Some staff were quite rude. Incorrect prices on drinks menu. Hotel needs redecorating in places.

Location

Stayed in August 2025

great room and location

Stayed in July 2025

The room was immaculate clean and comfortable.

The staff were generally welcoming and respectful.

Stayed in September 2025

Wonderful location, quintessentially English settings.

Stayed in August 2025

Cleaning of the toilet can be improved.

Great location. Fabulous views. Good breakfast.

Stayed in August 2025

I hadn't realised that their was no lift - a problem for elderly people with heavy cases, especially as the stairs to the second floor were steep.

The staff were excellent - very pleasant and helpful, always polite and smiling. Exceptionally, in the evening at dinner, and at breakfast the waiters were excellent. Cheerful, patient and tolerant, coping with those of our group (all 80 year olds) who took ages to decide on their choice, and / or then forgot what they had chosen. Food was excellent, location excellent and the view from our table of the river and church opposite was wonderful.

Stayed in August 2025

Hotel is a little dated, bathroom needs doing up and prices vary based on the time of day

The hotel is in a great position in Marlow

Stayed in August 2025

nothing

excellent location

Stayed in August 2025

Food services

Location

Stayed in August 2025

Excellent location on the River Thames and from the M4. We loved the room and the outside bar/garden which we were able to rent a boat from.

Stayed in August 2025

Tiny bottles of shower gel despite making a big point of it being special on the web site. Nothing for the bath. We had to ask twice for replacement of the shower gel. Same for bottles of water in the room. Maid came and went and didn’t remember to replace. Our room was a little battered around the edges, and the fridge didn’t work despite the light coming on.

Fantastic location, on the Thames and steeped in history. Very clean. And the staff were excellent especially the barman and staff at breakfast.

Stayed in August 2025

Breakfast - Scrambled eggs were rubbery, mushroom was cold, gluten free toast was not toasted, Room - not enough 13amp sockets, TV programs didn't seem to be available, Fixtures and fittings were tired and needed some TLC, ie fridge cabinet doors needed adjusting, shower water was a little cool, shower room extraction fan didn't appear to be working.

Lovely outlook, comfortable bed, good sized room, nice sitting area, evening meal was excellent, breakfast coffee pot was good and plentiful, On site parking was close to hotel.

Stayed in August 2025

Love the location

Stayed in August 2025

Our room decor was rather dated, albeit very spacious and very clean.

fabulous location, great parking, super helpful staff, lovely gardens, large room and bathroom and very clean.

Stayed in August 2025

It’s a beautiful hotel in a brilliant location. We received a warm welcome from every member of staff and we really enjoyed our stay here.

Stayed in August 2025

The air conditioning in our room didn't work The ventilation in the toilet didn't work No toilet brush

Excellent restaurant Very good breakfast The outside space convenient mooring

Stayed in August 2025

Very warm days in Marlow and the AC stopped working on the third day of my stay. Sweaty days and nights. Lift also stopped working. Mini fridge does not cool at all (but a light does come on!) Cheeses purchased at Sainsbury's had to be tossed in the bin. QR code to call the reception desk using my mobile did not work with my T-mobile International Pass for some reason. "Call cannot be completed"

Absolutely beautiful location for my daughter's wedding!!! Excellent staff...attentive, polite, professional in every way. The English breakfast included with my stay was wonderful. Sindhu restaurant for lunch was a real treat. Very good job daily by housekeeping.

Stayed in August 2025

The receptionist made little effort to welcome us, barely looking up from her computer. We booked a double room, but were given a twin. Rather than try to move us, we were offered the bed to be made into a double. It simply isn’t the same. We were eventually offered a double room, but on the ground floor, so we would lose most of the view. In the circumstances we accepted the bed being made into a double, but this was just putting a sheet across the two beds and a double duvet, so we slept with a ridge between is. No one apologised and in fact, after over an hour waiting, we had to return to reception to chase getting the bed made up. It was my husbands birthday and our wedding anniversary, so we did not want to spend time in this way. The lift was not working (these things happen), but whilst I was there, reception were not telling people. Many of the guests were elderly and were using sticks so would find stairs difficult. I’m saddened to say that we felt the people who should be welcoming the guests lacked interest.

The room had a beautiful view and the gardens are very nice. All of the staff at breakfast were excellent, nothing was too much trouble. They really make an effort to assist and were all extremely pleasant and friendly, whilst maintaining efficiency and professionalism-a credit to the hotel.

Stayed in August 2025

Bed had a gap at the end near headboard so pillows fell through. No telephone in the room to call reception, so had to use our own mobile. Not enough water. Lift broken and we were on the 2nd floor. Room service menu small and expensive for what you got. Restaurant over priced. Communication poor.

Very clean. Beautiful location.

Stayed in August 2025

Restaurant and bar staff sub standard expected at a property of this quality. Bar staff lacking knowledge of drinks and served them in incorrect glasses. Waiters not clearing away used dishes from previous courses. Garden tables left with used dishes on them.

Fab location. Great ambiance. Good food. Lovely room.

Stayed in August 2025

Nothing

Stunning location, beautiful room & great food and service in the restaurant & bars. We were celebrating our 40th wedding anniversary and cheekily asked for a river view room & they delivered, along with a lovely decorated chocolate brownie plate & card.

Stayed in August 2025

Untidy garden. Windows needed cleaning. Exterior needs painting. Hotel is looking tired.

Location

Stayed in August 2025

We had room 21. My ONLY issue was the toilet. It was set so close to the wall that the large, poorly positioned, metal toilet roll holder dug into my arm and side. It was impossible to sit comfortably on that loo. PLEASE check it out and make some changes. There is room to do so. I have stayed at dozens and dozens of hotels and this was the only time I've experienced such an uncomfortable toilet.

The setting of the hotel was absolutely beautiful. One of the prettiest outlooks I've experienced. Short distance on foot to the town centre and plenty of nice eateries to choose from. Parking was no issue and was free. Breakfast was good and it was lovely overlooking the weir. Ate at the Sindhu one night and that was very nice, if rather expensive (though we had expected that for an Atul Kochhar restaurant). We would certainly stay there again.

Stayed in August 2025

Great location on the river: river view room. lovely dinner; excellent staff: excellemt room.

Stayed in August 2025