Staff very friendly comfy room good breakfast, hotel needs updating in places good value for money for city centre hotel

Stayed in September 2025

However, we somehow got room number 232 overlooking the bin yard and diagonally some river view and the railway bridge. Mind you, this room is called a suite. Not the best room. And in need of a little more decoration/upgrading. It’s very minimalist and no welcoming water bottles to make tea or coffee. The fridge is very noisy. And, because of the location of this room, you can hear the trains running (that did not bother us really). The parking looks dodgy, but is convenient. It seems that this hotel has had it’s best time in the eighties.

If you have a room overlooking the river and the bridges that is great. The hotel is a little off centre, but therefore more quiet and still nearby. The receptionists are very friendly.

Stayed in September 2025

A little quieter than we expected. Restaurant a little slow but very apologetic and food good when it came.

Great location. Easy parking. Staff lovely.

Stayed in August 2025

Everything admirable, from initial welcome to checkout. Very good location and splendid river view. Breakfast varied and plentiful.

Stayed in September 2025

Nothing

Spacious, clean, setting, well furnished, very helpful, friendly staff.

Stayed in September 2025

The hotel is very nice but do be aware that because it is right on the river bank, if you are arriving by train it is quite a steep up or down to the main areas of Newcastle City Centre so if you struggle with mobility you need to consider that.

Right on the river within view of all the major bridges. The room was big and very clean and even with the quayside outside the location was quiet. Breakfast was standard for a hotel of this type.

Stayed in September 2025

Parts of the deco and furniture look tired and jaded.

The hotel was in a good location, and the staff were excellent. We had a connoisseur room, with a water view and comfortable chairs to enjoy the scenery. Special mention to Keegan, who was a really nice young man, and a font of knowledge about the city

Stayed in September 2025

air conditioning would be nice soap dispenser over the bath was empty

first impressions of the hotel very positive as the staff on the reception desk were pleasant, helpful and very efficient. 10/10 well equipped comfortable bedroom with a view of the river dining room and lounge with a view over the river very relaxing good quality breakfast with plenty of choice reasonably priced menu and enjoyable food during the day car park adjoining the hotel walk to the city centre possible but uphill.

Stayed in August 2025

Breakfast not very good quality. Not value for money.

Roomy. Great location. Wonderful staff.

Stayed in September 2025

Stayed here many times before, for the first time, got a room. Overlooking the bin yard. Had to happen sometime, I suppose.

Location, spacious room, quiet.

Stayed in September 2025

Breakfast very poor everything on hot plate cold there were only about 20 guests in aswell also I asked for an omelette and was refused NO BUTTER Shame really spoilt the end to our lovely anniversary stay

Location setting staff brilliant Room spotless 2 free drinks lovely touch

Stayed in September 2025

Bathroom in need of refurbishment

Location

Stayed in August 2025

Be upfront about your parking charges £12.50 for 24 hrs. Make sure people are aware of this before you book !

Great location

Stayed in August 2025

Chromecast in the TV wouldn’t connect. Location a little difficult to reach with luggage as a steep hill or many stairs from the from the centre.

Comfortable bed, powerful shower, friendly staff.

Stayed in August 2025

Shower over the bath. A walk-in shower would be much better and saving water.

Bed was very comfortable and very big in the club room.

Stayed in August 2025

Nothing

The room was comfortable with two chairs that you could comfortably sit in and admire the view of the Tyne. The staff were helpful and friendly. The restaurant and bar served reasonably priced tasty food and drinks.

Stayed in August 2025

Lack of stairs to rooms. No spa.

Lovely room overlooking the Tyne with a really comfy bed!

Stayed in August 2025

Breakfast was hit and miss. Lots of things missing that took a loooong time to be replenished. We had finished our breakfast before mote bacon tomatoes or baked beans appeared.Eggs sat for a long time were hard.

Position was perfect. Great staff and lovely public rooms.

Stayed in August 2025

Trash around the back - homeless on the back terrace. Didn't look like the outside was cleaned that morning. Bath narrow. Only 1 towel set for 2 people occupancy.

Nice room for the price. Friendly staff. Breakfast not too 'catered'. Comfy bed.

Stayed in August 2025

Had dinner in the restaurant and food was very average. I think everything I ordered was prepared at the same time as after the potato skin starter, the ribs were very dry and the sticky toffee pudding desert like rubber and inedible.

The staff at reception were extremely helpful and very professional. Room was great and excellent value for money.

Stayed in July 2025

Bathroom needs a little updating

Perfect location for walking Hadrian's Wall. Lovely room, with a great view over the river, and a very nice restaurant

Stayed in August 2025

Location

Stayed in August 2025

A bit dated. Aircon was loud but needed

Ideal location for or stay. Good breakfast. Friendly helpful staff

Stayed in August 2025

The hotel was nice & the staff were very nice & friendly & helpful. The breakfast was good. The bathroom could have benefitted from a hand towel rail & a face cloth, but minor things which didn’t detract. Would stay again & would recommend the hotel to others.

Stayed in August 2025