs outside the restaurant are in a poor state of repair and need replacing before someone has an accident. Rooms could be cleaned better with regards to the floors and bathroom

Facilities were good and public areas nice. Breakfast was good.

Stayed in August 2025

No air con so room was too hot to sleep

Great pool and breakfast, very comfortable bed and nice design

Stayed in August 2025

No air con so the room was melting hot. The floor in the bathroom was spongy and seemed to absorb water after a shower

Comfy beds

Stayed in August 2025

N/A

Reception staff very good, believe Julie???

Stayed in August 2025

We had to wait about an hour to received our evening food on the restaurant. There were only two members of staff and they were rushed off their feet as the restaurant was full.

Room was lovely and spa facilities were great.

Stayed in August 2025

Room key stopped working when I had loads of bags.

Pleasant experience. Lovely breakfast staff.

Stayed in August 2025

In much need of a simple paint job inside to freshen the place up Restaurant staff seemed stressed and a tad rude as a result- tried booking a table for 7pm- was told ‘fully booked’- in reality maybe a third of restaurant in use. A kind fellow traveller gave me his slot as his family couldn’t wait that long to get a bite.

One night stay with my two lads after long drive from Scotland en route to Sherwood CP. Pool was the highlight! Room was nice/ clean and three beds a good idea. Most staff very friendly- Reception staff on arrival very abrupt and not welcoming- staff on reception upon departure didn’t even look up from PC/ enquire about stay or say goodbye! Not great when reception are the frontline team/ face of the company. Cleaning staff v friendly though which makes up for this lack of professionalism from reception staff.

Stayed in August 2025